Sock and Key Reviews

4.9 Rating 308 Reviews
99 %
of reviewers recommend Sock and Key
4.9
Based on 308 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
2 - 3 Hours
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Sock and Key 5 star review on 1st February 2024
Sally-Margaret
Sock and Key 5 star review on 31st January 2024
Amy
Sock and Key 5 star review on 30th January 2024
Anonymous
Sock and Key 5 star review on 2nd October 2022
Chrissy
Sock and Key 5 star review on 6th September 2022
Kendra
Sock and Key 5 star review on 24th May 2022
Grace
Sock and Key 5 star review on 17th February 2022
Hallie Shearon
54
Anonymous
Anonymous  // 01/01/2019
This is my favorite picture I have ever gotten. The team gives you 4 free redraws so you are perfectly happy with what you get. It's even better than I could have imagined. I got the haunted mansion one with our wedding picture, and they even included my lab and his Tampa Bay Lightning collar!! I can't say enough good things about how the picture turned out, and how great the customer service was. I will definitely be getting another one very soon! I highly recommend!!!
Sock and Key 5 star review on 2nd October 2022
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Posted 1 year ago
I was very impressed. Sock and Key was constantly keeping me updated on what was going on. Emailed me back right away whenever I had a question. Excellent customer service. I would absolutely recommend them to family and friends.
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Posted 1 year ago
I had a wonderful experience! They were very responsive, friendly, and helpful. We went through several drafts and the final result was perfect, down to each detail. My advice to prospective customers: choose your reference photos very carefully!! Make sure the hairstyles, expressions, etc. are exactly what you want to see in the drawing. At first, I didn't choose my photos carefully enough and had to go back and send better ones (to show our faces more accurately). Also, don't be afraid to be very specific in your vision for the drawing. And be sure to give yourself enough time for multiple drafts. Each revised draft can take up to five business days to produce, so if you're ordering this as a gift, do so well in advance! Overall, a great experience. Would order again!
Sock and Key 5 star review on 24th May 2022
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Posted 1 year ago
In my opinion, there are no other better portrait shops than this.
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Posted 1 year ago
I ordered a family portrait and the animation looked not even a tiny bit similar to what it should have been. I asked for a remake as they advertised you get two trys and then they will refund if it isn't correct. They took all my money and even personally harassed me with a barage of statements that were so unprofessional I have never dealt with a company so unprofessional. Don't buy from this company.
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Posted 2 years ago
This customer was asking us to do a style that we do not advertise and they said they didn't like the styles on our website. If you don't like the styles on our website please don't order from us. We can't refund after paying our artists for their time if you're asking us to do a style that we don't say we can do. We're more than happy to do unlimited revisions or refund after 4 rounds of revisions if you were expecting our style but it just didn't come out the way you hoped. But we cannot revise to a completely different style.
Posted 2 years ago
Incredible job! They did everything I requested and my wife loved it. Strongly recommend.
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Posted 2 years ago
Portrait turned out amazing! Owner is super responsive & quick with edits. An absolute pleasure to work with! Definitely going to be my go-to gift for family & friends!!
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Posted 2 years ago
My portrait was ready sooner than expected! They were very accommodating with changes with each version- they not only allowed changes, but actively encouraged them. It seemed like they genuinely cared about getting the portrait exactly right for me. I got it as a gift for a friend (had a portrait of their whole family done) and no detail was too small to be corrected. I would absolutely commission another one in the future.
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Posted 2 years ago
I’m utterly over the moon! Peter was so incredible. I needed my digital print ready by a certain date for my boyfriends birthday, I spoke to him on their live chat and he responded almost immediately, and my request to get my print ready sooner was not a problem for him at all. He was extremely helpful and very pleasant to deal with. I would 100% Recommend. Also, I love that you get to go back with a couple rounds of tweaks in case you’re not happy the first time round. I had a few minor adjustments, but he really captured us as individuals, it’s crazy how good it is! Thank you again :) (I did deal with him via email too)
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Posted 2 years ago
Absolutely in love with my purchase from Sock + Key! My first order was a (very happily received) family portrait illustration that was gifted over the holidays. The style was absolutely spot on, and I only had to request very minimal alterations; all of which were done incredibly fast -- especially since it was just days before christmas! Email communications were always very clear, prompt and super friendly, as well. As I have recently lost one of my long beloved furbabies, I am hoping to have her memorialized in another illustration from their talented crew as soon as I can. The wide range of memories and occasions that such an individualized piece of art can both create and honor are truly priceless, and I wouldn't hesitate for a second to recommend Sock + Keys services to anyone else hoping to do so.
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Posted 3 years ago
My family and I absolutely love Sock and Key! We have ordered twice from them, with one as a special order. They exceeded our expectations and have worked with us until we were 100% satisfied. We will definitely continue ordering gifts from Sock and Key!
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Posted 3 years ago
This process was such a breeze! I sent my family photo and our superhero requests, and they didn't even balk that two of the superheroes are from Marvel and one is from DC. It was exactly what we wanted! I received the mock up, made some minor change requests, and then it was a go. Production and shipping was relatively quick (even in the midst of a pandemic). The hardest part was keep it a secret from my husband and kid for a few months before I unveiled it for Christmas. They were SHOCKED. Everyone who has seen it hanging on our wall has asked how on earth I got our faces on the bodies of Spider-Man, Doctor Strange, and Wonder Woman. I smile every time I see it.
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Posted 3 years ago
Firstly - their customer service is second to none. They were extremely easy to deal with, happy to make any changes I asked for, no matter how big or small. The final product was absolutely perfect and the recipients of my gift were blown away with the accuracy and the thought. Would recommend Sock and Key 100 times over!
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Posted 3 years ago
The only thing better than the art (which is fabulous) was the customer service. My picture is totally great and I really liked being too as my own small custom touches. On top of that, they worked with me to get it sent outside the normal shipping method to make sure it arrived for my wife’s birthday. Would totally order from this team again.
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Posted 3 years ago
An update: since giving my original 1 star. Since the new manager has come in, he has written me back within minutes! Refunded all my money and explained everything, Peter. Thank you for your hard work! I also plan to give this company a change in the near future as this company starts to change for the better under new management
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Posted 3 years ago
WHEW BOY, ordered amiibo cards from them on Etsy. In early April, got nothing so wanted to refund my order. They get sent out in may. now in late June they show up on my door step, sent me 4 dollar amiibo cards from aliexpress that they charged me 25 for. OH and they don't work either! Well whatever way, I'm getting my money back, they suck don't order from them.
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Posted 3 years ago
This review is for a previous store owner. We are under new management. See other more recent reviews. We no longer sell this product because it did not meet our new quality standards. Very sorry for what you went through with the previous owner. I know Etsy reimbursed you so I'm glad that things are resolved for you now. If there's anything else you need, let me know. ~Peter, new owner @ Sock and Key
Posted 3 years ago
UPDATE: the new company owner has gone out of their way to contact me and make things right. It’s a huge deal in this day and age, and it is only fair to reflect the current owner’s mentality. Ordered custom amiibos from them. While I empathize with the current climate for postal services, I am quite alarmed by it being 2 months out and there hasn’t been a delivery yet. There are two “item has shipped” confirmations on my order, one with a tracking ID that is not doing anything. I’m not someone to push for money I didn’t need in the first place, but I would caution against ordering amiibo cards, at least.
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Posted 3 years ago
Got what i needed just in time, cannot complain!
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Posted 3 years ago
Sock and Key is rated 4.9 based on 308 reviews