Social Supermarket Reviews

Name: Social Supermarket
Rating: 4.79

4.8 Rating 290 Reviews

95 %

of reviewers recommend Social Supermarket

Company Reviews

Metrics

Info

4.8

Based on 290 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

About Social Supermarket:

We believe in a world where business can be a force for good. We make it easy to find the best products from brands with social and environmental purposes – and a net positive impact on people and planet. That means every purchase you make sends out ripples of change.

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Email:

info@socialsupermarket.org

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Social Supermarket 5 star review on 12th May 2023

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered several hampers 2 weeks before Xmas, on the Monday. By the following Monday, still no notification they had dispatched. Website has no phone number to call, no live chat. Website also has no account login feature, so I have to go back through all my emails to see what the order numbers are etc. All they have is email, not even a webform or ticket system. A lovely looking website with lots of lovely "Socially Sustainable" hampers, but not much to back it up.”

Helpful Report

Hi Michael, Thank you for sharing your feedback with us. We sincerely apologise for the issues you experienced with your order, and we understand how frustrating it can be when there is a delayed response to your customer service request. We recently onboarded a new fulfilment partner, which unfortunately resulted in temporary operational issues that affected our service levels. At the same time we found ourselves understaffed during our peak season, which led to the issues you faced. We know this is no excuse and acknowledge that this fell short of the experience we strive to provide for our customers. These issues have now been resolved, and we are taking several steps to ensure it is unable to happen again. Thanks again for your feedback and if you have any further questions or concerns, please don't hesitate to contact us directly. All the best, Matt

“Wide selection of offers. How about an option on gift vouchers for the giver to pay for delivery so that the recipient doesn't need to pay anything?”

Helpful Report

“I ordered two items from this website. Only one of the items was dispatched with no explanation whatsoever as to why the full items were not dispatched. Upon contact, I was informed it would be looked into and there is still no contact as to where the rest of my order is and when if at all I will be receiving it.”