smarTours Reviews

4.4 Rating 1,657 Reviews
86 %
of reviewers recommend smarTours
4.4
Based on 1,657 reviews
Customer Service
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3.7 out of 5
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About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 5 star review on 18th January 2023
Cynthia R
smarTours 4 star review on 2nd January 2023
Rekha S
smarTours 5 star review on 28th December 2022
Jasmin N
smarTours 4 star review on 3rd December 2022
Jake M
smarTours 5 star review on 24th October 2022
Michael Z
smarTours 5 star review on 24th October 2022
Michael Z
smarTours 5 star review on 24th October 2022
Michael Z
355
Anonymous
Anonymous  // 01/01/2019
The trip to Costa Rica was wonderful, the country is beautiful, the in country activities provided by SmarTour beat my expectations, the optional extra were worth the extra money and it was a totally delightful trip. Our tour director, Cesar Florez, was very knowledgeable and did a great job of getting the whole tour group on board for the activities. We could not have had been a better tour director. The bus driver, Jesu, was also very helpful and pleasant. He always had a smile and a helping hand for us when needed.
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Posted 4 years ago
Hello Ann, Thank you for taking the time to share your experience. We're glad that the activities exceeded your expectations and that you had a wonderful tour director and bus driver! We hope you'll travel with us again in the future! The smarTours Team
Posted 2 years ago
informative and interesting with many excellent cultural experiences
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Posted 4 years ago
Hello Virginia, Thank you for sharing feedback about your tour experience! We're happy you found the tour informative and interesting! We hope you'll join us on another tour soon! Thank you, The smarTours Team
Posted 2 years ago
This was my first time on a organized group tour and I was a bit apprehensive. This tour turned out to be one of my favorite travel experiences. Our guide, Iyad, was a wealth of knowledge, the accommodations were good, the other travelers were wonderful to be around, and the touring was fabulous!
smarTours 5 star review on 18th March 2020
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Posted 4 years ago
Hello Rachel, Thank you for your kind comments. We're happy this was one of your favorite travel experiences and that you had such a lovely time with your tour director and fellow travelers! We hope to see you again soon! Thank you, The smarTours Team
Posted 2 years ago
Arizona was one of the BEST tour guides that I have experienced ( and I travel extensively). The bus driver and the bus attendant were skilled, terrific and attentive, The bus was clean and virus precautions were in place. The tour was very comprehensive, informative and fun. However, I thought the hotels (Fez in particular) were not the best and the food selection was limited throughout the tour.
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Posted 4 years ago
Hello Anne, Thank you for sharing your experience with us. We'll be sure to take a closer look at the hotels and food offerings as we plan our future departures to Morocco. We're glad you had such a great experience with Arizona and with your bus driver and we hope you'll travel with us again in the future! The smarTours Team
Posted 2 years ago
One of my favorite trips ever. Very well organized and run. I loved our tour guide Helga. I listened to her every word. The hotel was wonderful. Friendly and comfortable. But most of all I loved the Icelanders themselves. And of course the amazing beauty of the island.
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Posted 4 years ago
Hello Margaret, Thank you for your kind comments. We're glad that this is one of your favorite trips and that you had such a great time! We hope you'll join us again soon! The smarTours Team
Posted 2 years ago
I've never been disappointed in any of the tours I've taken with smarTours and my trip to Thailand was the 5th tour.
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Posted 4 years ago
Hello Karen, Thank you for your kind words. We're happy to hear you have enjoyed your travels with us and we hope to see you again soon! The smarTours Team
Posted 2 years ago
Ron Mac Gregor was an outstanding tour guide.
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Posted 4 years ago
We agree that Ron is a great tour director! We hope you'll join us again on another tour and meet another one of our amazing tour directors soon! The smarTours Team
Posted 2 years ago
All good. The only suggestion I have is to let people know there are some hikes on uneven surfaces so they might want to bring hiking sticks. Also some the surfaces were wet and slippery so to make sure they have non skid shoes.
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Posted 4 years ago
Hello Judith, Thank you for your recommendations. As we look to update our tour documents, we'll be sure to keep your comments in mind. We're glad that overall you had a lovely trip and hope to see you again soon! Thank you, The smarTours Team
Posted 2 years ago
Firstly, Ivad, our guide was amazing. He made some small itinerary changes that gave us more time in the highlight stops (like little Petra). He was informative and professional. Things that I think could improve: hotels were fine, but locations were out of the way. It also would have helped if your office noted which hotels were "dry" . Beyond that I would gladly recommend this tour.
smarTours 5 star review on 17th March 2020
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Posted 4 years ago
Hello Angelina, Thank you for your suggestions and feedback. We'll take your comments into consideration as we look to planning future departures! We're glad you had a great experience with Ivad as your tour director and hope to see you again on another tour! The smarTours Team
Posted 2 years ago
Jermey was amazing information past present SAfrica. 1st days very rushed need to change. Too short time gardens need at least half full day winery town. Skip tasting unless joining with picnic lunch. The apartheid museum need a guide full day not good. Lion walk amazing would have enjoyed horse back riding. Hotels were beautiful. Didn’t enjoy village Zulu with natives too long And game reserve replace both Overall amazing can fix poor and add to good easily Amazing trip. Country ride beautiful as well as lodge. The real South Africa.
