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SKY Reviews

1.6 Rating 490 Reviews

14 %

of reviewers recommend SKY

Company Reviews

1.6

Based on 490 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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SKY 1 star review on 9th March 2024

SKY 1 star review on 9th March 2024

SKY 1 star review on 26th November 2023

SKY 1 star review on 26th November 2023

SKY 1 star review on 23rd April 2023

SKY 1 star review on 23rd April 2023

SKY 1 star review on 7th May 2022

1

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give ZERO star, I will. Customer service advisors are very rude. You will be extremely lucky to come across someone who can actually help Very impossible to escalate complaints to managers. It's like they are not even there as they are never available. Not surprised.all working from home took 5 hours been with sky 20 years contract up in june and i will never go back shocking service from Ewan based in Glasgow a incompetent ignorant person who works from home Kemi is his manager i spoke to her and she put me through to him so bad go elsewhere whats happened to sky !!!!!!!!!!!!!! Promise of call back that never happens. Absolutely disgusting company. I doubt the staff gets continous trainings as they behave and speak with no emphaty, they don't listen, they don't ask the right questions and can't even resolve. They interrupt and peak to you very rudely while hiding behind the phone. You will feel worse after speaking to them compared to before calling sky. Customer service is shocking and absolutely rubbish. All noisy at the background and you will hear them laughing so loud like baberians as well as playing and that makes it difficult to talk or focus on the reason for your call. They speak to you grumpily and sometimes you feel like they have food in their mouth while attending to you. They are so ignorant that they do not realise that you can still tell they are rubbish even on the phone. They think been on the phone can carmoflag them. Very rude people and you just wonder how you find yourself doing business with such a disgusting company. Safe yourself some stress and take your money elsewhere. Your mental health is very important and not worth sky and it's quack customer service.”

Posted 1 month ago

“So as some of you may know from my last review until recently I was an EE customer and then I left them after poor customer service. Little did I know how far further one could fall if they went to Sky. So here is a fairly succinct timeline for you all to see how Sky treat thier customers 28th February I transfer to Sky and am promised three things in the contract -Broadband Sky Stream and Netflix Standard with No Ads at £47 -That Sky would cover the api rise or it would only cost £1 or £2, -That I could have six months apple tv for free with Sky. After the call I noticed I hadn't been put on the Netflix standard no ads at £47 but rather the Netflix with ads at £43. I called up and they said okay we'll get it you for the price agreed don't worry about it. So on Monday the 11th of March I got my puck and my router from Sky and go to fix my Netflix to the without ads tier but now all of a sudden it's not £4 more at £47 as the guy originally said now it's £6 more. Also they didn't offer Apple TV and hadn't since before Christmas so that was a lie also my inflation rise was now going to be £5. All three were lies or as they have called it misinformation. I wouldn't have agreed to the contract with those terms. Anyway I spoke to a man called Daniel on Monday about all this he said he would sort it out and that he thinks the reason I had been left on the 43 contract was because the guy knew he couldn't actually give it me for 47 and said he was annoyed there were no notes on my account either. He said the manager would review the cal the next day and then I'd hear back by Thursday. So nothing on Tuesday and then I call for an update on Wednesday the 13th March, I spoke to a chap called Manni who proceeded to say gaslighting phrases like I am sorry you feel that way and in your opinion sir and patronize me and threat me like a child. Daniel called back on Thursday the 14th and said that the manager had listened and agreed that on two of the points had been misinformation, they said that the manager had heard how I was not told about the inflation stuff and thought there was nothing wrong with that. So that says a lot. Anyway, Daniel had clammed up since Monday and said what he said on Monday about the guy behaving incorrectly was 'conjecture'. I then Spoke to a guy called George who said he could see some stuff had gone on and that he would get the manger to look over everything and call me on Friday the 15th March. I then had my first interaction with the customer priority team and spoke to a nice guy who asked me to lay out my terms for resolution I did, they were thus -I wanted them to pay the extra on the Netflix, they agreed to that -I wanted them to credit me the inflation rise to cover that promise, they never agreed to that -I wanted another Sky service for 6 months to cover the apple tv, they really didn't like that -I wanted compensation for all the above, they offered £20. Anyway, on Friday 15th March I awaited a promised call it never happened, I called them and asked what had happened they offered very little explanation and said maybe the agent was busy. I had waited in between the 6-7 timeslot for them but nothing. I then spoke to a guy called Aaron and Aaron didn't care about my complaint at all, Aaron said he couldn't help me and the proceeded to tell me off and imply things were my fault. Then I spoke again with the customer priority team and spoke to a woman who said she was terribly sorry about all the things that had happened and that I would get 2 calls on Saturday the 16th March one from the managers and one from the priority team again one was scheduled for all day the other between 6-7. So I waited. Saturday the 16th March. I never got a call from the managers just one from the priority team woman I had spoken to on the evening of the 15th she gaslit me and said it was never being considered by a manger and that they were never supposed to call me despite her saying the night before they would. She also said my terms of resolution which her colleague had said was reasonable were impossible and they would be generous to give me £20. She dared me to take them to court, or that seemed her implication,and repeatedly said no fraud/miss sell had been committed despite the fact I was promised things they couldn't deliver on, they closed ranks at that point. I then spoke to a guy who could offer me no further advance or resolution then they'd give me the money for Netflix (the 2 extra) and then £20 as a good will gesture however if I went to the Ombudsman or some third party they would take that away. I have now had a deadlock letter from them and in the process of changing to a new provider (the third in a short space of time). Sky don't care about you they will say misinformation to get you to buy a contract and then not take your seriously when you complain. AVOID AT ALL COSTS”

