sky broadband Reviews

Name: sky broadband
Rating: 2.15

2.2 Rating 110 Reviews

28 %

of reviewers recommend sky broadband

Company Reviews

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Metrics

2.2

Based on 110 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat
Queries Resolved In	Under An Hour
Avg Email Response Time	-1 hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy. Took out 18month plan on broadband and entertainment package. Price goes up after 3 months.”

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Posted 5 years ago

“slow speed. poor customer service. extortionate pricing”

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Posted 5 years ago

“Useless, unwilling to help. No one seems to have a clue what they are doing there. Also decided to change my payment for my contract the day before it had even started after telling me it was a fixed rate. Wouldn’t recommend to anyone.”

Helpful Report

Posted 5 years ago

“AVOID SKY AT ALL COSTS UNLESS YOU WANT TO PAY FOR SERVICES THAT DON'T WORK! Had sky installed and broadband wouldn't work. It had to be turned off and back on, sometimes every few minutes as the signal kept dropping out. Reported to several times Sky via Facebook messenger and chat. When asked why I had to keep repeating myself each time I contacted them, they said it was because these types of messages don't save / aren't recorded. Kept being dismissed as they'd checked the line and signal was fine. Sent in a complaint and requested an engineer visit. Sky called when I was at work and said they'd pass me to technical team to arrange engineer visit. Passed over, technical team said line test fine, so wouldn't send engineer. Said engineer who installed it could have done it wrong, so needed to check connections. Explained no mobile signal at home and unable to communicate with them via home phone or internet as signal constantly cutting out but still wouldn't send engineer to look at it! Chat conversations continued. Advisor asked me to change the wifi connect on my TV. I asked why this would make any difference as broadband issue. He insisted this would fix problem. No change. Next advisor I spoke to said that changing TV settings wouldn't make any difference if fault, so didn't know why it'd been asked to do this. Still no solution. Refused engineer visit. Had my electrician look at it and the main point hadn't been installed correctly. There were scorch marks inside, where there were around 10 live wires but only 2 were connected and in use. Called sky and spoke to a rude woman, who again tried to completely dismiss me. Kept refusing to send an engineer despite the fact there was a risk of fire. She actually said "the scorch marks are just cosmetic." Also kept refusing to let me speak to a manager. Finally some to a manager, who was also very rude and kept telling me there was no issue as line test fine and wouldn't send an engineer. I kept repeating it was a fire risk and my house could burn down but he didn't care AT ALL. Eventually he said, "so you're worried it's a fire risk?" I said of course, that's what I've been saying, theres scorch marks that shouldn't be there if installed correctly. To which he snapped "Well that would be a health and safety issue, so we'd have to send an engineer" Which is what I'd been asking for for several weeks! He passed me back to his rude colleague to book the appointment, who said the earliest was in 3 weeks time. So I said my house could burn down in that time, this is ridiculous. She continued to argue and said there were no apointments in diary until then and nothing she could do. I said it wasnt good enough as fire risk and needed to send engineer now. Miraculously she found an appointment 2 days later. My dad was at home when the engineer arrived, I was at work. The engineer found SEVERAL FAULTS, both inside and outside of my property. Main box installed incorrectly inside, causing scorch Mark's. Line into property faulty. Went up telephone poll outside and found wasps nest inside box at top. Checked box at bottom and completely waterlogged. Went down the street to check the main box and found it had a major wiring fault. He bypassed the issue temporarily but said he would need to return with temporary traffic lights to close road and fix, as major job. He explained all of this to my dad and kindly called to explain it all to me. When he said the line into our property was faulty, I asked why the tests sky were doing kept saying it was fine. He said the remote test conducted wouldn't be adequate to detect a fault like this and wouldn't detect any faults outside the property within the boxes. He said if the issue has just been inside out property, we wouldn't have recieved a bill for a SEVERAL HUNDRED POUNDS. Sky never mentioned any fee. But he said, as so many issues outside, company responsible for maintainence, which clearly hadn't been done and so Sky responsible for paying bill. He said our connection should be okay now and he'd send a full report to sky. Comaplined to sky and requested broadband installation charges be refunded as installed incorrectly and in a dangerous way, which could have caused fire. Requested refund for broadband charges during this period as unable to use them. They refuse to refund my money and have requested a copy of the many chat sessions, that they've told me do not save / record in any way. I've requested to speak to a manage numerous times and been ignored. They've denied the report from the engineer shows the issues I have stated but refuse to give me a copy of it. Sky are LIARS, who will do anything to STEAL MONEY from their customers. They refused to send an engineer when their EQUIPMENT POSED A FIRE RISK DUE TO INCORRECT INSTALLATION, they FAILED TO MAINTAIN EQUIPMENT IN STREET meaning I had NO INTERNET FOR MONTHS and are now DENYING THIS CLAIM and REFUSING TO REFUND MY MONEY FOR SERVICES COULDN'T USE due to their INCOMPETENCE NEGLIGENCE! I WILL NOW BE TELLING EVERYONE POSSIBLE ABOUT THIS UNTIL MY MONEY IS REFUNDED. PLEASE NOTE THAT MY DIRECT DEBIT WILL BE CANCELLED UNTIL MY MONEY HAS BEEN RECOUPED OR REFUNDED.”

