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smarTours Reviews

4.4 Rating 1,658 Reviews
86 %
of reviewers recommend smarTours
Company Reviews Product Reviews
1,785
 Metrics Info
4.4
Based on 1,658 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
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About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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Jeff S
Verified Reviewer
“Just finished our second smarTours trip, this one to Ireland. It was fabulous. Previously we did the Thailand trip, which is an incredible value and an unforgettable trip. For both tours, the tour guides were outstanding! They really made the trips great. If you're looking for a relaxing vacation, these tours may not be for you. You're pretty much on the go the whole time. But it's so worth it and I wouldn't have missed a minute of it. Sleep when you get home. Already booked the next one: Vietnam and Cambodia.”
Helpful Report
Posted 1 year ago
We are so excited to host you in Vietnam and Cambodia Jeff!
Posted 1 year ago
Smita A
Verified Buyer
“4 stars, great , knowledgable , caring and wonderful tour guide. unnecessary tour of olive oil and carpet factories, would have appreciated more turkish and authenthic food.”
Helpful Report
Posted 1 year ago
Thank you for your feedback!
Posted 1 year ago
Nancy S
Verified Buyer
“Overall the tour was excellent, but the tour guide was beyond terrible. He mocked people on our tour and acted like a schoolteacher with unruly students, which was not the case. Please see my email for details”
Helpful Report
Posted 1 year ago
Hi nancy! Thanks so much for your feedback. Your email was passed to our tour operations team.
Posted 1 year ago
Walter K
Verified Buyer
“Smartours sent us emails to inform us that the company would arrange to have COVID rapid test lab techs on our boat the day before we were to have returned to the US. They failed to do this; the Smartours rep, Dusan, knew nothing about the email or about us getting tested; Dusan told the 25 Americans to just tell the airline reps at the AMS Airport that we had lost our test results and that they'd let us board the planes. We worried for the entire cruise that we'd not be able to get home. This caused unnecessary anxiety, stress and was uncalled for. It was difficult communicating with Smartours because they didn't accept emails and they were open only M-F from 8-5:00 EST. If you did call, you often had to wait for over an hour before speaking to an agent. In fact, this was the way I found out that after our initial cruise was canceled, I was told that they had booked only my wife on another date but they did not have space for me on the boat. Mind you, we had made reservations and paid for 2 people, not just one. I spoke to several Smartours people and not one could tell me why only my wife was assigned to a cruise by herself. Life is much too short to deal with such an inept, unprofessional, incompetent, thoughtless company that obviously does not care about its customers and which is not honest with its customers.”
Helpful Report
Posted 2 years ago
Walter, thank you for sharing your candid feedback, and we are so sorry that this trip of a lifetime turned out to be such a stressful experience. We have followed up with our guide and partners in destination regarding testing and the messaging provided to your group, and have improved our future departures with better documentation and testing information. As you can imagine, there have been changes to both our team and our internal processes as COVID has impacted what travel looks like moving forward, and we apologize for how this may have affected your experience with us from locating your reservation to your customer service experience. We did experience some issues with our emergency number which have now been addressed, and we have additionally added email support for our customers. We truly appreciate you taking the time to share your thoughts, and please know we take comments from our travelers very seriously as we rely on feedback like yours to help us plan our future tours and update our internal processes and procedures to ensure a wonderful travel experience. We hope that you will consider traveling with us again.
Posted 1 year ago
Anonymous
Verified Buyer
“SmarTours riverboat trip through the Netherlands during Tulip season was THE best! I’ve never been disappointed with the boats, guides, accommodations/meals, or destinations on SmarTours land or riverboat tours.”
smarTours 5 star review on 22nd April 2022 smarTours 5 star review on 22nd April 2022 smarTours 5 star review on 22nd April 2022 smarTours 5 star review on 22nd April 2022 smarTours 5 star review on 22nd April 2022 smarTours 5 star review on 22nd April 2022
Helpful Report
Posted 2 years ago
We love to hear this! Thank you for sharing your photos!
Posted 1 year ago
Anna
Verified Reviewer
“SmarTours takes care of transportations, tickets and many things. Everything is well organized”
Helpful Report
Posted 2 years ago
Thank you for your review!
Posted 1 year ago
Walter K
Unverified Reviewer
“A dream of a trip turned into a nightmare dealing with Smartours' horrendous customer service. Smartours emailed all US passengers that lab techs would be coming to the boat in Dordrecht to give us COVID rapid tests the day prior to our flights home. Smartours lied and no plans were made. Our Smartours guide was clueless about this and told us to tell airline personnel that we had lost our test results. He was very flippant and we worried about getting home for the entire duration of this nightmare trip. Other than this minor issue, the boat's crew, food, and walking tours were surprisingly better than expected...no thanks to Smartours.”
Helpful Report
Posted 2 years ago
Walter, thank you for sharing your candid feedback, and we are so sorry that this trip of a lifetime turned out to be such a stressful experience. We have followed up with our guide and partners in destination regarding testing and the messaging provided to your group, and have improved our future departures with better documentation and testing information. As you can imagine, there have been changes to both our team and our internal processes as COVID has impacted what travel looks like moving forward, and we apologize for how this may have affected your experience with us from locating your reservation to your customer service experience. We did experience some issues with our emergency number which have now been addressed, and we have additionally added email support for our customers. We truly appreciate you taking the time to share your thoughts, and please know we take comments from our travelers very seriously as we rely on feedback like yours to help us plan our future tours and update our internal processes and procedures to ensure a wonderful travel experience. We hope that you will consider traveling with us again.