Posted 1 month ago

“Absolute dire company, they just ignore your concerns or complaints Sky seems to be only staffed by cowboys and Indians these days”

Posted 1 month ago

“Sky are absolutely shocking, we have had an ongoing issue scince last November and have regularly spent hours on the phone getting passed about between appartments with no success at all. Managers promise to phone you back and never, ever do. Do Not Buy From Sky.”

Posted 1 year ago

“Rude, unhelpful, refusal to fix poor service”

Posted 1 year ago

“If I could give 0 I would. THE WORST EXPERIENCE I HAVE EVER HAD!!!!!!!!!! Left my property in March. Called to cancel, they failed to cancel and instead of calling us to say it failed to cancel, they instead kept charging us till June when I called them to ask why they keep charging us. THEY THEN MAKE ME PAY £200 as fee for THEIR ERRORS. Tell me I don’t need to return my box as I am no longer in the property, then now in August, I get a charge from Sky again and they say they will charge me £50 for not returning the equipment. WHY IS IT OUR FAULT THAT THEY CANNOT DO THEIR JOB!!! WORST COMPANY IN THE WORLD. SHOULD BE LIQUIDATED AND MY GOD NEED TO TRAIN THEIR STAFF AGAIN”

Posted 1 year ago

“Worst company from my last experience for helping a customer of 25 years. Now they won’t help me with price increases even though I told them I haven’t the money to afford. Terrible customer service and can’t wait to be out of contract unfortunately not for another 12 months. AVOID SKY. Totally profit orientated now”

Posted 2 years ago

“Very selfish company ethics - Capitally oriented. Lazy, careless staff and slow, fickle infrastructure makes for a god-terrible and painful experience for customers and staff. Awful company, awful service.”

Posted 3 years ago

“Sky customer service as shocking as ever! There mistake and want me to pay. Good luck with that!”

Posted 10 years ago

“Absolute disgrace and Rubbish service, all I can say is AVOID SKY your better off with virgin media. I took out a only broadband package which was supposed to be the best package costing me £48 month it was absolute rubbish the speed and everything with was not up to standard, and the family was complaining so we considered closing the account I called them up, and a KAREN was being so unhelpful and told me that we have to pay £250 yes that's right £250 unbelievable to close the account and return the broadband box.. unbelievable please who ever is thinking getting sky is going to make a very costly mistake. Avoid, Avoid, Avoid... Extortionists that's what they are.”

Posted 6 days ago

“I ams ending my contract and called to cancel. Was given a new price offer if I stayed which I agreed to and then 2 days later the price is now showing x3 than the price I agreed on. Disgusting !”

Posted 4 weeks ago

“Stay away from this company, particularly if you have a disability and will need help from the Accessibility team. They won't help you. They will make your life difficult, and you utterly miserable. They will take your money without your permission and whenever you try to defend yourself and your rights, they will argue with you that THEY are right. These people are vile. Uncaring, robbing thieves who perpetually break various laws and then try to gaslight you that you somehow gave them permission to do so. Stay away from them or they will break you.”

Posted 1 month ago

“Recently I stupidly tried to move my broadband and landline to Sky. I am a Sky VIP TV member for the last 20 years. I have been promised a broadband booster to deal with the now terrible broadband, and 3 engineer visits. None have happened. Our landline has not worked once since moving over. Since we moved to broadband, our mobile subs AND TV subs went up this week. I am going to seek legal action. When my friends heard I had moved to Sky, every one, without fail, told me it was a stupid idea, as they all had awful experiences, without fail. STAY AWAY from this incompetent company.”

Posted 1 month ago

“regional manager Hannah Whalley is a vile untrustworthy person and can go to hell, rat.”

