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smarTours Reviews

4.4 Rating 1,658 Reviews
86 %
of reviewers recommend smarTours
Company Reviews Product Reviews
1,785
 Metrics Info
4.4
Based on 1,658 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
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About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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David
Verified Buyer
“The tour guide for Thailand had difficulty with her English. In Bali our checkout time was 1 PM but our flight wasn't until 10 PM. Australia was rainy and cold so the trip to the beach was a waste of time. London didn't accept AMEX or American money. Air Asia is the worst airlines I've ever been on. Had a stomach virus for the whole time in Indonesia and no medicine for diarrhea. Lots of walking and stair climbing in Indonesia. Despite all of the above, we had a good time, traveling around the world. This was my third trip with Smartour. The accommodations were excellent.”
Helpful Report
Posted 4 years ago
Joanie
Verified Buyer
“Thoroughly enjoyed the Baltic trip with SmarTours. We had a very congenial group and our guide, Stephan, was extremely pleasant and knowledgeable. Hotels were good and cities were very interesting. Lots of walking so be prepared.”
Helpful Report
Posted 4 years ago
Alanda D
Verified Buyer
“Very organized with our daily activities. Excellent tour guide until our last 3 days in Victoria Falls. Wish we had the same tour guide in VC but overall it was great”
smarTours 4 star review on 17th September 2019
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Posted 4 years ago
Kathi
Verified Buyer
“Parts of the tour were good, others not so much.”
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Posted 4 years ago
Barbara
Verified Buyer
“The tour was great along with the people on it. Oliviero was good. Optional to Cefalù good. Trip to the olive farm was awesome from top to bottom. Mount Etna good. Hotels were good and nice and clean Tour guide in Catania less than average couldn’t understand him.”
smarTours 4 star review on 17th September 2019
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Posted 4 years ago
Jessie
Verified Buyer
“Everything was great except getting pumped off a flight from finnair. Tour director was great he stayed with us.”
Helpful Report
Posted 4 years ago
Carol
Verified Buyer
“I loved my trip to Greece; however it was toooooo fast paced for me. The cruise ship and food were adequate. The island were beautiful but I felt way too rushed. The guides we had were awesome‼️ The bus drivers were skilled and got us around safely. Would have loved an additional night in Olympia. The hotel was amazing and I longed to stay another night to enjoy the resort.”
Helpful Report
Posted 4 years ago
David
Verified Buyer
“Good. This is our third tour with Smart, and it was good, but not exceptional. Lacking in some but not major organization and communication. Suggest one additional day in Moscow.”
smarTours 4 star review on 26th August 2019
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Posted 4 years ago
Mary
Verified Buyer
“I enjoyed the visit to cuba and the educational experiences that were offered. our guide from smart tours was often unkind in her comments to some of the travelers, offered frequent unrequested personal and political opinion and spoke "over" the cuban guide. The guide from cuba was interested in assuring us safe travels and an enjoyable experience. my initial experience with the new york office was also problematic. it took several attempts to complete registration, was difficult to complete payment on line to be eligible for discount pricing, personnel was not always helpful. doubt that i travel with smart tours again”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“The tour itinerary of Japan was excellent and we saw a lot of the most important sights on our buck list. The exception was the last day which was spent sitting in the airport, when we could have been touring more. The tour guide was not as helpful as others we have had before, and didn't seem to be aware of the options available.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Very well organized Unbelievable tour guide Tour included to top places in order to get a good feel for the city Accommodations were perfect Highly recommend”
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Posted 4 years ago
Amy
Verified Buyer
“Great tour. Loved the small group size. Hotels were very nice and food was great. Feel like we saw all of the highlights of Iceland. Would’ve liked more free time and be able to fly out of other USA airports. I’ll just have to go back!”
Helpful Report
Posted 4 years ago
Constance
Verified Buyer
“I thought the tour leader was well informed, coutreous and went out of her way to acommodate all participants of the tour. All hotels were acceptable but 2 especially the lovely hotel in Vienna, Austria out of the way. This was compounded by the metro construction. I personally would like to spend 3 days in each city.”
Helpful Report
Posted 4 years ago
Sherianne
Verified Buyer
“It was educational and a lot of fun. Really enjoyed the entire experience. Blue Lagoon was beyond words. Husband would still be in the water, but we had to fly home.”
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Posted 4 years ago
Troy
Verified Buyer
“Paula was a GREAT Tour guide for my trip to Portugal back at the end of May and first week of June. Always provided extra info about the specific place we visited whether what/where to eat or little know facts about the town or region.”
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Posted 4 years ago
Anonymous
Verified Buyer
“The tour was very busy and we saw a lot. There were quite a few dinners included which we liked. Our tour guide was ok but he did not post our itinerary in the hotels, nor did he see to it that we all knew what was going on. Sometimes we couldn't hear him in the bus. That was a little frustrating. But overall, the tour was "a lot of bang for the buck".”
smarTours 4 star review on 20th August 2019
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Posted 4 years ago
Madhavi
Verified Buyer
“We had a good experience with the SmartTours. Good hotels, food and sight seeing. However , time provided was not adequate”
smarTours 4 star review on 20th August 2019 smarTours 4 star review on 20th August 2019 smarTours 4 star review on 20th August 2019
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Posted 4 years ago
Anonymous
Verified Buyer
“Spain in June 2019. Good choices of sites, well planned. Hotels for the most part offered excellent services. Very knowledgeable tour guide (David) and willing to go out of his way help participants plan their free time. Thank you!”
Helpful Report
Posted 4 years ago
Janet
Verified Buyer
“Tour manager was very knowledgeable and kind. Local guides were good also. Hotels-most were nice one under construction. Dinners that were included were acceptable except for one, no choice told we were having duck, had to complain about that and was given chicken. Nice that flight was included but to go to Helsinki was out of the way. Finding guides at airport was a problem not told what gate to meet at. We found bus before we found guide.”
Helpful Report
Posted 4 years ago
Maria C
Verified Buyer
“The tour and the tour guide in Russia was exceptional. What I was not so happy with is that the flights to Russia was cancelled and we were told not to go to the airport via voice mail and email. Some of the people who did not get the notices went to the airport and was able to get a flight via Swiss Air. Others lost a day waiting for the next day flights, When we got to the airport there was noone to greet us. We took a taxi to the hotel and the guide told us that she cannot reimburse us for the taxi cost even though we had a receipt but that we had to get it back from Smartours and you told us that you would not reimburse that and we would have to file a claim with the insurance company. What a SCAM!!!”
Helpful Report
Posted 4 years ago
smarTours is rated 4.4 based on 1,658 reviews
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