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sky broadband Reviews

2.2 Rating 110 Reviews

28 %

of reviewers recommend sky broadband

Company Reviews

2.2

Based on 110 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat
Queries Resolved In	Under An Hour
Avg Email Response Time	-1 hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sky mobile will not allow you to remove parental controls, and thus access your full SIM functionality (which you have paid for), unless you have a credit card, or have a credit agreement with them. I have neither and offered a passport / mortgage documents to prove i am an adult. This back and forth via approx a dozen emails and calls resulted in sky saying its their policy and nothing can be done. I asked for it to be raised as a formal complaint to their policy / management team. This took several more emails and calls and they eventually said the complaint would be raised and then immediately marked as resolved, as nothing could be done. This is a frustrating outcome and its a silly policy that allows no way to prove your adulthood apart from essentially getting into debt via a credit card, or getting a credit agreement. Customer service was polite, but kept going in circles in an effort to simply wear you down. Pretty poor show sky!”

Posted 1 year ago

“If there was a minus 10,000 star rating I wouldn't even award that... I wouldn't know where to start to describe our Sky Broadband experience hells bells”

Posted 2 years ago

“Sky is just a cheap customer of BT - BT engineers hate Sky - call centre in Delhi India are poorly paid night shift workers reading from scripts - they have to call an outsourced BT call centre in Northern Ireland for an engineer - "problem on the line" never properly communicated- duplication of effort costs data bases threats to customer information on remote datbases - BT is a monopoly and the rest are just customers - all adverts about fibre optic broadband are lies and speeds are fake. WHY has a French Company bought 12% of BT shares?”

Posted 2 years ago

“internet very slow and poor goes down almost everyday avoid”

Posted 2 years ago

“Poor service poor connection poor customer service”

Posted 2 years ago

“Switched from Vodafone to sky (wish I hadn't)Vodafone turned me off on the Wednesday 14th April and Sky router connected and Up and running in minutes, Sunday 18th Internet went off. Could not call sky as the department does not work on a Sunday. Called them this morning 19th April and was told that it wont be back on until 28th April. NOT impressed, poor show Sky”

Posted 2 years ago

“APPALLING COMMUNICATIONS FROM A “COMMUNICATIONS COMPANY” Took several days to pluck up the courage to phone SKY knowing what was to come. Reported problems with Broadband, engineer required. Over a week - 7 calls (just over 3 hours) - obviously 7 different operatives ! - 4 confirmation texts - Day before appointment phoned to confirm times because guessed what was to happen. - Day of appointment a window of 0800-1300 Phoned at 12.30 to check. Was told all on schedule PLUS would be another engineer the following day ! - No show from engineer. Phoned again. Was told the appt. had been cancelled and would be on site next day - GUARANTEED ! I am sick of explanations that systems run the business by these unresponsive, inflexible non-caring entities. DO NOT USE SKY - but god knows where to go to !”

Posted 3 years ago

“Absolute utter disgraceful company saying after 2 weeks after many calls that’s cost fortune meant be installed on 20:03:2021 still waiting then told it be on 29:03:2021. While need This internet for work and daughters university on line courses & study I’m having constantly pay extra mobile add on’s for internet so far costing me over £50 pound. Worst ever”

Posted 3 years ago

“Absolute utter disgraceful company saying after 2 weeks after many calls that’s cost fortune meant be installed on 20:03:2021 still waiting then told it be on 29:03:2021. While need This internet for work and daughters university on line courses & study I’m having constantly pay extra mobile add on’s for internet so far costing me over £50 pound. Worst ever”

Posted 3 years ago

“Never received router, no broadband, no alternative service or router delivery despite calling sky 5 times, disgusting service, useless customer non-service. Going with Vodafone now. Don't go to Sky for broadband.”

Posted 3 years ago

“Absolutely terrible customer service, can’t get through and when you finally do; not helpful. Waited over an hour for someone to answer Promised a call back within 24hours - nothing.”

Posted 3 years ago

“Sky Qhub is the worst for WiFi speeds within the house . Whether it’s lagging or simply no WiFi at all. Ther customer services tell you it’s down to the amount of devices on your system whether there hard wired or not this is utter rubbish as previous providers including BT has no problem at all supplying my whole house even with brick walls. Added to the fact you only get 2 Ethernet connections which just makes it harder all round. When you complain the answer apparently is to up your subscription and this will make it all better. Which says to me the box can do it but sky won’t allow it until you pay more money. My advice go somewhere else”

Posted 3 years ago

“Oh where do I begin, constantly cuts the internet off everyday twice in the space of 15 minutes, never getting the speeds we’re paying for and I would probably get better customer service from a lamp as intellectually it would be brighter and to top it all off the internet has completely cut out all together and they’re crappy online diagnostic thing came back to say “there is a problem with the connection”...nahhh really I thought it decided to furlough itself. They should rebrand their slogan...“SKY BELIEVE IN SHITER” as that’s all it compared to the others. Go for something else, literally anything plug a potato in as I’m sure it’ll run more smooth and get consistent speeds.”

Posted 3 years ago

“What went wrong? What went right with this crappy company, shitty internet speed that are nowhere near what you pay for and constant wifi disconnects, they should stop doing wifi cos its sh*t”

Posted 4 years ago

“Terrible connection I live in a small flat but internet only works in the living room where the router is. The worst internet I have ever had”

Posted 4 years ago

“I cannot watch catch up in my bedroom as it buffers every few seconds. I have a booster we pay for faster speeds, getting almost 80, checked the speed on my tablet and it is 8.5 so why does this happen?”

Posted 4 years ago

“poor equipment and speeds”

Posted 4 years ago

“Rubbish. Signal drops off all the time and more often than not I am using my data on my mobile. Engeneer has been out to look at it and they have sent me a booster but still rubbish. By far the worst internet I've ever had. Problems still ongoing and waiting for yet another engineer and no offer of a discounted service or a refund. Will be cancelling this as soon as possible. Makes me laugh they rent the line off BT but never had any problem when I had BT broadband looking into going back. Would avoid at all costs”

Posted 4 years ago

“If you are reading this then please do not join SKY, this company has went massively downhill. Cause nothing but hassle when trying to cancel the account and with be long for hours on hold. Take my advice and join anyone else. Don't say I never warned you.”

Posted 4 years ago

“Terrible connection. Cannot have more than 1 device on at a time.Asked to see it fixed turns out the person who had been asked to come and fix the problem had passed on the job to a colleague who then forgot to come round.Thats what we were told happened my customer service who said they would call later that day to set up another appointment. 8 months later and no call. To summarise do not buy sky broadband. They give you crappy internet, and then when you call to get it fixed they ignore you. It will frustrate you to no ends, as it has done to me.”

Posted 4 years ago

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sky broadband is rated 2.2 based on 110 reviews