Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

smarTours Reviews

4.4 Rating 1,658 Reviews

86 %

of reviewers recommend smarTours

Company Reviews

Product Reviews

4.4

Based on 1,658 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

Write Your review

Tell us how smarTours made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

smarTours 5 star review on 13th April 2024

smarTours 5 star review on 13th April 2024

smarTours 5 star review on 8th April 2024

smarTours 5 star review on 7th April 2024

smarTours 4 star review on 1st April 2024

smarTours 5 star review on 16th March 2024

smarTours 5 star review on 16th March 2024

712

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredible tour of Egypt. Our guide was so kind and knowledgeable and really made the experience unforgettable. I proposed to my girlfriend on day two of the tour in front of the pyramids and our guide helped make it a really special moment complete with photographer.”

smarTours 5 star review on 1st April 2022

Helpful Report

Posted 2 years ago

Dylan! Thanks SO much for sharing this incredible moment with smarTours! We wish you all the best on your new adventure!

Posted 1 year ago

“Costa Rica Nightmare I'll be surprised if they post this but here it goes. Don't book Smartours Costa Rica tour. They don't use regular buses. Large mini vans. The bus has no bathroom, packed in like sardines, no electrical outlets, no water ever offered, no wifi and luggage piled up the back on the seats so people have to use the fold out ones going up and down the middle of the mini bus. Luggage in the back actually came crashing down on the people in the back. Huge heavy bags. I've done two other tours in Costa Rica with other companies and none of this happened. Hotels with no air, hot water, or tv's. Yes we were in lodges in the jungle but other hotels in these areas had all of the above. Even had bare wires in one of the bathrooms on top of the shower head to heat the water. One hotel had no bar or restaurant. Had to take a taxi to get food. They advertise first class hotels and lodges. This must be a joke. There were 18 of us on this tour. 5 people were injured in one way or another from horrible travel conditions. Three needed immediate medical attention when they got home. Will never use Smartours again. We have in the past but I wouldn't take the chance of being tortured while on vacation ever again. We were so glad to get home.”

Posted 3 weeks ago

“It would have been a fabulous trip if we had a tour guide who wanted to be there and acted like he liked us/”

Posted 4 months ago

“Heart of france smartours review Up beat, friendly Annie, our guide, was exceptional. She even made revisions to the tour to accomodate the needs of each and every traveler. She planned games and even taught us songs (even sang to us with her remarkable operatic voice) on the long drives between cities. The problem was with the tour company. Lower end hotels rarely close to city centers made it almost impossible to go out for dinners or explore city sites. The hotels rooms were musty and not the cleanest. One of our rooms had a very dirty toilet. We asked to have it cleaned but they never did so. We tried to clean it ourselves, but the poop was so caked on it did little good. We’ve traveled with smartours many times in the past and we’re pleased with their better than average hotels. Unfortunately this was not the case this time The dinners provided were inedible by most guests. The sausage for dinner # 1 was even almost raw for some. If you dont care for duck you were out of luck. It didn’t improve as time went on. I wouldn’t advise anyone to use smartours We were so disappointed”

Posted 6 months ago

“We have been the customer of Smartours for many years with last trip was Amazing Thailand in April 2023. We enjoyed every trip we took with SmarTours especially the last trip of Amazing Thailand. The tour guides were so friendly and help to assist us to book a hotel to stay one more day when we found out that our flight was one day later than the final tour day.”

Posted 6 months ago

Thank you for your wonderful review!

Posted 6 months ago

“This company is not to be trusted. I do not recommend it. Since 2021 I have been waiting for the return of money owed to me for a cancellation they made, not me.”

Posted 7 months ago

“I hate my tour to South Africa, big group with lots of handicapped people. I don’t have any problem but it really slow people who has no walking problems, they should have 2 groups one for people with problems walking and another one for people who can walk fast.”

Posted 10 months ago

Hi Laura! Thank you for your feedback. We have a range of tours with everything from leisurely activity and pacing levels like our cruises, to more advanced where you can expect to be hiking and constantly on the move. You can see what each tour is categorized as in the "what to expect" section of each tour before booking. We do happily welcome individuals that are both able bodied and need some assistance provided they can manage on their own or with the help of their travel partner. We believe everyone should have access to amazing destinations! Thank you for traveling with us and we hope you have wonderful adventures ahead!

