“They installed a new Sky Q box system and one of the boxes is noisy instead of sending out an engineer they trying to diagnose the problem over phone from a text book. Still not fixed still no engineer”
“Never any issues regarding broadband service, in my personal experience very reliable. Also every time i try to leave or cancel they offer me a deal too good to turn down so saving alot of money...which is important!”
“They stated online that they were offering a £75 Mastercard award with their broadband package, and then only sent a £50 award. They refused to provide the amount advertised and told me they never provide £75, it's always £50. I provided them with a screenshot of the £75 deal I signed up for. They then changed their excuse stating that they do offer £75, but I signed up to the £50 deal instead! (I didn't) They also stated that my broadband costs wouldn't increase for 12 months, but then increased the cost three months into the contract.”
“Having got in touch with Sky recently explaining that I had to cancel because of cost,the rep was really helpful and worked out a plan which he managed to cut the cost by40percent and also added an update of skygo to skygo+ for no charge.
It really made my day,as I could carry on with sport and movies.Great!!”
“The net speed on my laptop is pathetic, which is fine when I use it in my workplace, friends/family houses, airports and elsewhere. I have spoken to Sky, twice, they usually recommend some very basic stuff, such as restart your router, the reset button and changing channels etc. I have checked all channels, and this is btw my evening engagement all most every day. I have no virus on my laptop - it's a new high-performance machine which works great everywhere except my home. I have updated, uninstalled, reinstalled everything that has to do with browsing.
Now the final response from Sky was great! They said, repeatedly "we can not do anything more about it", other than to ask me to keep changing channels (if I am lucky enough to make it open the page which allows me to change the channel). They for some reason also mentioned, out of nowhere, that my Sky connection is free!!! (I am paying them £18/month btw but got it with an offer). Well.. I let you decide why they said it, and was it a justification for my slow internet.
Anyway, I am just waiting for my contract to elapse, so I may move to a more serious company that delivers for the service they promise and they charge for.”
“Terrible company and I heard they had a warning from Parliament so did British Gas.
You pay Sky for a very poor speed with phone line sometimes not working.
But.... they are all the same. I then discovered life after cable based broadband and that is wi-fi, not the dongle you purchase, but the true radio wave wi-fi, no cable, no landline. Some of you might not be able to get it, I am lucky I am next to their main area. No direct debit, no contract, installation is costly as they install a box on your outside wall and link it to a router. Very fast and cheaper monthly, only paying £15 per month. (Mine is via Fibre Wifi they are in Chelmsford). All those big corporations profiting from us, they should be ashame.
To speak to Sky customer services sometimes take more than 2 hours and then they hang off.... really one of the worst companies”
“I've just switched to Sky for my phone and broadband and found the process very easy. Loved the fact that I can keep my existing home phone number and the actual switch will only leave me without internet for a matter of minutes.”
“Went on line last Sunday signed for 2 new mobiles on 24 exchange,the ease of purchasing,submitting PAC codes,and going like Monday was so easy no stress.
Also their my sky app gives you help immediately and can go away from site until agent answers and they let you know.
I am so happy I left virgin media even paying £240 cancellation fee which sky gave me £100 credit”