“Phone is as described, pleased with 87% battery health, marked as 4 star as delivery was not next day as per order.
Keep getting asked to give 5 star review in order to get free gift but want to give honest review.”
Dear ,Thank you for taking the time to rate Smart Cellular with 4 stars. We are glad to hear that the phone met your expectations and that you are pleased with the 87% battery health. We appreciate your honesty regarding the delivery time, and apologize for any inconvenience caused in this regard.
We completely understand your stance on providing an honest review. At Smart Cellular, we value the genuine feedback from our customers and believe in the importance of providing a platform where everyone can express their opinions freely. We appreciate your loyalty and understand your preference for an unbiased evaluation.
Once again, we sincerely appreciate your feedback and hope to serve you again in the future. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Smart Cellular Team
Dear Reviewer,Thank you sincerely for taking the time to provide your feedback on Smart Cellular. We truly appreciate your valuable input and apologize for the unpleasant experience you had.
We understand that our failure to deliver as expected has caused frustration, and we genuinely want to improve upon our services. In order to address and rectify the issues you encountered, we kindly ask for your assistance. Could you please provide us with further details about the specific problems you faced so that we can investigate them thoroughly?
At Smart Cellular, we are committed to ensuring customer satisfaction, and your feedback is essential in helping us achieve this goal. We apologize once again for any inconvenience caused and assure you that we are determined to make the necessary improvements.
Thank you for your understanding, and we look forward to hearing from you soon.
Dear Anthony,Thank you so much for giving Smart Cellular a glowing 5-star rating! We genuinely appreciate your feedback and are thrilled to hear about your positive experience with us.
We take pride in providing the best customer service, and it warms our hearts to know that we have met your expectations. Your kind words acknowledging our efforts mean a lot to us.
Additionally, we are delighted to hear that the phone you received was in perfect condition. We strive to ensure that all our products are of the highest quality and pristine condition, so it's great to know that we succeeded in this aspect as well.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
“Bought an iPhone for my son, never heard of a company before. Had first class service from start to the end. iPhone 12 cheaspet of all sites I have searched. Printine condition like new. Battery 87%. All good.”
Thank you so much for taking the time to leave us a 5-star rating, Aga! We greatly appreciate your kind words and feedback regarding your experience with Smart Cellular. We are thrilled to hear that we were able to provide you with first-class service from start to end. It warms our hearts to know that you found our iPhone 12 to be the cheapest among all the sites you've searched, and in pristine condition like new! Rest assured, we strive to deliver top-notch quality and value to all our customers. Thank you for choosing Smart Cellular and we look forward to serving you again in the future!
“The phone arrived and at first inspection looks fine. I was unable to use it as it was sent with the wrong charging cable, my present phone has a different one. Once I had found out which cable it needs I have bought one and charged the phone but haven't used it yet.
I have emailed and phoned Smart Cellular asking for the correct cable but so far - no response. It's very disappointing. As I am yet to use the phone I can't review it. Perhaps Smart Cellular will find the time to get in touch and send an appropriate cable. Is that 'pie in the sky', I wonder.”
Dear,Thank you so much for taking the time to share your feedback about Smart Cellular. We truly appreciate it!
We're thrilled to hear that you had a positive experience with our customer service team. Providing excellent support is one of our top priorities, and we work hard to ensure that our customers are satisfied with our assistance. Your kind words reinforce the effort we put into making our customers happy.
We understand that minor signal issues can be frustrating at times, and we're constantly working on improving our network to provide a seamless experience for our customers. Rest assured, we take your feedback seriously and will continue to make enhancements to enhance our signal strength.
If you ever need any further assistance or have any questions, please don't hesitate to reach out to our dedicated customer support team. We're more than happy to help you in any way we can.
Thank you once again for your valuable feedback. It means a lot to us!
Sincerely,
The Smart Cellular Team
“First class product & delivered the next day!
SmartCellular contacted me regarding the phone colour and was very helpful on the choice.
I found the price very competitive.
I would certainly deal with SmartCellular again.”
Dear David,Thank you so much for your outstanding 5-star rating of Smart Cellular! We're thrilled to hear that you had such a positive experience with us.
It's fantastic to know that you found our product to be first class and that it was delivered to you promptly. We take pride in providing excellent customer service, and we're delighted to hear that our team was able to assist you in choosing the right phone color.
Furthermore, we're glad to hear that you found our prices to be competitive. We always strive to offer the best value to our customers.
Thank you once again for your kind words and high recommendation. We truly appreciate your support, and we look forward to serving you in the future.
“Purchased iPhone 13 pro, very happy with phone, condition as described, very competitive price and prompt delivery. Will recommend to friends and family.”
