“Ordered a rug from here and was super nervous as the price for both the product and the shipping was cheaper than buying it directly from the manufacturer in the US. But it came in perfect condition and made it all the way to Canada in only 4 days. I would certainly buy from here again.”
“Unbelievable service, exceptional.
I ordered a gift (sit on car) to be sent to my first grandchild for his first birthday.
It was sent via UPS on the Monday & arrived at his home on the Wednesday in NYC.
Excellent company, highly recommend.”
“I was very nervous after placing my order and then reading the reviews after the fact . I was expecting the worse and almost cancelled the order but I let it go. They emailed immediately after I placed the order . I ordered on Dec 21 and it arrived on Dec 24th after their email said it was arriving Dec 27th. Everything was in great new condition and well packaged. I had no issue whatsoever - very seamless process. I would certainly order from them again.”
“I found the whole experience with smallable a positive - great customer service / celine, great products and very prompt and efficient delivery to the other side of the world -
Australia .
I bought toys and they are wonderful quality and visually beautiful .
Cheers
Shauna”
“I had a great experience buying from Smallable despite the overall polarizing and more negative reviews. Received my item within 3 days, shipping from France to Canada. I was charged duty fees from the postage company, as to be expected, but Smallable offers a full refund which was quick and easy through their online forum. Received my refund only a couple days after my request. I personally haven't bought through any other company that handles the duty fees and so I was very satisfied with my experience.”
“It's fast to send the items after purchase, but if you want to send something back to swap size for example, then you can wait for weeks to receive the new item.”
“Made an order. 1 of the four items was a metal box that was placed in the bottom of the parcel with no protection whatsoever. only a thin sheet of paper. Needless to say, this box arrived with many dents on it.
Obviously packaging a parcel is not their strong point and besides, I'm not getting an answer from them.”
“Please avoid this website. They keep listing products that they don't have any stock with and once you pay for it, you will have to chase for shippment status and eventually refund. It takes forever. The same incidence happened to me TWICE. By doing so they easily hold up your money for a month and give you nothing in the end.”
“Adding to the review below. We're another supplier of Smallable. Been chasing them for months for very old invoices, they never reply and do not pay their invoices.
We've never dealt with a company with this level of disregards for their suppliers.
I think other small brands should know about this. Absolutely unacceptable business practices. Are there other businesses not being paid and being completely ignored by Smallable? Seeing their behaviour, we figured this is common and are not surprised to see the review below.”
“We sell our product to Smallable. They have 2 outstanding invoices that they are not paying or responding to reminders on. This has been ongoing since April 2023. Extremely disappointing that they cannot pay a small business for their products.”
“Awful, they said item would take 2 business days to arrive when I first purchased, than it changed for 5 days, now my item is stuck in customs and guess what? Customer service doesn't reply. Do not buy from this website!”
“Awful awful awful.
Ordered a jumper and sent it back as I didn't realise I'd have to pay import tax!
No sign of a refund from them and they are not replying to my emails.
Dreadfully run company!
DO NOT BUY ANYTHING FROM THIS SHOP!”
“If I could I would click 0 stars.
As a professional company they should offer free returns, all similar sites offer free returns. I received my order of 5 kids shoes and need to return 3 because they are tight on my kids I will have to spend more than my entire order! Its appalling. Also, the customer service team is non existent.”
“Worst company, unprofessional, rude, unhelpful, poor quality
I purchased a $230 aud organic cotten nappy bag because I have severe allergies to chemicals. The bag arrived my partner who doesn't have allergies open box and gasped at how terribley strong it smelled of chemicals abd fragrance. I emailed the company. Explaining I spent so much to by an organic product as I have allergies. They said wash it 3 times and the "natural" detergent used in Thailand to wash bag would come out. I did it smelled axactly the same. I contacted company who informed me I could not return it as I has washed it!!! The bag is also poor quality far from organic 😢”
“Extremely Disappointing Experience - Avoid this Website!
Purchasing from this website has been the worst decision I have ever made. Not only did I not receive any email confirmation or updates after placing my order, but the lack of responsiveness from their customer support team is truly appalling. It feels like a complete scam.
Fortunately, I had the presence of mind to take a screenshot of my order details and payment confirmation. However, despite having all the necessary information, I have been left clueless about whom to contact in order to get a refund. This entire experience has been extremely frustrating and highly unprofessional.
I strongly advise everyone to steer clear of this website. The lack of communication, non-existent customer support, and overall untrustworthiness make it an incredibly unreliable and unpleasant place to do business. Save yourself the headache and find a more reputable source for your purchases.
I sincerely hope that no one else falls victim to the same ordeal I have experienced.
Leaving my email here hoping someone from this company will reach out and get my refund ASAP.”
“Horrible...returned item to sender when item was 3 hrs from house then told me to reorder so i reordered then I get email saying after the took funds they were out of stock...no awaiting 2 refunds from PayPal from them”
“Worst experience ever ! My first time shop with smallable and sadly also my last time. And would not recommend anyone to purchase from the website. I made a order that supposed to have3 items and paid for the shipping (over $280). I was so excited to receive my order and only found out the smallable team swapped my worth $115 brass shell candle holder with some cheap knock off $23 dollar trinket dish that looks nothing like what I’ve ordered.
Contacted the customer service, and Romain (the customer service) refused to send me the proper product and told me the only option is ro refund! I’m absolutely disappointed with the company smallable and how unprofessional this customer service represent deal with the situation! I didn’t even agree to the solution, they have already issued the refund! Leaving me no choice !!!!! Now if I want to order the same item again, I’ll have to pay from the pocket for an extra shipping cost!”
“The worse customer service I have ever experience. If fact, there is no customer service!
I have been trying to return an item for 2 weeks and no one answer my emails to contract nor my complaints. The return shipment cost 4 times the initial shipment. Tt is ridiculous and you can't talk to anyone there! Do not buy from tham. not worth a cent.”