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Posted 5 years ago

“Would like to say PLEASE,PLEASE,PLEASE!....do not sign up with these jokers as I nearly made the mistake of joining them,Phoned sky broadband on the 21/01/2019 to place a order for broadband. was told my line will go live on the 25/01/2019, the advisor explained because I was with Nowtv it should be a straight through order and no problems, 25/01/2019 I call to explain that no internet was working at my home. strangely enough this was the same fault exactly the same excuse Nowtv stated last year. told it was open reach fault, now the morning phoned and was told that they have no date when this will be fixed, or when I will EVER get broadband up and running. Please take my advice NOWTV is a sister company of theres and with the experience I had with them, I gave Sky the benefit of the doubt and went with them....lie after lie with these jokers, Apparently on "Which" review site these liars have scored the worst internet provider of 2019!!! AVOID all cost!”

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Posted 5 years ago

“Sky q packed in after 8 weeks 5 days without tv on mini boxes no catch up or recordings on main tv Unacceptable”

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Posted 5 years ago

“1 star is too good always losing router number and IP address on my phone but says it’s connected speed test was 0.03 mps download once ended up forking out for more data as 4g was faster forget streaming anything worst broadband ever struggling even to submit a review”

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Posted 5 years ago

“Just got off the phone to a condescending little butt wipe. I'm not a customer but I politely called to discuss potentially moving from virgin to sky broadband. The reciver on the line spoke way tooooooo fast. Now I'm a pretty intelligent person so it's not a case of not understanding. I asked him to repeat himself 1x and this idiot placed his mouth so close to he phone i could barely understand anything he was saying. After that I asked him on average what the cost would be after the contract ended for just the broadband if i chose to remove the telephone line. He gave me wishy washy answers but never got to the point. So I said to him because I'm not confident about his answer I will call back another time after I've thought it over and done my own research. That's when his manourisms took a next turn. Extremely sarcastic, unfriendly and abrupt goodbye from him. I guess it's all about commission for him. But for me it's all about the small print. If my querys are not resolved best belive I'm not taking up your offer. Not all things tgat glitter is gold. And that kid proved it. If your customer service is bad and I've not even joined yet, just imagine if I was a customer. Stay clear!”

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Posted 5 years ago

“A bad experience from start to finish. I will never use sky again.”

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Posted 5 years ago

“If your with sky always check the money comes out each month, if u have direct debt set up. Sky stopped taking payments, we should of checked each month. Sky stopped payment 1st May and sent a letter for none payment October. Sky said we owe £240 before Christmas, first call to sky staff male agreed that we could pay by instalments, if sky cut us off just ring bk to put back on. Cut off- Next call a( lady)said you owe to pay it( not nice person) sky admits admin error that’s why it took so long. Sky would not let us pay the money in one payment, they want another direct debt set up to cancel it but we have no contract and no internet for work or Christmas. We had to pay via card for full amount and set direct debt for £30.25 which they say will b refunded in 30 days. Great service they have given us pleased to b leaving. Merry Christmas”

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Posted 5 years ago

“rubish and slow broadband.waste my time as wel.”

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Posted 5 years ago

“I am absolutely disgusted with the way i was spoken to today! My query was completely ignored whilst the man talked non stop about the new skyQ box i already said i did not want and was completely unrelated to my actual issue! And then when i said i was not happy to pay 65 pounds for someone to come and look at the satellite dish because i already pay a fortune per month, he began to shout at me and tell me i will have to pay it or it will not get fixed and i will still be charged for the services i cannot use! The situation was not resolved and i will be removing my custom from them ASAP! Appalling service.”