Dear Ramesh,Thank you for your 4-star rating and feedback on Smart Cellular! We greatly appreciate your support.
We are thrilled to hear that you have purchased the iPhone 13 Pro and that you are very happy with the phone. It is excellent to know that its condition matched the description and that you found our pricing to be very competitive. Moreover, we are delighted that the delivery was prompt.
We sincerely appreciate your recommendation to friends and family. If there is anything else we can assist you with, please feel free to reach out.
Thank you again for choosing Smart Cellular!
“Excellent service by Katie she phone me to say founds were in my account and they were there fast service. I highly rate smartcellular for selling your phone.”
Dear Wayne, Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your kind feedback and support.
We're thrilled to hear that you had such a positive experience with our service. It's wonderful to know that Katie provided excellent service and promptly informed you about the funds being transferred to your account. We always strive to provide fast and efficient service, so we're delighted to have met your expectations.
Your high praise means a lot to us, and we truly value your recommendation of Smart Cellular for selling your phone. Should you ever need assistance in the future, please don't hesitate to reach out. We'll be more than happy to assist you again.
Thank you once again for choosing Smart Cellular and for being a valued customer. We look forward to serving you in the future!
Dear valued customer,Thank you for your 4-star rating and for taking the time to review Smart Cellular. We truly appreciate your feedback and we're delighted to hear that you found our ordering process easy and our communication satisfactory.
At Smart Cellular, our main goal is to provide a seamless and convenient experience for our customers, and we're glad to know that we were able to meet your expectations.
Should you have any further inquiries or require assistance in the future, please don't hesitate to reach out to us. We look forward to serving you again.
“Sent my IPad in excellent condition, said on website they pay £185, on receipt they offered me £55 which I refused, with no explanation. I have had to send them the postage amount to return but 3 weeks later I have heard nothing and they are not answering my emails or phone calls. My Brother is a Solicitor so i have taken some advise. If I don’t receive it back within the next week I will report this company. Honest people should not be ripped off!”
We are truly sorry to hear about your dissatisfaction with the revised offer for your iPad. We want to assure you that our intention is to provide a fair and transparent service to all our customers.
Our grading guidelines are indeed strict, as they must adhere to industry standards to ensure that every customer receives a fair assessment of their device. We understand that discrepancies in device condition can lead to different interpretations, which is why we have tried to reach out on multiple occasions to discuss the condition of your device and the reasons behind the regrading.
Your trust is important to us, and we strive to maintain the highest standards of customer service.
Dear Janet,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We genuinely appreciate your valuable input.
We sincerely apologize for the inconvenience and frustration caused by the issues you mentioned. It is disappointing to hear that your phone never arrived and that our customer service did not get back to you to resolve the problem. We understand that this is completely unacceptable, and we are truly sorry for the inconvenience this has caused you.
We strive to provide exceptional service to all our customers, and incidents like these fall far below our usual standards. We are determined to rectify the situation and regain your trust.
Could you please provide us with some further details so that we can investigate and address this matter promptly? We would like to know how we can make things better for you and ensure a more positive experience in the future.
Once again, we apologize for the inconvenience caused and thank you for bringing this to our attention. Your feedback is invaluable, and we are committed to improving our services based on the input of our valued customers.
Kind regards,
Smart Cellular Customer Support
“Absolutely awful company. Do not trade your phone in, they will offer you considerably less than their initial offer with no explanation and you will be left out of pocket because you've paid to send the phone to them, and to have it returned. Then when you write a factual, honest review about just how terrible they are, they will offer you a cash incentive to remove the review and replace it with a positive one. Avoid at all costs. And don't believe the positive reviews because they're mostly fake.”
Thank you for taking the time to provide feedback about your experience with Smart Cellular. We truly appreciate your honesty and the opportunity to address the issues you encountered.
We sincerely apologize for the inconvenience caused by the difference in the trade-in offer without explanation. This is certainly not the level of service we strive to provide. Additionally, we understand the frustration of being out of pocket due to shipping fees. We apologize for any confusion or inconvenience this may have caused you.
Regarding your mention of our offer to remove your negative review, we understand your concerns. It is important for us to clarify that our intention is to improve customer satisfaction, and we always value genuine feedback. We apologize if this offer came across as insincere or a means to manipulate reviews.
To rectify the situation and ensure we learn from this experience, we would appreciate it if you could provide more specific details about your case. Your feedback is incredibly valuable to us, and we would like to take appropriate steps to resolve any outstanding issues.
Once again, we thank you for bringing these matters to our attention. We assure you that we will use your feedback to enhance our services and make improvements where necessary. If there is anything else we can do to assist you, please do not hesitate to let us know.
Customer Service Team at Smart Cellular
“I chose a reconditioned phone that is in excellent condition, and I am pleased with my purchase. When I called customer service to double-check something before purchasing, they were really helpful.”
