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smarTours Reviews

4.4 Rating 1,658 Reviews

86 %

of reviewers recommend smarTours

Company Reviews

Product Reviews

4.4

Based on 1,658 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 5 star review on 13th April 2024

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smarTours 5 star review on 16th March 2024

smarTours 5 star review on 16th March 2024

712

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cruise. Arrived late to second port of the day, putting us in Mykonos and Santorininat dark! Why couldn’t itinerary get us to those islands in the morning and hit the lesser islands later in day so we could decide whether to go in yet another tour or relax on board. Food choices were poor. Granville was great. Yani was full of information. I had a hard time understanding him, even though he was careful to speak slowly. Like the cruise, land portion crammed in too much. I feel I choose the wrong tour.”

Posted 5 years ago

“Places we visited were excellent. Hotels were good. Guide was knowledgeable. However problems arose since there was no requirement to change seats on bus. It created a lot of friction between tour participants that wasn't necessary. Tour guide only requested it but it didn't happen. We had a large group of related people or friends, over 20 and they would not change seats. Tour manager did little about it. Suggest Smartours does what Gate1 does which is have a list everyday where bus seating is rotated and you eliminate this problem. A little more work for tour manager but a lot more pleasant for tour participants. Also lunch stop restaurants were not very good. Also way too much time allocated to shopping during the bus rides, which was a waste of time. We didn't travel thousands of miles to go to prearranged shopping. There was a lot of free time which was available to do shopping so during tour portion was not appropriate. Our rating is really between Acceptable and Good. We have used Smartours in the past a few times and our now wondering whether we shall use it in the future due to this experience.”

Posted 5 years ago

“Horrible job with respect to assisting with flight seat options both going to and coming back from Israel Horrible job with handling bus seating arrangements and controlling the large group of people from India who were extremely rude and inconsiderate of fellow travelers on the bus.”

Posted 5 years ago

“Trip was too hectic. It would have been better to see less but stay in one place more. Ship was old and not prepared to house and feed so many people.”

Posted 5 years ago

“Needed a better tour guide who was professional and interested in the group more than himself.”

Posted 5 years ago

“Some of the main factors were good (hotel, food, guides, buses) but there is much room for improvement. Not enough information about traveling in China (see the OAT tours guide book). I booked my own flights, did land only. The poor souls who were on the Smartours flights had a return flight from hell form Shanghai back to Beijing, then SF while I flew direct Shanghai to SF. Did not get to know most names. A name lanyard used at many meetings would have been helpful at least for the first few days. Too many stops to sell you stuff. Skip the Jade factory and spend the time going up some of buildings in Shanghai and the Shanghai Club or gong on a subway in either city. The rickshaw is not a rickshaw. It is a pedal/rickshaw. Be honest and identify it correctly in the activity description. This is a difficult trip with a lot of walking. Handicap people should be discouraged or you should do one trip a year that caters to handicap people.”

Posted 5 years ago

“who ever booked the airline reservations for the return flight should be fired, we had only one hour between the arrival of our flight from Dubrovnik on air croatia and the departure of our American flight from Frankfort to philadelphia, when we landed in frank ford, we were told one hour is never enough to make a connection in the Frankfort airport, the airline people put us on a lufthansa flight which left serval hour later so naturally we all missed our flight from Philadelphia to chicago, of course we know smart tours was not responsible for that flight, but smart tours was totally incompetent in serving up an itinerary to allow only one hour between flights in frankfort. a terrible ending for a nice trip”

Posted 5 years ago

“who ever booked the airline reservations for the return flight should be fired, we had only one hour between the arrival of our flight from Dubrovnik on air croatia and the departure of our American flight from Frankfort to philadelphia, when we landed in frank ford, we were told one hour is never enough to make a connection in the Frankfort airport, the airline people put us on a lufthansa flight which left serval hour later so naturally we all missed our flight from Philadelphia to chicago, of course we know smart tours was not responsible for that flight, but smart tours was totally incompetent in serving up an itinerary to allow only one hour between flights in frankfort. a terrible ending for a nice trip”