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Posted 5 years ago

“Customer Service is a joke, not at all helpful. I have had nothing but harassment off them since I left, saying I owe £10. Today they even phoned my 18 year old daughter while she was at work. Has soon as my contract is up for the tv I am leaving that as well. Will never have sky again or recommend it. Better alternatives out there and cheaper”

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Posted 5 years ago

“Everything from date I ordered home move. Didn't even tell me engineer would not be out today so I wasted a day of work. Been 6 weeks and still no Wi-Fi. Worst service ever and no one is helping”

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Posted 5 years ago

“Supposed to be fast broadband, but always seems the lowest speed in my area compared to other providers, not especially fast.”

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Posted 5 years ago

“Usually good but when there's a problem it takes days on end to get it sorted. Several days ago our broadband slowed down to the point that it is pretty much non-existent now. According to our contract we should have up to 24MB speed, currently it is under 2. Uploads are also not working at all, the speed is 0.5MB at best. Called them and was told tests indicate there might be a problem outside our home but still they don't seem to think it should be sorted quickly. We have to wait for days now to get someone onsite so it can be checked.”

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Posted 5 years ago

“If i could give a no star rating i would. We have been waiting 5 weeks and 2 days now for our broadband to be installed. We originally signed up on the 30/08/2018 and to this day are still waiting for broadband and phone. I was told today i would get the final update, instead they have said they cant update us now until Monday. Bt have been very helpful and can get here in 2 weeks. We have had word for word the same update since day 1. Very unhelpful and wouldn't recommend their services to anybody. I have written a formal complaint and will be contacting the ombudsman service if i dont get an answer by the end of today when i call them. Bad company.”

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Posted 5 years ago

“Sky are a disgusting company I sold their product for them for many years for them so I know both ides as employee and customer... don’t get me wrong I used to love sky ... until one day unfortunately I went out at Christmas got into a bar fight and was stabbed ... since then I have became epileptic and have anxiety panic disorder... and suffer panic attack regularly... I Rang sky bilking where my account is locked I have to speak to a special team ov only round about 10 people who are called the priority team ... basically means they can do everything rolled into one person .... they treat you terribly I ring them for assistance heavily muedicated for help if they don’t like what you are saying or you disagree they terminate the call which has me breaking down with stress .. if u ask for a manger they say they are the manager and I can do nothing about it if u say I want to speak to a senior person they just terminate the call makes me left sittingbherr not able to speak to anyone ... they are so rude it’s laughable I pay over 120 pound a month two seperate accounts so now my circumstance changed they said sorry because it’s two Basic accounts you can’t have anything .. I said that’s so unfair and the representative called Katy in this conversation I said well u must understand losing your job through mental illness and struggling her response ??? I would not live beyond my means and pay thst much if I was struggling ... what a cheek ... also your not allowed to fine feedback in this priority team like other departments .... stay away from Sky they are happy to take your money for years but when u need then it’s sorry fuk off ........ never tie yourself into these horrible bastards that priority team knows u can’t complain they make y feel helpless that’s why they terminate calls Because their will be no backlash or complaints .... it’s a joke as soon as u get upset and say well sorry I don’t agree they say sorry this call is going nowhere and u sat wait I am trying to explain and they just terminate the call because they know their will be no problems for their actions where is if when I worked I hung up on a customer for no reason I wud be sacked ... it’s lije the SS DEPARTMENT OF SKY ..... DO NOT NUY SKY GO WITH TALK TALJ OR EE THEIR CUSTOMER SERVICE IS AMAZING”

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Posted 5 years ago

“Anyone choosing sky especially the Sky Q system should be aware if you have a problem it will be easier to speak to Donald Trump and it would be to speak to a so-called sky advisor after a 23 minute wait I they hang up on you Try again and after a further 25 minute wait the line goes dead Oh very helpful”

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Posted 5 years ago

“Very DISAPPOINTED with SKY, rip off, all they want is to take your money. Apparently the contracted ended 9 months ago no one got in touch n they have been taking £70 a month from my mum when the initial contract was £30. I spoke to the customer service guy he had no answers for my question apart from you are not getting no refund. Pure Robbery, slow broadband on top of that. ADVISE your friends and family to stay away from them, it's not worth the hassle. Fuming...”

Helpful Report

Posted 5 years ago

sky broadband is rated 2.2 based on 110 reviews