Posted 10 months ago

“Just returned one week ago from SmarTours Best of Italy with Sorrento and the Amalfi Coast. This was our seventh tour with SmarTours and honestly one of the worst tours we have taken. In the previous six Tours with them we have had excellent tour guides with us. Our tour guide in Italy was Ida Ceruti. Ida spoke very poor English and communicated with our group very little. There was no group meeting on arrival at our first hotel. After the first couple of days Ida stopped posting a sheet listing the days activities. Our return flight from Naples was cancelled due to a nationwide strike by luggage handlers. The strike was well publicized by the union and neither SmarTours nor their Italy subcontractor Michelangelo Tours was aware of the situation and took no action. Ida asked us to call SmarTours emergency number in the U S. Turns out the emergency number in the US is only a message center and just passes information to SmarTours when the office is open. We spent 7 hours at the Naples airport waiting for resolution. We have a trip with SmarTours scheduled for September and are thinking about cancelling. We are no longer happy SmarTours customers.”

Posted 10 months ago

“Nicholas Patti was an amazing guide. He is Argentinian and was incredibly helpful in Buenos Aires, as well as on the cruise. The tour was first-rate: ship, food, environment. A bit of a physical workout; whether walking a few kilometers up a 40% incline to see penguin rookery, snow-shoeing around an island to see seals, or even getting in and out of a kayak without help. This trip is not for people with mobility issues. Hurtigruten provides a waterproof jacket and rubber boots; they are a first-class operation. The scenery is amazing. Drake Passage is quite the force of Nature. Even as a seasoned traveler I was overwhelmed by the landscape and fauna. A MUST-DO trip.”

smarTours 5 star review on 18th January 2023

Posted 1 year ago

Wow! What a superb review Cynthia. Thanks for sharing!

Posted 1 year ago

“Overall the trip and the sightseeing was very good but I had several issues, first was that being allergenic for onion and garlic I wasn’t taken care. Our director slacked in this as is he was very busy with 3 people in the group. At one place I didn’t have anything to eat. On the end of tour meal as well , I only had salad where as they all had fancy meals. He didn’t once come and ask me throughout the trip if I was ok. Secondly as I said he was only looking out for 3 people on the trip, whenever they had an excursion, he would shorten our time so see what is on our itinerary, like we didn’t get the to experience the diamond journey and our time at the V and A was shortened because they were getting late for their excursion. We asked if we can just stay there, he said no we all have to go back to the hotel and get a Uber to come back. So unnecessary. The second time when we visited the Kirstenborsch gardens, he gave us just 15 mins. We were interested to see all the plants, again they were rushing for an excursion and we had to suffer. So some of the things which made our experience not so great.”

smarTours 4 star review on 2nd January 2023

Posted 1 year ago

Thank you for your feedback Rekha. We will pass your comments along regarding the issues you encountered to our tour team. Thank you for joining us.

Posted 1 year ago

“Once in a lifetime opportunity to visit and enjoy the African game reserves and the many other attractions. Very congenial group, great accommodations and guides. Very much recommended.”

Posted 1 year ago

We are delighted to hear this. Thank you for joining us!

Posted 1 year ago

“This was a great and amazing cruise tour especially all that you see with the days of the tour. Our hotel, Hotel Electra Palace in Athens was great and had amazing view of the Acropolis from the 8th floor restaurant. It was great. We truly had a great time especially having our tour director, Gina Agelopoulou, who was so amazing, attentive and very hospitable. She made our trip so amazing and so memorable. Thank you Gina. I would highly recommend this cruise tour to anyone. You will truly enjoy it. I would di it again. Thank you Smartours. Already booked our next tour to Turkey, can’t wait.”

Posted 1 year ago

“"This was a great and amazing cruise tour especially all that you see with the days of the tour. Our hotel, Hotel Electra Palace in Athens was great and had amazing view of the Acropolis from the 8th floor restaurant. It was great. We truly had a great time especially having our tour director, Gina Agelopoulou, who was so amazing, attentive and very hospitable. She made our trip so amazing and so memorable. Thank you Gina. I would highly recommend this cruise tour to anyone. You will truly enjoy it. I would do it again. Thank you Smartours.”

smarTours 5 star review on 28th December 2022

Posted 1 year ago

Wow! Thank you for your wonderful review Jasmin! We look forward to having you travel with us again!

Posted 1 year ago

“I sent a lengthy, very detailed review last week. Didn’t you receive it?”

