SKY Reviews

Name: SKY
Rating: 1.62

1.6 Rating 488 Reviews

14 %

of reviewers recommend SKY

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Metrics

1.6

Based on 488 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Anonymous // 01/01/2019

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“Sky TV NZ has the worse search engine ever absolutely terrible. I knew there was darts on but the search engine found no matches when I found the program was currently playing and was also playing live the following day”

Helpful Report

Posted 2 months ago

“Terrible service, the equipment developed a fault while still in contract, there was no attempt made by sky to fix it, but they did offer me to pay extra if I'd like to get out of contract because thier equipment is faulty..... shocking!!”

Helpful Report

Posted 2 months ago

“Sky are a bunch of thieves. Sent an engineer last year who couldn’t do his job due to health and safety. They had money taken out my account which I thought was a very big jump in price of the broadband I was using. I am now moving home to find out that they were charging me for Sky TV which I never had. Now they can’t refund me because I asked for the sky tv which they did not complete.”

Helpful Report

Posted 2 months ago

“Don’t know where to start from.As joining them on the 6th of December and having a credit check in they’re Manchester City centre branch I got told that the Sky Glass package & broadband with phone line shall start working on the 10 or 12th of December 2023.I told them that I was going to leave abroad for work but my wife and kids will be home to take the delivery.On the day of delivery the sky glass Tv came and when it got put out the haulier being known as Panther, their driver said Oh theyres no stand & we can’t put it out so I suggest I’ll take the Tv back and leave a note for Sky & you’ll get it delivered in about 48hrs or something.My wife going along with it thinking that it would get delivered let them take the Tv and the 3 multi room pods too.About 4 days later I get an email saying that we cancelled the contract by sending the Sky Glass back.As having the contract in my name nobody could speak to them but me due Data Copy act etc. Anyways as Christmas was approaching there was no broadband or Sky Tv at home.So I called them from abroad and including the wait time the call cost me £90 as I was calling from my phone as Sky couldn’t call me abroad. Anyway I was told to take another contract out and would have another credit check done again.Let me add that whenever any company makes a credit check whether it being a soft check as they put it 20 points get deducted off your credit score.Now that being 40 taken off I get told that your good to go and everything shall be delivered on the 22.12.23.It was an all day delivery & when my family waited and waited and at around uk std time of 6pm my wife rang me up to find out as it hadn’t been delivered.I made a call again to find out that it had been cancelled because I was so called sent an email which I was to sign and I didn’t receive it so hence the contract had to be cancelled.I was so furious and now out of £90 in calls plus the earache of hearing the wife and the kids for spoiling they’re Christmas. Anyways I came back in January and had to get a 3rd credit check done on me and signed up a third time.The date for delivery which was given this time was the 10th of January 24,on the day of delivery they didn’t have the screws for the stand again.Which wanted me to bang my own head against the wall,how incompetent can a big company be??. Anyways I called Sky again to be told them of the situation,but this time I didn’t send the Tv back as I got told that someone would come again by them and Panther hauliers whom they use and will sort the screws out.Come the following evening I get told that someone will come tomorrow to collect the Tv again.I was outraged to get my head around how these people work and run such a big multinational company. Keeping my cool I replied back to that email and got sent a message that that’s a standard message and they will know on that notes what to do.When they tried sending the sky glass the second time I got told that the company who come to set it up being Panther have spare screws and bits and pieces to sort small issues out and I should have told them to sort it out before they leave.Anyways the following day two more guys turn up and again they don’t have the screws & were told that they’re here to pick the Tv up.I had to explain to them again & they left saying to speak to Sky again.In between I made several calls to Sky to get this sorted out.So on Friday which has passed being the 12th of January 2024 someone came again to say that he didn’t have the screws and that we should call Sky again.My wife told them my husband will be very annoyed and will end up throwing that Tv outside including the equipment and told him of the ordeal of what we have gone through to which he said let me check and see if I have spares in the van.Luckily he found some and fixed the stand and we finally got to watch some Tv after a month and a few days.In between when my wife rang up to tell me that he didn’t bring the screws again I called Sky and spoke to someone & asked him that i wanted to speak to a senior supervisor for all the headache which I took and should be compensated to which he sounded half stoned and offered me a measly £15?So is that what Sky values it’s Customers time and values them at?I’m absolutely vexed at myself for taking this contract out and then being messed about so much.I got a phone call this evening by the same guy who offered me the same £15. They can keep the £15 as being in business if your customer is not happy with the way they’ve been dealt with then it’s not really a good or healthy business relationship.And i don’t like to do business with people whom I feel that don’t respect me or my business.Looking at the negative reviews plastered here just shows that Sky doesn’t care about its customers and when I would tell them about my experience then saying u feel for me but doing the opposite to me doesn’t help.Hope that ppl will learn & avoid joining sky & not make my mistake.”

