“Snatcher are the WORST SERVICE PROVIDER!
They have advertised shirts which on their website just to find out after paying over a R1000 that didn't have the sizes I have ordered.
Payment was made on the 8th of February 2021. By the 15th no parcel received. After many mails and phonecalls, they responded that they didn't have the items I purchased. After more than 14 mails a false promise was made that my money will be refunded into my account. That was promised on the 26 of February 2021. Today is the 1st of March 2021 and still no refund. Bhohale which is apparently the customs service representative just keep sending mails stating that "your bank details have been send to our accounting department" who is WHO EVER NOT DOING THEIR JOB!!
NEVER EVER WILL I EVEN THINK OF PURCHASING FROM SNATCHERS WHO JUST STEAL MONEY FROM THE PUBLIC WHO WORK HARD AND TRUSTED SNATCHERS. THIEFS THIEFS THIEFS
Violation of Act 14!!!”
“I made a very big and expensive order pre-Christmas. I got the email from PayFast to say that the money had gone through -- but not a word of acknowledgement from Snatcher to say that my order or payment had been received. This is very poor form for an on-line company! So now we are at the end of December and I have repeatedly tried to get hold of them but to no avail ... they don't answer their phone - just put me onto music-hold and then cut that off after a few minutes! How do I get hold of you Snatcher to fine out about my order??? Please contact me asap. MY order # is 15682996994207. If I don't hear from you soon, I will take you to the Consumer Protection Ombudsman.”
“I am truly very disappointed with your company for misleading clients.
Three weeks ago I purchased a heater from your company. The item was paid for and after one week I queried with Tebogo Mfoza on when my item will be delivered, she lied and said within two days I would receive my purchase. To this day I still have received no heater. On querying with Tebogo today I am told that the heater was wrongly priced. Company protocol would be to inform the client that an error was made not to lie to the customer. I still await a refund on my purchase and hope that snatcher treats their clients with respect .
I certainly wont be purchasing anything from snatcher.Beware people.”
“I recommend you DO NOT buy form this retailer!
1. I had trouble paying with their online payment options which did not work and after eventually reaching a rude person through their online bot, was informed that I only had one option, EFT. At this point I was no longer interested to continue with the purchase, but made payment on the basis that the one item was something my 5year old son wanted and had saved up for.
2. Their delivery process state approx ten days and further that they will inform you in the event of a supply issue. I recieved a partial delivery, eight days after paying via EFT. The order was marked completed and delivered on their online store, and fortunately the item my son bought was delivered, but the other item was nowhere to be found in the poorly wrapped parcel. I should further mention that the item delivered was sold as new, but arrived unboxed and opened, not new.
3. You CAN NOT CALL them, can only reach them through the pop-up bot aka live chat on their online store, and I eventually communicated with a person, I think, whom informed me that there is no stock of the other item and that it will be shipped to me from China some time in the future.
4. I understand that delays and stock issues occur from time to time, but the lack of professionalism and communication is astounding. You are literally taking a risk by buying from Snatcher.co.za.
I will never risk buying from Snatcher.co.za again.”
“Made a payment on 1st of March and have been calling (phone drops) and sending email, response from them is they promise to deliver.Even today i am still waiting, asked for a refund but no response on that as well. Do not buy from there, they are unreliable!!”
“Worst service ever! I would not recommend them to anybody. I've ordered a hover board from them for my son's bday. They delivered the incorrect item and it was faulty. Now they want to repair the board despite the fact that it is not what I've ordered. According to Andile from Snatcher, the public is not supposed to rely on the pictures, prices and specifications published on their website as that is the responsibility of the suppliers to ensure that such info is correct. They are misleading the public. She further indicated to me that it was my responsibility to not rely on the specifications listed but that I was supposed to do my own research!! This is in huge contravention of sections 55 and 56 of the Consumer Protection Act. They hardly respond to e-mails and you struggle for hours to get hold of someone telephonically. I still wait for Andile's manager to call me back. I need my money back in order for me to buy my son another present. I don't want it to be repaired as I did not break it - I have received it faulty. I will escalate this matter. My no is 082 775 9719, but I know by now that nobody will call me back. PLEASE STAY AWAY FROM THESE GUYS - THEY ARE DEFINATELY NOT TAKEALOT OR ONEDAYONLY!!!!”
“Paid for order. Received a mail that my product was no longer in stock. They said they will give me a refund. I have been waiting for more than a month and they are not replying to my emails anymore.”
“I order from them for my sons birthday. After 2+ weeks I heard nothing. I messaged them and they said they waiting on a item but it will be delivered within the next week. (Firstly it would've been nice if they could let me know themselves the item is out of stock). Okay a week later and they deliver my package. One of my items is missing. Yes again I message them and asks where is my item. They say oh sorry it is out of stock. I need to request a refund or store credit. So after 3 weeks of waiting they never let me know about this is item and if I didn't message them they would've kept my money too. (ps. the item is over R500) for me that is a lot of money. I am sad by the service and lack of communication. Will definitely not order from them again.”
“I decided to order despite the reviews.
An item was out of stock, understandable. Requested a refund.....
Been waiting a month for my refund, guess I can't be surprised.”
“Snatcher cancelled my order and never refunded me,they are'nt replying to any of my emails or calls,please people stay away,snatcher are legal criminals.”
“I do agree its frustrate us if were left in the dark! No actaully tracking number or email, You dont know when you will get it! The promising date when it will be deliverd is a Big fat lie, but your stuff will be delivered if your patienced i do recommend give them 14 days then email them, they do response after a while. . JUST REMEMBER DONT BUY ANY ELECTRICAL STUFF! This is a China Warehouse, its like a Fake gucci, it looks so real so awesome picture when it arrived its a joke!, so remember stuff are fake products the two jackets i bought aint that bad”