Posted 1 year ago

Hi Claire. Thank you for your comment. We received your survey response and will be reviewing with our tour team to address the issues mentioned. We are currently reworking the itinerary for future departures as this is a brand new destination and we recognize the itinerary falls short of where it needs to be to provide the experience promised. We apologize that it did not live up to your expectations.

Posted 1 year ago

“It was a very good tour, frim the tour director Gina who was so organized, the hotel with good location and service, same with Cylestyal Crystal,service was very good and cabin is clean and neat. Shows are very good too. It was a very nice experience seeing some of the wonders of the world. I’ve been using Smartours whenever I have the opportunity to see places. One if my nieces started to use Smartours, just took the Iceland tour in November and will take the Croatia,Slovenia tour in May and Turkey tour in November 2023.”

Posted 1 year ago

So happy to hear this! Thank you for joining us and we look forward to hosting you on your next trip!

Posted 1 year ago

“I loved the Women-Only Iceland trip with SmarTours. The tour was well-paced, the hotels were excellent, and the Tour Guide was fantastic. The included meals were delicious and there was plenty of opportunity to get out on our own if we wanted to see the sights. I saw so many beautiful places, glaciers, mountains, waterfalls, beaches, lava fields, hot springs, but no Northern Lights! Oh well - I have a good excuse to return. Thank you SmarTours for a fantastic trip.”

Posted 1 year ago

Thank you Paula! It was a pleasure to host you in Iceland!

Posted 1 year ago

“This was our first experience using smarTours and it did not disappoint! Everything was planned perfectly and our guide was so knowledgeable of the country and the sites that we visited which made it very enjoyable.”

smarTours 4 star review on 3rd December 2022

Posted 1 year ago

Thanks for traveling with smarTours!

Posted 1 year ago

“eGYPT WAS A WONDROUS TOUR. tHE SIGHTS WERE UNBELIEVABLE .THE TOUR GUIDE WAS INCREDIBLE WITH HIS KNOWLEDGE ORGANIZATION AND CARE FOR AL OF US SMART TOURS HIT A HOME RUN WITH THIS TOUR. IT COULD HAVE BEEN MY BEST TRIP.HOWARD GROSS”

Posted 1 year ago

Thank you so much Howard!

Posted 1 year ago

“smartours are the best. this is my third time taking the africa with Victoria falls tour the guides are great, the safaris are outstanding..I have a zillion pictures of so many animals. the accommodations are first class. I especially love the Victoria Falls Safari Lodge...you must experience the Boma show and dinner..what fun. you will not be disappointed. maybe I'll see you in may.?.”

Posted 1 year ago

“I loved our Treasures of Portugal tour. I found our guide, Romina Novio, exceptional! Our hotels all were wonderful except for one in Coimbra. All optional tours were good value. Our group was great.”

Posted 1 year ago

Thank you for your feedback Norma!

Posted 1 year ago

“The tour was well organized overall except the following need to be improved. 1. Our vegetarian meals for long flights from LA to Hochiminh City were not ordered even though we had indicated that right during registration. Even after filling out the mid trip survey and requesting the tour director to get it done for the return trip, it did not happen. 2. The Mekong Delta optional trip should have included couple of open public markets but the tour director promised inclusion at the outset but did not really deliver on that. 3. Tour Director collected $25 from each couple for tipping hotel and restaurant staff. Is this something that the management of the company approves of? Tips for driver and local tour guide in Cambodia were not included in this. How do we know where these tips are really going? 4. The Company needs to change its tipping policy of it being $6 per day per traveler anywhere in the World. Depending on the country and US dollar to local currency exchange rate, this amount may be too generous. For 24 of us on the trip, $6 per day per traveler for 11 days of the tour amounts ot $1,584 total tip amount for the Director. This is about 5 to 6 times the average monthly income in Vietnam for 11 days of work. Is the company not being too generous at our expense? Do Smart Tours pay them any salary or tips are their only source of income? the management needs to look into this and change its tipping policies. 5. The travel from Hanoi to Siem Reap was handled poorly. We spent the whole day for this trip with two airport changes for a distance of 750 miles and I think this is a mis-management by the company in handling the logistics of this last part of the travel out of Vietnam. Bipin and Rekha Shah”

Posted 1 year ago

Hello! Thank you so much for your valued feedback! We are always looking at ways to improve our tours and comments like this help so much with altering our itineraries and creating a wonderful experience! Thank you for traveling with us!

Posted 1 year ago

«
1
2
3
4
5
»

smarTours is rated 4.4 based on 1,658 reviews