Dear Zamir,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We are delighted that you chose one of our reconditioned phones and that it arrived in excellent condition. Your satisfaction is our utmost priority, and we are glad that you are pleased with your purchase.
Moreover, we are glad to hear that our customer service team was able to assist you effectively. Providing helpful and reliable assistance is something we strive for, and we are thrilled that our team could address your concerns before making your purchase.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“My friend recommend me to buy hand set from this site and i actually buy and now i am very happy to get that Iphone it is really in Good condition i gave A+ ❤️”
Dear Muhammad, Thank you so much for the amazing 5-star rating you gave Smart Cellular! We deeply appreciate your feedback and are thrilled to hear that you had a fantastic experience with us.
It's wonderful to know that your friend recommended our site to you, and that you took their advice to buy a handset from us. We're delighted that you are extremely happy with your iPhone and that it arrived in such great condition.
We strive to provide top-notch products and excellent service, and your satisfaction is our ultimate goal. Once again, thank you for your kind words and for choosing Smart Cellular. We look forward to serving you again in the future!
“The phone is in excellent condition... as new. It is exactly as described and the communication via email is top notch all the way. Highly recommended!”
Thank you, Tony, for your outstanding 5-star rating of Smart Cellular! We truly appreciate your kind words. It's fantastic to hear that the phone you received is in excellent condition, just like new, and that it precisely matches the description. We take pride in our top-notch communication through email, ensuring a smooth and seamless experience for our valued customers. Thank you for recommending us highly. We look forward to serving you again in the future!
Thank you so much for taking the time to rate Smart Cellular with five stars. We truly appreciate your support and we're thrilled to hear that you are satisfied with your experience.
We're delighted to inform you that your new phone has already been dispatched and should be arriving within two days. Additionally, we're actively working on resolving your query regarding in-ear headphones. Rest assured, our team is committed to providing prompt and efficient solutions.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future.
“I was very happy with my recent purchase of an iPhone 11 Pro Max for my daughter it was in great condition and was delivered on time.
It was easy to pick the right phone at the right price online and I was kept informed throughout with emails.
I will definitely use smart cellular next time I need a phone.”
Dear Pete,Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your kind words and feedback.
We're thrilled to hear that you were very happy with your recent purchase of an iPhone 11 Pro Max for your daughter. It's always our goal to deliver products in excellent condition and on time, so we're glad to know that we met your expectations.
Moreover, we're glad that our online platform made it easy for you to find the right phone at the right price. Our team is constantly working to ensure a seamless and user-friendly shopping experience for our customers like you. We genuinely appreciate your patronage and support.
Should you need another phone in the future, we would be honored to serve you again. Once again, thank you for choosing Smart Cellular!
Best Regards,
[Your Name]
Dear Thank you so much for your excellent 5-star rating of our service at Smart Cellular. We truly appreciate your feedback and are thrilled to hear that you are delighted with your iPhone purchase.
We take great pride in offering a wide variety of iPhones to choose from, ensuring that our customers find the perfect device to meet their needs. Our dedicated team also works tirelessly to ensure fast and efficient delivery, so you can enjoy your new iPhone in no time.
Furthermore, we are delighted to hear that your iPhone is exactly as described and in pristine condition. We strive to provide the highest quality products to our customers, and it is wonderful to know that we have met your expectations.
Thank you once again for choosing Smart Cellular. We value your trust and satisfaction, and we look forward to serving you again in the future.
Best regards,
Smart Cellular Team
,Thank you so much for taking the time to rate Smart Cellular with five stars! We truly appreciate your positive feedback and are thrilled to hear that you had a great experience with our company.
We are especially delighted that you found our customer service brilliant, our prices reasonable, and our delivery service efficient. At Smart Cellular, we place a high value on providing exceptional customer service, affordable prices, and prompt deliveries. It gives us immense joy to know that we were able to meet your expectations in these areas.
We would also like to express our gratitude for recommending our company. Your trust and confidence mean a lot to us, and we will continue to strive towards delivering the best products and services to our valued customers like yourself.
Once again, thank you for your kind words and for choosing Smart Cellular. If there's anything else we can assist you with, please don't hesitate to reach out. We are here to ensure your satisfaction.
Warm regards,
Smart Cellular
Dear Paul,Thank you so much for your amazing 5-star rating of Smart Cellular! We appreciate your feedback and are thrilled to hear that you had a positive experience with our services.
We're glad to hear that the delivery was really quick and that the iPhone XS you purchased was in great condition. We take great pride in providing high-quality products to our customers.
Thank you for recommending our company! Your satisfaction is our top priority, and we look forward to serving you again in the future.
