“I had been waiting for my exchange case since 25 Feb 2021 and the shipment is just within Hong Kong. I had tried to call and email and they continue to drag on without giving me the ETA. I am really disappointing at how they handle the whole situation.”
“The worst customer service! Ridiculous shipping costs. Do not waste your time.
The worst customer service! I ordered a case package which includes a Mac case, keypad protector and leather zip bag, and also ordered a accessory bag. After receiving my order after approximately a few weeks, I found out the order want even fulfilled correctly. I only received the case and accessory bag without the keypad and leather zip bag. I contacted them to tell them those items were not included and the best they could give me was a voucher for another case package and 50% off. I demanded free shipping but they won’t reply. They charge ridiculous amounts ($42 USD for me) for shipping if you don’t spend over $100 USD and will not pay for their mistake. Even with the voucher and discount I still have to spend over $100 to get free shipping. I certainly am upset with this service. It’s almost a scam. Will never buy from them again.”
“The worst customer service! Ridiculous shipping costs. Do not waste your time.
The worst customer service! I ordered a case package which includes a Mac case, keypad protector and leather zip bag, and also ordered a accessory bag. After receiving my order after approximately a few weeks, I found out the order want even fulfilled correctly. I only received the case and accessory bag without the keypad and leather zip bag. I contacted them to tell them those items were not included and the best they could give me was a voucher for another case package and 50% off. I demanded free shipping but they won’t reply to my email. They charge ridiculous amounts ($42 USD for me) for shipping if you don’t spend over $100 USD and will not pay for their mistake. Even with the voucher and discount I still have to spend over $100 to get free shipping. I certainly am upset with this service. It’s almost a scam. They never even sent me the voucher. Will never buy from them again.”
“Absolute scam. Cases look NOTHING like they do on their site. No returns. What a business model that is. I filed a complaint with Paypal but they required me to pay $60 return shipping to China. Customer service was non-existent.”
“TRACKING NUMBER: LK767570476HK - INVOICE NUMBER: SC88125
I believe that sharing our honest experience is the only way to protect us, the consumers .Thus I will share my bad experience regarding this website. I STRONGLY DISCOURAGE ANYONE, PARTICULARLY THOSE WHO LIVE IN EUROPE to avoid buying from this website for the following reasons:
1. We ordered two cases from this website on the 10th of February 2020 however the cases arrived today , 15th May 2020. Four months after my payment. I know that they will say that this is because of the pandemic, however the company has a duty to inform the clients, who had paid for this product regarding regarding their products.
2. HIGH ALERD FOR EUROPEANS: I HAD TO PAY 45,53 EURO TO THE CUSTOMS AUTHORITIES IN BELGIUM AS A CUSTOMS TAX. Imagine I had already paid 75 dollars for this 2 cases however, I paid an extra amount of 45,53 EURO. The company seems to intentionally tried to hide this information from the clients. Due to the fact that the items came from a non-EU country , from Hong Kong, the country will impost an extra customs fees. SO IN ORDER TO GET YOUR PAID ITEMS YOU WILL NEED TO PAY AN EXTRA AMOUNT TO YOUR TAX AUTHORITIES.
3. Lastly but not least the cases are extremely low quality. After four months of waiting, the cases are already falling apart. The plastics of the corners in both cases are a bite broken and the cover painting is falling apart. YES , THE COVER PAINTING IS FALLING APART FROM THE DAY 1 THAT IT ARRIVED. Is not only broken in 1 of the sides but also the cover that supposed to be the cover background that i paid for it has already fallen in some parts of the cover. UNBELIEVABLE.
PLEASE DO NOT BELIEVE THE MANY FAKE NEWS THAT THEY ARE ON THEIR WEBSITE OR HERE.”
