Smart Cellular Reviews

"Waow its a awesome phone and fully functional condition. Worthable buy. Gave it as a gift."

"Smart Cellular \r\n\r\n\ud83d\udeab\u274c\ud83d\uded1 DO NOT BUY \/ USE THIS COMPANY! FUALTY PRODUCTS AND FRAUDULENT ATTEMPTS TO AVOID A REFUND.\r\nI purchased an IPhone XS Max in November 2020, for \u00a3279.00. It took over 2 weeks for the phone to arrive and when it did, it was faulty! I spent a couple days searching online in case there was a simple fix, but there was not. I contacted Smart Cellular within 7 days of receipt of the phone and advised of the fault and asked them to return. (3-4 Dec 2021, I notified them of fault and they sent me a pre-paid label on 18\/19 December 2021 after repeated ignored email requests! ( the reason for delay is under the Consumer Rights Act 2015, you have \u201c14 days from date of receipt\u201d to return the item for repair or full refund). So they delayed it, so they wouldn\u2019t have to refund! Also remember their claim on website states all phones have a 100 point inspection, well I don\u2019t know what they inspected on mine, as it was clear the speech amplifier was not working on day I received it.\r\nIt has taken me over 2 months to get a refund. They then pretended they were doing me a favour and going out of their way to refund me! \ud83e\udd23 \r\nI had to pay for return postage and they promised to repay it, but they refuse to refund it to my card, they want my (or a friend) Paypal or my bank details to refund the postage, as they refuse to use my debit card details they already have! \r\nStaff are rude, ignorant and don\u2019t care about your consumer rights.\r\nThis is by far the worse company, the worst customer service and worst experience I have experienced in a long time.\r\nI WOULD NOT RECOMMEND THIS COMPANY TO BUY FROM, ITS OBVIOUS THEY'RE MAIN GOAL IS TO GET YOUR MONEY AND SELL FAULTY GOODS AND THEN IGNORE YOU!\r\nIf you have been sold a faulty phone you have a right under law to either have it repaired or a full refund within 14 days of receipt! \r\n\u26a0\ufe0f\u26a0\ufe0f ( not 14 days from date of ordering or them posting it to you, which they may claim, but 14 days when you receive it!!). \r\nDO NOT BACK DOWN AND DEMAND YOUR RIGHTS OR SPEAK TO CITIZENS ADVICE \/ TRADING STANDARDS!\r\n\r\nFunny how it took 2 weeks to send me the phone initially but when they repaired it it was returned within 24 hours, despite my repeated requests for refund they tried to force to accept the phone. I did not accept and I did not even open the packaging and sent it straight back to them."

"Smart Cellular \r\n\r\n\ud83d\udeab\u274c\ud83d\uded1 DO NOT BUY \/ USE THIS COMPANY! FUALTY PRODUCTS AND FRAUDULENT ATTEMPTS TO AVOID A REFUND.\r\nI purchased an IPhone XS Max in November 2020, for \u00a3279.00. It took over 2 weeks for the phone to arrive and when it did, it was faulty! I spent a couple days searching online in case there was a simple fix, but there was not. I contacted Smart Cellular within 7 days of receipt of the phone and advised of the fault and asked them to return. (3-4 Dec 2021, I notified them of fault and they sent me a pre-paid label on 18\/19 December 2021 after repeated ignored email requests! ( the reason for delay is under the Consumer Rights Act 2015, you have \u201c14 days from date of receipt\u201d to return the item for repair or full refund). So they delayed it, so they wouldn\u2019t have to refund! Also remember their claim on website states all phones have a 100 point inspection, well I don\u2019t know what they inspected on mine, as it was clear the speech amplifier was not working on day I received it.\r\nIt has taken me over 2 months to get a refund. They then pretended they were doing me a favour and going out of their way to refund me! \ud83e\udd23 \r\nI had to pay for return postage and they promised to repay it, but they refuse to refund it to my card, they want my (or a friend) Paypal or my bank details to refund the postage, as they refuse to use my debit card details they already have! \r\nStaff are rude, ignorant and don\u2019t care about your consumer rights.\r\nThis is by far the worse company, the worst customer service and worst experience I have experienced in a long time.\r\nI WOULD NOT RECOMMEND THIS COMPANY TO BUY FROM, ITS OBVIOUS THEY'RE MAIN GOAL IS TO GET YOUR MONEY AND SELL FAULTY GOODS AND THEN IGNORE YOU!\r\nIf you have been sold a faulty phone you have a right under law to either have it repaired or a full refund within 14 days of receipt! \r\n\u26a0\ufe0f\u26a0\ufe0f ( not 14 days from date of ordering or them posting it to you, which they may claim, but 14 days when you receive it!!). \r\nDO NOT BACK DOWN AND DEMAND YOUR RIGHTS OR SPEAK TO CITIZENS ADVICE \/ TRADING STANDARDS!\r\n\r\nFunny how it took 2 weeks to send me the phone initially but when they repaired it it was returned within 24 hours, despite my repeated requests for refund they tried to force to accept the phone. I did not accept and I did not even open the packaging and sent it straight back to them."

"After your phone mailed to them, they will say your phone had a lot of scratches which was not the case and only willing to pay a fraction of agreed price. Of course you can cancel the deal but they can make some scratches on my perfect condition iPhone. Very dirty shop and better avoid."

"After your phone mailed to them, they will say your phone had a lot of scratches which was not the case and only willing to pay a fraction of agreed price. Of course you can cancel the deal but they can make some scratches on my perfect condition iPhone. Very dirty shop and better avoid."

"On 19th December, I ordered an iPhone 11 Pro. On the same day, Smart Celular sent me a text message about an issue with the customs. They informed there was an additional cost because of a custom fee. The company asked me if I wanted to cancel my order and receive a refund, to which I answered yes (on the day after, 20th December). I was told the refund would take 10 business days. Until this day, I've been communicating with the staff or with the chatbot in their website, I'm not sure. However, they haven't been able to adress the issue properly and don't talk about it in an efficient way. They just keep telling me that my refund is going to be processed. On top of that, the staff or chatbot has informed that they escalated the matter to a \"Senior Manager\", from whom I haven't heard anything ever, not even a single email. \r\n\r\nI am very unhappy with this company and I do not recommend it at all. They have taken my 604.99 \u20ac and no phone."

"Tr\u00e8s mauvaise communication pendant la p\u00e9riode qui a suivi la 2 t\u00e9l\u00e9phones ..\r\nAucun suivi sur l\u2019envoi de la commande..\r\n2 t\u00e9l\u00e9phones iPhone command\u00e9s : iPhone 11 Pro Max et iPhone 7, tous les deux en \u00e9tat excellent.\r\nAucun n\u2019\u00e9tait de la couleur demand\u00e9e, et l\u2019un des deux \u00e9tait d\u2019une qualit\u00e9 moindre \u00e0 celle achet\u00e9.\r\nLa seule r\u00e9ponse a \u00e9t\u00e9 de me proposer une compensation de 40\u20ac pour le retard de la commande et l\u2019erreur de t\u00e9l\u00e9phone envoy\u00e9, en retirant avant les commentaires indiqu\u00e9s sur le site !!\r\nFaites tr\u00e8s attention en commandant sur ce site !!!"