Posted 5 years ago

“Enjoyed the trip overall but there are a couple of comments or observations: there were three consecutive early mornings (we’re talking up at 1:45 am, 4:45 am and 5:30 am) that seemed unnecessary if the day and flights or overall schedule were planned better. Tour guide was very knowledgeable but so much info is provided that it’s ultimately lost. I would love to have Dina Talaat’s narrative (perhaps along with other guides’) compiled into a file on smartours website that I could have printed before or after the trip for my own use. I started out taking notes but just gave up after a short time as there was too much. World spree (another similar tour provider) provides a bibliography list of reading suggestions for clients to become more educated on their trip location. Neither Dina nor Mohamed had the tour group introduce themselves & give a home town or other info to the group which is unfortunate since you’re going to spend time close together in a bus.”

Posted 5 years ago

“Too many people but excellent guide Coimbria hotel poor”

Posted 5 years ago

“I am giving the experience three stars because i know that I could not have functioned in India myself, and I got to see some great things in comfort--but my gut feels like two stars. This was my first trip with SmarTours, after being referred by my fiance and his parents. I may give SmarTours another chance with a different location, but will need to see. I cannot recommend this trip to others. The guide, Ravi, was very knowledgeable. The first issue was that Ravi deviated far from the itinerary- and would not keep us update, which created complete dependence on him. Certain activities were added and subtracted. We did not have the chance to do three of the optional tours that had been listed. Every time we brought up a deviation from the itinerary he said "SmarTours isn't updated". He worked very hard to gain our trust, and did so successfully. He then used that trust to become and instrumental part of us getting ripped off by vendors. In the 6 days (basically three of which were travel), we went to 4 different Artisan exhibitions. I have no problem with this in theory, and I did not buy- but we spent hours at each. I then spoke to Ravi about trying to find affordable locations to purchase lesser quality souvenirs since i could not afford to buy from the expensive artisans, he promised "for you, I'll take you to the best place". But each shop I'd stop near, he'd say, "no, this isn't a good deal, wait for Jaipur". And of course, I trusted him and waited, and in Jaipur it was the same story. When I confronted him about it all being more expensive, he said "yes, but the quality is better- I promise you won't find a better deal around". I bought there, and the next morning I found identical scarves with identical tags for less than half the price at a shop in the hotel. so at that point we knew he was intentionally misleading us. Another couple on the trip wanted to take a rickshaw ride in Jaipur, as they had done alone in Delhi. Ravi offered to arrange a deal for them and spoke to the driver- he said "700 Rupees, best deal there is". When the other members said they paid 100 in Delhi and argued, suddenly the driver came down to 100. There is a big difference between 100 and 700. So by the end of the trip, all of us left India feeling that our own guide ripped us off. Ravi also treated his assistant, Sanjay, with utter disrespect. I tipped Sanjay heavily, but I doubt he will be allowed to keep it.”

Posted 5 years ago

Thank you for taking the time to send us feedback regarding your most recent trip to India. We appreciate the comments, both positive and negative, as they help us understand how travelers experience our trips. We also use the feedback to improve our tours. In this case, we have contacted our destination partner to discuss the itinerary deviations and specific comments regarding Ravi. We plan our itineraries very carefully and our intention is that our clients experience the tour that was advertised at the time of booking. Of course, things can happen that are out of our control and we put our trust in our Tour Guides to deviate from the itinerary but only when necessary. In regard to the shopping stops, we are looking to reduce the amount of stops per tour and we recently launched a new India tour that does so. Thanks again for your comments. We're confident we can deliver a better experience to you and we hope that you decide to book another destination with us in the future.

