Smart Sure Insurance Reviews

4.3 Rating 110 Reviews

85 %

of reviewers recommend Smart Sure Insurance

Company Reviews

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4.3

Based on 110 reviews


Customer Service
Communication Channels	Telephone

Visit Website

Phone:

03333 449 669

Email:

enquiries@smart-sure.com

Location:

Ashley Court32 Main StreetAshleyMarket Harborough
Ashley
LE16 8HF

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could vote a zero star I would,!!! Absolutely awful customer service. Only one person had called back when they said they would after about 10 phone calls. This is only as we said we wanted to make a formal complaint. Yet again we are still waiting for another call back a week after it was promised!! Even asked to make a formal complaint, no acknowledgement has been received. Steer well clear!”

Helpful Report

Posted 5 years ago

Dear Mr Short. I apologise profusely for any inconvenience caused. I have found records of your calls to us on August 6th and 8th and am currently investigating as to why you experienced these problems. Regards, Smart-Sure Customer Service Dept.

Posted 5 years ago

“You tried to cure my fault took several phone calls”

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Posted 6 years ago

“have used Smart Sure for a number of years and really would highly recommend this company. Over the last few days I have had the pleasure of dealing with an extremely friendly and efficient chap by the name of Shane who has dealt with my dishwasher problem admirably. Initially they had an issue locating a part for the faulty dishwasher but then Shane came to the rescue and sorted the whole thing out by replacing the original dishwasher with a new one (like for like). True to their word Smart Sure honoured their insurance promise. Very impressive indeed. Many thanks.”

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Posted 2 years ago

“Mark was a really nice person to speak to.”

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Posted 5 years ago

“"I have been trying to cancel this policy, I have a 2 week cooling off period and each time I call to cancel I get told someone will call me back, this never happens, please cancel this policy now, I bought a \"wowcher\" voucher for a boiler service which I paid for and still want but was pressured into buying insurance I didn't want, so please cancel I have made several calls and been told someone will call back which has not happened and now this message all within the 14 day period so please cancel and refund me.”

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Posted 5 years ago

Thank you for your review and feedback. We do apologise for the experience you had. Your feedback is important to us. We will make sure your comments are passed onto the relevant department to look into it.

Posted 5 years ago

“1) Price difference from my British Gas quote was amazing 2) I was recommended you by StaffBenefits.co.uk as I'm an NHS employee - so I was happy that they had recomended you. 3) Your Customer Services Dept asked your Sales Team to call mer within 10 mins - they did! 4) Sales rep was a charming man and very keen to take all info from me and offered good price - 11 months paid for 12 months cover as paid up front 5) Sales Rep gave me time and was very confident in his advice. 6) I ALSO SAVED £395 from not using British Gas!!!! VERY HAPPY!!”

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Posted 6 years ago

“Help full and friendly”

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Posted 6 years ago

“My cooker was damaged and I was told I would receive a new 'unbranded' cooker. However, I found the name and number of the cooker and before I knew it they offered just a repair, not a replacement! Due to the information they gave I removed the 'bust' cooker and cleaned up in order to make it easier for the installer. I am left with no cooker and no replacement. I am disgusted with this company and will cancel my insurance.”

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Posted 6 years ago

“Misled my parents into think their Sky Insurance was taken over by this company, which was incorrect.”

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Posted 6 years ago

Thank you for your review and feedback. We do apologise for the experience you had. We would love to review exactly what happened. Could you please contact us by writing to enquiries@smart-sure.com with your details.

Posted 6 years ago

Smart Sure Insurance is rated 4.3 based on 110 reviews