Posted 1 month ago

“Got speaking in the same week that my friends got speaking to an amazing agent called Louise, the best agent in any company I have ever spoken too, I even asked if she would join my sales team in a different company, so polite so helpful never experienced customer service like it but i think she said that she was leaving next week! My question why do companies let go the best staff. Really restored my faith in sky, honest polite and I came into the conversation hostile but she was so kind that I asked to sort out my other accounts with sky that had my name on their account, I was in the que for an hour before I spoke to her but she rest assured that she would take care of me and she did. I even offered her a job.”

Posted 5 months ago

“Appalling customer service from engineers to call centre staff.. not two figs were given.. how they are still active with the cost of living is questionable and they don't keep the loyal customers they had.. its not aurivour its a goodbye from me !”

Posted 5 months ago

“Sky broadband has been absolutely terrible. I live in a small end terraced house which has no solid walls inside, just plasterboard walls so there is no excuse why I shouldn't get WiFi in all my rooms but for years I've struggled to get WiFi to work in all my rooms. The router could never reach my Ring doorbell even though it was literally on the other side of the wall! Over the years I've had engineers out, replacement routers, boosters sent out but I still couldn't get it to work properly. I had to resort to hard wiring my TV's to my router which looked ridiculous having wires running around my house when technology is supposed to be wireless. Even though it didn't ever work Sky still continued to charge me and they even charged me a cancellation fee so I could move to EE which now works perfectly! My advice to anyone thinking of getting Sky broadband is to stay well clear of Sky because it honestly doesn't work but they will still take your money!! Sign up to EE you will not be disappointed. I have strong WiFi in every room and my Ring doorbell finally works! Good ridence Sky!!!!”

Posted 5 months ago

“Dear Reader (or hopefully Sky Employee), I moved to Sky Glass approximately 1 year ago, have the Sky TV 65" and also a Sky Puk (additional TV device). I have some warnings for people considering sky glass if moving from Sky Q or Sky HD, and warnings on the selling methods used. 1) Lets start with selling methods... 2 hours on the phone, no real warning of the shortfalls of the stream only service, also firm Miss-selling of a financial product, as under £25k and I am a retail consumer, the sale of financial products is covered by the FCA (Financial Conduct Authority) regulations which mean fair transparency, treating customer fairly and more recently consumer duty obligations on finance introducers/brokers and lenders - Sky breached all of these when I was sold the sky package but a separate finance product which was only disclosed as "an additional £22 per month for the 65 inch TV", I had to dig and review in detail the financial agreement which was actually a 48 month agreemeent - this is miss-selling to a consumer, not good - I proceeded on the basis I was switched on but please watch for the Indian sales centre using these tactics. 2) Now, why should you not move to Sky Glass... well in a few words, it is because it is stream only. - this means that you no longer have data capacity for saving and storing films, favourite shows or anything, you can only watch if the internet is up (as opposed to when down on my Sky HD, I would just watch recorded things until it was back up. The other problem with the streaming is that the UI (user interface) is not developed well, we see missing episodes, slow to update etc, plus, oh wait for it, Sky Glass pushes you out to third party apps, ITV X, BBC, All Four instead of having the channels like the Sky HD or Q, this means you are forever entering passwords and user IDs, and have to sign up to all the other apps which is a nuisance.. finally to add to all of this, because it is stream only, you are now unfortunately not able to skip through adverts even for on demand or saved favourites ... unless you pay an additional fee £5 per month... which is criminal as the service fee is quite enough to be paying thank you. the advert skipping is free for the first 12 months to get you used to skipping in the hope that you get used to it and will then pay.... I will not, in fact, I am now looking at other providers in order to sell the Sky Glass TV, pay off the finance and move to a platform that is not stream only, I can save my favourites and watch them when I like. All in all, Sky Glass is Sky's attempt to move to streaming platform style which is a shame as they were a true player as a stand alone service best in class before this move. Shame on you Sky.”

Posted 9 months ago

“Well it had to happen sky was relatively good previously now I see they have call centres offshore and only interested in exploiting their staff and customers!”

Posted 10 months ago

“I have been a sky customer in excess of 10 years (broadband). Always paid by direct debit & never missed a payment. I called on 24/11/22 to terminate my account as i had moved to Virgin. Was told services would stop on 08/12/2022 due to 14 day notice period as i am out of contract. Sky have since taken two further payments from my account in December 22 and January 23. They said due to a system glitch it is preventing cancelation of my account. trying to find someone who speaks English there to resolve my problem is a challenge!!.. Still no closer to receiving my money back.”

Posted 1 year ago

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SKY is rated 1.6 based on 490 reviews