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Posted 4 years ago
Hello Marilyn, Thank you for your feedback. We'll keep your comments in mind as we look to plan future departures to South Africa. We're thrilled you enjoyed your trip with Jeremy as your tour director and hope you'll join us for another once-in-a-lifetime adventure soon! The smarTours Team
Posted 2 years ago
The Hurtigruten part of the tour was fabulous! Also, everything was well coordinated and the Buenos Aires Hotel was excellent. Good location.
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Posted 4 years ago
Hello, We're so happy you enjoyed your trip to Antarctica and that the hotel in Buenos Aires was excellent. We hope you'll travel with us again soon! The smarTours Team
Posted 2 years ago
Our guide, Ahmed was great. The many sights, pyramids, Valley of the King & Queens, camel rides in the Giza Plateau, the balloon ride, museums & archeological sites were wonderful. There were negatives too. It would have been better to pay a fee upfront then have all the tipping. Our coptic church guide was very nice but not as well versed as he could have been, perhaps a Christian or Jewish guide would have been better. The wifi situation was less than ideal with free wifi only in lobby of the Movenpik and spotty wifi on the Nile. The breakfasts were great, but the other meals except the restaurant after the papyrus store visit were not. That restaurant was great, but too much food. The Marriott breakfast was outstanding, but the dinners were not ideal. The recommended Asia restaurant in Luxor was excellent.
smarTours 5 star review on 16th March 2020
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Posted 4 years ago
Hello Nancy, Thank you for your thorough feedback! This feedback helps us improve our tours for all of our guests. We'll be sure to keep your comments about Egypt's tipping culture, meals, and wifi in mind as we plan our future departures to Egypt. We're glad that Ahmed was a great tour director and that you had a wonderful time. We hope you'll join us on another adventure in the future! The smarTours Team
Posted 2 years ago
It was great and enjoyable. Loved the scenery, and the tour director, Victor Leiton, was knowledgeable on all the different aspects of the tour operation.
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Posted 4 years ago
Hello Emmanuel, We're so glad you enjoyed your trip with Victor! We hope you'll join us on another trip soon! The smarTours Team
Posted 2 years ago
This was our sixth SmarTours experience and one of the best. Even though much of the time was on a cruise ship with others who were not part of a tour group, our tour leader went above and beyond to keep us informed and to make the trip as enjoyable as possible. It is hard to overstate the comfort and convenience of having someone else be responsible for making reservations, travel connections and local arrangements in a country whose language we don't speak.
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Posted 4 years ago
Hello Gary, Thank you for your kind words and for traveling with us! We're so happy to hear that you've had such a lovely experience and that your tour director made your trip so comfortable. We hope you'll travel with us again soon! The smarTours Team
Posted 2 years ago
We had an amazing trip. I give Ketsara a 20 based on a scale of 0-10. Yes way above a 10. She was an amazing tour guide and cared about each and everyone on our tour.
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Posted 4 years ago
Hello Gayle, We agree that Ketsara is an incredible tour director! Thank you so much for your kind words - we truly appreciate your feedback! We hope to see you on another trip soon. The smarTours Team
Posted 2 years ago
We had a wonderful trip. This was our 4th trip with Smartours and each has been fantastic. As with other Smartours'tour guide, Ketsara took excellent care of our group. The carona virus cut the size of our group to 11 very compatible people. The itinerary and accomadations were all 4 or 5 star. Comparing other companies pricing to Smartours, we did and saw the same places and did the same activities at a great price.
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Posted 4 years ago
Hello David, Thank you for your kind words and we're happy to hear both your Thailand tour and previous trips with us have been so enjoyable. We hope to see you again soon! The smarTours Team
Posted 2 years ago
My trip to Antarctica was life changing! What an incredible expedition. The whole experience is amazing.
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Posted 4 years ago
Hello Ruth, We're delighted to hear you had such a great experience on your Antarctica trip! We hope you'll join us on another bucket list journey soon! The smarTours Team
Posted 2 years ago
Our first tour with Smartours, but certainly not our last. It was organized, well run and you got a lot for your money. Our guide Victor was exceptional. He was knowledgeable, well versed and very much a peoples person. He added to what made this a very memorable, fun trip.
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Posted 4 years ago
Hello Patricia, We're so happy to hear that Victor was a great tour director and that you had a lovely experience. We look forward to seeing you again in the future! The smarTours Team
Posted 2 years ago
The safaris were very well organized and our tour guide was awesome!
smarTours 5 star review on 14th March 2020
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Posted 4 years ago
Hello Irene, Thank you for your kind words! We're glad to hear you enjoyed the safaris and that your tour director was so wonderful. We hope to see you again soon! The smarTours Team
Posted 2 years ago
Excellent itinerary and tour leader. The Hurtigruten ship and staff were great for this type of adventure. Very, very pleased.
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Posted 4 years ago
Hello Harry, We're so happy to hear you enjoyed your Antarctica expedition. We hope you'll travel with us again soon! The smarTours Team
Posted 2 years ago
smarTours is rated 4.4 based on 1,657 reviews