Helpful Report

Posted 3 months ago

“Do not trust sky Mislead and deceived me to increase my monthly payment by £8 a month or £96 a year for something I didn’t even want. When you contact customer service you are connected to India and they either don’t understand or haven’t been trained properly. My advice is stay well away”

Helpful Report

Posted 3 months ago

“Wow! The amount of comments addressing the same issue about these sky vouchers. False advertisement as far as I'm concerned. I spoke to 12 different advisors in one day who are clearly incompetent and all they do is pass you from one to another. It takes 48- 72 hours for a manager to call you back and then when they do call you back they can't resolve the issue either and then pass you back through to someone else. Having to explain myself time and time again. I have given up calling now and will take this matter to a whole different level. The company and the employees running this clown show is nothing but misleading lying thieves!!”

Helpful Report

Posted 3 months ago

“Turned in to a box ticking broadcast. Absolute shame as used to have some cracking sports programs. I don't even bother with it anymore and never will if they carry on with their box ticking trajectory in front of quality.”

Helpful Report

Posted 3 months ago

“Capitalists profit is the only thing that matters. 10+ years a sky customer. I’ve a terrible injury left me house bound for a couple of years and rely on tv and internet entertainment. I didn’t want to loose that so I didn’t tackle the price hiking they seem to make stuff up, throw it at the wall and see if it sticks. They squeezed me for every penny they could with just bogus claims. I once was satisfied with sky but I would never go back to them or have anything good to say about them”

Helpful Report

Posted 3 months ago

“Poor net work connection and customer care service”

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Posted 3 months ago

“Cancelled over a year ago and moved to a new provider, I was under the impression that my monthly payment would stop but they have been stealing £50 a month from my account for over a year now. I phoned them up to ask them to stop the payments and refund me the stolen funds. They just claim no record of cancellation and refuse to refund the stolen funds of over £700. I would like to insert some good swear words!”

Helpful Report

Posted 3 months ago

“We have many purchased movies and I keep a written list as many over the years have disappeared and I complain and get them restored or refunded. 6 have disappeared and 2 have not been restored or refunded. We are also having big problems with our broadband with them and you can’t get any support between 9pm and 9am. Useless service.”

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Posted 3 months ago

“This COMPANY is an absolute joke. This company is an absolute joke. I cancelled my broadband mid October. They have continued to steal a monthly payment ever since. We're now 2 months later and they owe me at least 2.5 months fees. They told me not to cancel my direct debit as they wouldn't be able to refund me. But they continue to steal my money month after month. I was told they would ring me back last week to confirm all sorted and that my compensation would-be paid but surprise surprise i didn't get the call. I will wait till January 2nd and then I will be registering a complaint with OFCOM. ABSOLUTE JOKE OF A COMPANY! STAY AWAY IF YOU CAN AND USE VIRGIN INSTEAD.”

