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smarTours Reviews

4.4 Rating 1,658 Reviews
86 %
of reviewers recommend smarTours
Company Reviews Product Reviews
1,782
 Metrics Info
4.4
Based on 1,658 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
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About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 5 star review on 13th April 2024
Dana K
smarTours 5 star review on 13th April 2024
Dana K
smarTours 5 star review on 8th April 2024
Michael C
smarTours 5 star review on 7th April 2024
Margi G
smarTours 4 star review on 1st April 2024
Shontay
smarTours 5 star review on 16th March 2024
Krista M
smarTours 5 star review on 16th March 2024
Krista M
712
Anonymous
Anonymous  // 01/01/2019
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B.Finer
Unverified Reviewer
“I loved my winter trip to Iceland, and was amazed by how much of the country we were able to see in such a short time! All of our accommodations were fantastic, and every meal was a gourmet treat (including our stop at the renowned Icelandic SS Pylsur hotdog shop). Gudny was a wonderful guide, and made special arrangements for us to hang out with the Icelandic horses and tour an organic, hydroponic greenhouse.”
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Posted 2 years ago
Donna H
Unverified Reviewer
“Smartours made traveling so easy! They took care of everything!!! Great price! Great service! Everyone involved was so good to us. Wonderful food! We loved it!!”
smarTours 5 star review on 18th March 2022
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Posted 2 years ago
Anonymous
Verified Reviewer
“Excellent service Great price. The tour was more than what was promised. Tour guide made sure we had everything we needed from locating lost items to recommending restaurants. She knew where every restroom in Iceland was. Very important when traveling with elderly.”
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Posted 2 years ago
Anonymous
Verified Buyer
“We had a fabulous trip. Our tour guide was sensitive to our needs & went out of his way to take care of us. The monuments were incredible. We especially loved the 3-night cruise on the Nile. We would highly recommend this tour!”
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Posted 2 years ago
Anonymous
Verified Reviewer
“Good overall tour.”
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Posted 2 years ago
Walter H
Verified Buyer
“affordable, interesting tours, very good guides”
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Posted 2 years ago
Latrial H
Unverified Reviewer
“Price,great customer service, and the best tour guides.”
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Posted 2 years ago
Katherine J
Verified Buyer
“The NorthernLights tour was excellent. From the Tour guide to the driver who on the second to the last day had to drive us through blizzard conditions. See NorthernLights on the trip was the icing on the cake.”
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Posted 2 years ago
Jenny
Unverified Reviewer
“Travel with knowledgable guide .”
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Posted 2 years ago
Anonymous
Verified Buyer
“Thoroughly enjoyed the February women’s tour of Iceland. One is always taking a chance traveling in winter but we were blessed with some beautiful days, some blustery days, which were balanced by a rich itinerary and one day change-of-plan due to road closures. We were well supported by our guide and bus driver though there was minimal luggage support on the one trip out of Reykjavik.”
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Posted 2 years ago
Anonymous
Unverified Reviewer
“One thing I would have liked is to have more of the detailed itinerary in advance. Having that less than a week before traveling made it hard to know what to pack or if we wanted to make reservations at specific times for the meals that were not included.”
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Posted 2 years ago
Edith B
Verified Buyer
“Peru was amazing and the food was excellant. Enjoyed seeing the historical sights of the country and meeting the people.”
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Posted 2 years ago
Anonymous
Verified Reviewer
“Enchanting Peru is a trip of a lifetime. SmarTours didn’t disappoint. It was one of the best trips I’ve taken. SmarTours put together an outstanding itinerary and our guides were incredible. I highly recommend you do this trip.”
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Posted 2 years ago
Siobhan
Verified Reviewer
“Was able to see all the highlights and had great experiences!”
smarTours 5 star review on 5th February 2022 smarTours 5 star review on 5th February 2022 smarTours 5 star review on 5th February 2022
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Posted 2 years ago
Michael M
Unverified Reviewer
“Dubai and Abu Dhabi arranged by Smartours was an Excellent itinerary and really kept us enthused and busy every day! Mohammed was a fantastic guide and a book of knowledge. As always Smartours makes sure the safety of the guests is paramount. We were all PCR tested prior and during to assure everyone remained healthy and happy. The UAE is extremely cautious and very pro-active with covid. Masks are worn by everyone, everywhere and there are no exceptions. The hotels are top notch, tours are well planned and a photographer's dream. The Touring Coach is comfortable and your bags etc are always safe and secure. The one day we took to a cab to Ferrari World and spent the day riding the fastest roller coasters in the world ...WOW! Abu Dhabi and Dubai are truly amazing and modern with a metro that is so easy to navigate. World Expo was a once in a lifetime experience and well done! You will find this Trip has many " Largest, Best, First and Biggest's IN THE WORLD! " The cost of this trip is worth every penny! Emirates Airline also does a great job making sure your tripr over and back is memorable and comfortable. Do not hesitate on booking, you will have a great time !”
smarTours 5 star review on 29th January 2022 smarTours 5 star review on 29th January 2022 smarTours 5 star review on 29th January 2022 smarTours 5 star review on 29th January 2022 smarTours 5 star review on 29th January 2022 smarTours 5 star review on 29th January 2022 smarTours 5 star review on 29th January 2022 smarTours 5 star review on 29th January 2022 smarTours 5 star review on 29th January 2022 smarTours 5 star review on 29th January 2022 smarTours 5 star review on 29th January 2022 smarTours 5 star review on 29th January 2022
Helpful Report
Posted 2 years ago
Tessie R
Unverified Reviewer
“This trip I took to Dubai and Abu Dhabi arranged by Smartours was awesome. Granite it got canceled in 2020 due to the Covid. We thought it wasn’t gonna happen but it did and it was amazing. Our tour guide Mohammed Saleem.You have to request him. I’ve traveled many places but he’s the best tour guide ever. So knowledgeable ,so friendly ,so prompt and care about his clients. This trip with smart tours was well planned ,Covid safe everything lined up as it should have.The price was right, airfare to and from ,it included plenty of excursions, ground transportation ,beautiful hotels and good food . Beautiful Emirates, nice trip .”
smarTours 5 star review on 21st January 2022 smarTours 5 star review on 21st January 2022 smarTours 5 star review on 21st January 2022 smarTours 5 star review on 21st January 2022
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Posted 2 years ago
Hi Tessie! Oh my goodness we just LOVE these photos! Thanks so much for sharing. We hope to see you on another trip soon!
Posted 1 year ago
Ruth
Unverified Reviewer
“Great trips at affordable prices.”
smarTours 5 star review on 20th January 2022
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Posted 2 years ago
Joanne B
Verified Buyer
“The best part of this Iceland tour was our Guide Gudny. She was very helpful & encouraging. 5 stars for her, Icelandair & Marina Hotel staff.”
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Posted 2 years ago
Kliban K
Verified Reviewer
“Our guide in Egypt Henry Ayoub made the trip amazing.”
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Posted 2 years ago
Joyce
Verified Reviewer
“As a company doing business in the time of Covid-19 Smartours did very well. I traveled "Land Only" so not a typical trip. The tour to the UAE was modified two weeks prior to departure and required that I make hotel and ground transportation changes. My trip was Oct-Nov 2021 and I am still awaiting a refund for tours that were cancelled by Smartours. My family and I learned that we do not enjoy traveling with a group. They were late every day and did not comply with mask wearing on the bus.”
Helpful Report
Posted 2 years ago
smarTours is rated 4.4 based on 1,658 reviews
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