Posted 1 year ago
P. R
Verified Reviewer
“SmarTours gives consistent good value and excellent performance for its tours. The tour guides are always local and extremely knowledgeable. On all the tours I've taken the participants come away very happy with the experience. I plan to continue traveling with SmarTours.”
Helpful Report
Posted 2 years ago
We are so happy to hear this! We look forward to hosting you again soon!
Posted 1 year ago
Anonymous
Verified Reviewer
“The tour guide makes all the difference. Mohammed made the difference.”
Helpful Report
Posted 2 years ago
Thank you so much! We're happy to hear Mohammed was a great tour guide!
Posted 1 year ago
Carol I
Verified Buyer
“Wonderful experience! The perfect trip to educate oneself on the culture and natural beauty of 6 countries.”
Helpful Report
Posted 2 years ago
Thank you for sharing Carol!
Posted 1 year ago
I.E.
Verified Reviewer
“Even though United Airline was late in arriving in South Africa, making us miss our connecting flight and leaving us at the airport, the staff took us to hotel and caught the next flight out! Everything was spectacular!”
smarTours 5 star review on 5th April 2022 smarTours 5 star review on 5th April 2022 smarTours 5 star review on 5th April 2022 smarTours 5 star review on 5th April 2022 smarTours 5 star review on 5th April 2022 smarTours 5 star review on 5th April 2022 smarTours 5 star review on 5th April 2022 smarTours 5 star review on 5th April 2022 smarTours 5 star review on 5th April 2022 smarTours 5 star review on 5th April 2022 smarTours 5 star review on 5th April 2022 smarTours 5 star review on 5th April 2022 smarTours 5 star review on 5th April 2022 smarTours 5 star review on 5th April 2022 smarTours 5 star review on 5th April 2022 smarTours 5 star review on 5th April 2022 smarTours 5 star review on 5th April 2022 smarTours 5 star review on 5th April 2022 smarTours 5 star review on 5th April 2022 smarTours 5 star review on 5th April 2022
Helpful Report
Posted 2 years ago
We love to hear this! Thank you for traveling with us!
Posted 1 year ago
Laurie S
Unverified Reviewer
“This was our third SmarTours adventure. They tend to detail at every turn. Competitive pricing, great hotels and transportation. Very knowledgeable Tour guides. Can’t wait for our next adventure.”
Helpful Report
Posted 2 years ago
We can't wait to host you again!
Posted 1 year ago
Dylan M
Verified Reviewer
“Incredible tour of Egypt. Our guide was so kind and knowledgeable and really made the experience unforgettable. I proposed to my girlfriend on day two of the tour in front of the pyramids and our guide helped make it a really special moment complete with photographer.”
smarTours 5 star review on 1st April 2022
Helpful Report
Posted 2 years ago
Dylan! Thanks SO much for sharing this incredible moment with smarTours! We wish you all the best on your new adventure!
Posted 1 year ago
Vicky C
Verified Reviewer
“Oh, Egypt, I have fallen in love with you! I I booked my first international tour with Smartours and just returned from the most amazing trip! Our Tour Director, Andrew was outstanding. His warm friendly demeanor, knowledge and sense of humor made for a great time. The tours were amazing, all but one hotel was very nice and the 3 day Alexandria extension was a must see!”
smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022 smarTours 5 star review on 1st April 2022
Helpful Report
Posted 2 years ago
We love these photos Vicky! Thanks so much for sharing them with us!
Posted 1 year ago
Anonymous
Unverified Reviewer
“Smart tours has very good tour guides who provide excellent support and services. This was a postponed trip due to Covid. I was worried about going to Portugal since it was on a list of countries to avoid. But we were very pleased with the care service and protocols that kept us all safe.”
Helpful Report
Posted 2 years ago
We are happy to hear this! Thank you!
Posted 1 year ago
Diana P
Unverified Reviewer
“From the start, having economy- plus airline seats, to 4&5 Star hotels, small group size, & delightful tour guide (not to mention the overall cost) My Smartours trip to Portugal met & exceeded all my expectations !”
smarTours 5 star review on 29th March 2022
Helpful Report
Posted 2 years ago
We love this photo Diana! Thanks for sharing!
Posted 1 year ago
LSDPDXs.
Unverified Reviewer
“Good value.”
smarTours 4 star review on 29th March 2022
Helpful Report
Posted 2 years ago
Thank you for sharing!
Posted 1 year ago
Anonymous
Unverified Reviewer
“Great tour at a very reasonable price. I highly recommend using them.”
Helpful Report
Posted 2 years ago
Thank you for your review!
Posted 1 year ago
Bridget C
Verified Buyer
“An amazing trip. We went to see the northern Lights and bathe in the Blue Lagoon. Both were beyond our expectations. The landscape in winter was spectacular. The guide, driver, hotel, and tours were wonderful. Highly recommend this trip.”
Helpful Report
Posted 2 years ago
William S
Verified Reviewer
“We had the best tour guide ever on the Jordan trip. (Louie) Very patient and well informed. He knew a lot about a lot of things. Although the weather was rather cold and rainy for a good part of the time, the trip was well worth it. Highly recommend it. The hotel accommodations were very good. The Crowne Plaza at the Dead Sea was phenomenal.”
Helpful Report
Posted 2 years ago
smarTours is rated 4.4 based on 1,658 reviews
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