Helpful Report

Posted 3 months ago

“Contract was nearly up for renewal rang them they sorted a package deal for me I said I will think about it today and ring you back tomorrow if I decide to go ahead so rang next day package deal had gone up put the phone down next day rang to cancel it all so they offered me another deal went up again they are cons my broad band runs out 13th but I have to give 30 days notice to cancel sky so they expect me to pay 2 weeks no broadband what a con avoid sky”

Helpful Report

Posted 4 months ago

“Ordered a laptop from them but changed my mind as the device wasn't able to play roblox, so i sent it back in Pristine condition in bubble wrapping only for it to be returned two weeks later broken. I have been accused of damaging the laptop,even though I have a witness that packed the laptop and made sure it was in excellent condition, i'am so disgusted with sky all they care about is new contracts and money they do not have any respect for customers, I will be cancelling all my direct debits with them as I can't give a thieving company like this money, I pray that in the future they will go bankrupt”

Helpful Report

Posted 4 months ago

“Hi my Name is Alessandro Severini I have been with sky over thirteen years they were the best many years ago but not anymore I think it's about time that we all leave has they only care about new contracts not old ones there is plenty of television and Internet providers out there that will offer you a better deal.”

Helpful Report

Posted 4 months ago

“Zero if i could. firstly bad signal coverage, ignorance with repare and refounds, could not call my other number. Terrible customer service. been 8 years with them. rip of on prices and offers. Now when i moved my sons number and i try to move too I had lost all my data remaining from phone and cant use internet. I would say go somewhere ales if you looking for mobile- sim. Ignorance and rip off. Zero help, wast of time.”

Helpful Report

Posted 4 months ago

“Constantly putting my bill up with no warning.i have just spent over an hour on the phone and got nowhere but my bill has gone up 3 times in the conversation. Really disappointed..time to cancel!”

Helpful Report

Posted 4 months ago

“Sky cut our internet line off on Friday, despite promising us this wouldn't happen. They made us wait 5 days for an openreach engineer to attend our property just to tell us (as we already knew) that the issue was on your end. We have been unable to work, watch any TV, control our heating and I have spent over 5 hours on the phone. Still no one has been able to figure out what is wrong with it. Today they offered £36 compensation - to four adults who've had their lives heavily disrupted for a week and told me that was the final offer. I've spent more in travel (to access wifi) and topping up my phone with more data, let alone the house of my time and loss of earnings. Then times that by 4. Absolutely shocking.”

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Posted 4 months ago

“I went to the sky stand in Swindon today and got the best customer service ever. The gentleman talked though everything with me and explained things I wasn't sure of. His name was George. As a single woman it was so nice to be treated like I was. Thank you George 😊”

Helpful Report

Posted 4 months ago

“Been a customer for 15 years and last couple they've turned into a shambolic company with the worst customer service ever. I'll just give you an example of how bad sky can be contacting them with an issue. They sent me an email for a special VIP offer. I click the link to claim for it to tell me the code isn't available (typical at times for Sky). Usually due to how bad Sky's customer service is I would just rather ignore the offer however I wanted to watch something specific and could only do so with this offer. I go to live chat on a Friday 3pm. Bypass 3 minutes of virtual assistant only for it to say live chat is closed even though it says 5pm close!!! I phone their customer service which a always dread. I'm on hold for 50 minutes!! Get someone in Bulgaria who barely understood my Scottish accent only for him to say I need to be transferred to another department even though I told the automated option "SKY VIP"!! So again I'm on hold for another 50 minutes roughly. This time I get someone in India who calls me Mrs Jason. After numerous times trying to correct them I'm told they don't have knowledge of Sky VIP and before I asked to complain I'm put on hold in another queue before I hang up. Let me tell you now that today as I write this on a Sunday, I've now been on hold for 1h 22 minutes counting. This is disgusting, disgraceful and quite frankly shouldn't be allowed. Especially from a company as big as Sky. They're just a cheap skate company now”

Helpful Report

Posted 4 months ago

SKY is rated 1.6 based on 488 reviews