“Ordered a joystick from here at the start of the week paying extra for next-day delivery. No confirmation received on email but money taken from my account. Eventually two days later an email saying the order is shipped, no tracking details despite paying extra for it and now clearly well beyond next day delivery.
I've called numerous times, left messages, left messages on their online form and no response. This company is fraudulent and I'm now in the process of doing a chargeback against them and will be reporting them to trading standards.
Looking at other reviews on here it looks like a very dodgy company which takes your money and does not supply goods.
Do not purchase from them”
“dont believe any of the fake one star reviews on this company, you can tell they are left constantly every day about one thing only and by one person, i had a fantastic experience with this company. Highly recommended”
“Do not believe 5star reviews of this company that contain only one review like "Adrian Poncho". These reviews are left by the company itself, as soon as a negative review is written. In reality, the company is constantly violating the law by revoking your right of return. Their tactic is to delay, they won't pick up the phone and tap your letters.”
“Don't buy. You won't be able to return the purchase. The company is run by dishonest and offensive people.
They send me an automatic email in September saying they would be in touch. I have heard nothing. I finally got through on the phone and spoke to them about my lack of refund - they cut me off.
The case did not fit my laptop. I emailed the company twice to ask how to return and have had no reply.
I also called customer services 5 times.”
“Rude and aggressive owner who does not comply with UK consumer law. He is selling 27" Dell monitors and delivering 25". When questioned he replied with a rude message telling me that I ordered a 25 even though the order clearly states 27. When i called him, he told me never to call his number again and then said he is not Smartteck despite arguing with me about my order......Save your money and go elsewhere, stay away from this corrupt, lying fraudster.”
“Ordered bamboo digital pads, took the money, no goods arrived. Phoned and emailed. Had one email to say out of stock and offered a discount. Refused as I wanted my money back, never returned emails and customer service dreadful. Still not had a refund so technically stole money.”
“I ordered a 48 inch Samsung TV just after Christmas and it took almost two weeks to arrive. It arrived badly damaged, even though the box was intact. I contacted their customer services immediately and they asked for photos and other information which I supplied immediately. I have phoned 2 days in a row and they haven't been able to tell me what is happening. I haven't even received an acknowledgment email. All I would like would be a returns slip to return the parcel via courier and either a replacement or a refund but they are dragging their feet. A phone operator did tell me this was the second tv over the Christmas break that arrived damaged. This is very poor customer service indeed. All I want is an answer. The Freephone number doesn't even work.”
“They've listed an item on Rakuten which I was looking to order due to the Rakuten 25X Points Deal which Rakuten Directly issues a %25 worth of points as a Cashback. I've just called SmartTeck to check their stock and when I talked about Rakuten they told me that Rakuten has a really good deal but after my call, they've removed their listing from Rakuten although it was £17 more expensive than their website to cover their Listing and Final Value Charges, but, they still don't want to 25% Rakuten Points Back deal make their item cheaper, although it does not have any relation to them and it's what Rakuten pays. I've reported this to Rakuten and they are investigating this matter. They told me if they realise they remover their listing for Rakuten Deal, they will close their shop.
I'm not bothered about it, but when they don't answer your call and emails, this rings the bell that you should be aware, as this sort of things show how a seller can be unreliable.”