Posted 5 years ago

“I travel with SmarTours to Croatia from 10/03 to 10/16. Here is my feedback: 1. I like the itinerary very much. It covers all the wonderful sites in the area 2. Except in Zargrab and Dubrovnik, I DO NOT like the hotels we stayed anywhere else. I remember I saw a spider in bed at one hotel. At another, there was a flood in the bathroom floor every time we took a shower. It turned out that the bathtub door wasn't sealed. 3. Rok is a very good tour director. But his mannerism is a little rough on the edges. r”

Posted 5 years ago

“I travel with SmarTours to Croatia from 10/03 to 10/16. Here is my feedback: 1. I like the itinerary very much. It covers all the wonderful sites in the area 2. Except in Zargrab and Dubrovnik, I DO NOT like the hotels we stayed anywhere else. I remember I saw a spider in bed at one hotel. At another, there was a flood in the bathroom floor every time we took a shower. It turned out that the bathtub door wasn't sealed. 3. Rok is a very good tour director. But his mannerism is a little rough on the edges. r”

Posted 5 years ago

“Both my wife and I totally enjoyed your trip to Africa although we did enjoy our trip to China a lot better because of the information we received first and the follow through of the information at the other end. There were two excursions I was looking forward to doing and I understand the disclosure that they're not guaranteed but on one of them we were told it's not the season for doing that. Also, when we stayed at one of the hotel Reserves they took us on a cat reserved where you would see lots of wild cats and it was extremely interesting. We found out afterwards there was a fee for this not before and if I recall I don't recall seeing a fee in your description. My wife and I can understand that on some of the days there were length Lee bus rides and to be prepared but it was not professional to let the customer, us, know that in the final documents. That would have been best to know when signing up for the trip. My life's dream was to go to Victoria Falls I am an adventure type of person. We have travel agents from over the years and we really like your services, but our other travel agents would have pointed out that this is not the best time of year to go see Victoria Falls, which was an expensive side Excursion trip of yours and not discluding that it was beautiful. It was extremely disappointing to me and I have all intentions of returning to Africa just to see Victoria Falls as 90% of the falls were dry. It was pointed out by the tour guides that this is not the time of the year to see Victoria Falls. Both my wife and I would have still gone on the trip but would have chosen a different season to do that. And that is where we depend on our travel agents to let us know that as the other two would have. A suggestion for your future long-distance travels and we do respect that some places are far away and our length Ali plane rides, but in the future you should provide supersonic transport making the trip only 2 to 3 hours, that would have been nice. Only kidding. Thank You for Your services and there is no doubt that we would not use you again. Martin Berger”

Posted 5 years ago

“There are many tour companies out there and Smartours is as good as most. Smartours tends to be a better value.”

Posted 5 years ago

“recently returned from trip to spain--w/smart tours Size of group 41 people was too large for 1 tour guide--David-- did his best but was over-whelmed to keep the group intact-- Other noticeable omission was an extremely short stay in Madrid--beginning the tour--didn't feel group had time to get a good over-view of the country's capitol city-- Rooms over-all were good with the exception of Hotel in Barcelona--Very small and crowded Previous 3 trips with Smart Tours were good--this tour of spain was average at best”

Posted 5 years ago

“recently returned from trip to spain--w/smart tours Size of group 41 people was too large for 1 tour guide--David-- did his best but was over-whelmed to keep the group intact-- Other noticeable omission was an extremely short stay in Madrid--beginning the tour--didn't feel group had time to get a good over-view of the country's capitol city-- Rooms over-all were good with the exception of Hotel in Barcelona--Very small and crowded Previous 3 trips with Smart Tours were good--this tour of spain was average at best”

Posted 5 years ago

“recently returned from trip to spain--w/smart tours Size of group 41 people was too large for 1 tour guide--David-- did his best but was over-whelmed to keep the group intact-- Other noticeable omission was an extremely short stay in Madrid--beginning the tour--didn't feel group had time to get a good over-view of the country's capitol city-- Rooms over-all were good with the exception of Hotel in Barcelona--Very small and crowded Previous 3 trips with Smart Tours were good--this tour of spain was average at best”

Posted 5 years ago

“The tour was good. Changes to the itinerary caused time lost. Lost too much time traveling by plane instead of enjoying the areas. Had problems with the Visa groups recommended by STours. The guide needs to show maps if countries visited to have an idea where we were going.”

Posted 5 years ago

“It is ok I wish we can fly fr d city we came from. Having connecting flight at jfk is hard.”

Posted 5 years ago

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smarTours is rated 4.4 based on 1,658 reviews