solarplicity Reviews

1.1 Rating 157 Reviews
1 %
of reviewers recommend solarplicity

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Anonymous
Anonymous  // 01/01/2019
Absolutely horrendous company to deal with. Won’t answer phone and do not reply to emails. Will not pay compensation owed to me despite saying they would. Customer service is awful. And promises everything but gives nothing. I would avoid this company at all cost.
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Posted 4 years ago
Been with solarplicity coming up for a year now in June, firstly when I signed up I filled in the forms stating I was entitled to get 8 or 10 (can’t remember now) free energy saving light bulbs for joining, have never received them! And when I spoke to someone at the company on the phone I was told they will look into it for me but have never heard anything. But tbh that’s the least of my complaints... when a couple of months ago I tried to submit my metre readings online, which Ive been regularly doing every 3 months, It wouldn’t allow me to submit my Gas reading? Only my electric? On my account it was showing no history of any meter readings I have supplied for my gas only the first one I gave when I switched to them, but it was showing up fine for my electricity I rang them about this and they said that there is an error due to themselves, and when I asked if I was likely to get a shocking bill due to this, the lady that I spoke to assured me that I wouldn’t and several times telling me it was there error. Hoping she was correct because tbh she could barely understand me and vice versa! Then today a month before my fixed term contract is up, I received an email saying I am £565 in debit and that they will be changing my direct debit next month to more than double what I’m paying atm I was under the illusion that if your paying a fixed rate that there would be no unexpected debts to be paid at the end of your contract? Any Advice please would be greatly appreciated before I have to call them again and try to speak to someone that is just not gonna help or have a clue what I’m talking about!
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Posted 4 years ago
Awful company run by people who only want to line their own pockets! They ignore all complaints and try their best to deny everything they do wrong! My advice to anyone looking to switch to a new energy company is avoid this one! The fact ofgem have two provisional orders stopping them from taking on new customers clearly shows theres serious failings!
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Posted 4 years ago
If I could give zero stars I would. Am owed a refund after cancelling my contract. It has now been going on 5 months and they still haven't paid me. Emails go unanswered, lies from their customer service team on the phone. Literally at my wits end with this company, it should be illegal to treat people and withhold money the way they have. Avoid like the plague.
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Posted 4 years ago
Awful company, terrible customer service, overcharges on estimates so that your account is always in credit and when you have had enough of them and want to leave its very difficult to get back the credit on your account. Had to call in the Ombudsman. Am now with Bulb, great so far and cheaper too. If you want to try them and want to get £50 credit to your new account join using this link - www.bulb.me/jamesc5746
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Posted 4 years ago
Horrendous customer service. IV been told lie after lie. Terrible company.
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Posted 4 years ago
Still waiting for the credit owed to me, after leaving them at the end of october 2018. Have sent numerous emails, which are rarely answered, also made several phone calls, some promising my final bill and credit owed to me will be sent to me by post, but it never happens! All they do is lie, do not have anything to do with this despicable company!
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Posted 4 years ago
STAY AWAY!!! They are the worst supplier i have ever had. Completely regret signing up with them. The customer service is dire and you can never get hold of anyone. You have to answer all the data security questions about 5 times in a row as they can never understand you.They DO NOT issue meter submissions reminders and will send you the bill one day then call the next asking why it hasn't been paid yet. They are just utter rubbish..
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Posted 4 years ago
Awful - I tried to close my account in February when I moved and someone said they would make a note of it and call me back. This didn't happen each time I called - 5 times!!! And yet they are still sending me bills although I moved. The bills are always ridiculously high estimations too. Worst customer service ever.
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Posted 4 years ago
Awaiting refund since beginning of Feb, spent over 23 hours on phone still no sight of it, appauling customer service
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Posted 4 years ago
Stay away! I made the mistake of joining them despite all the bad reviews they have only because they had good prices. Their customer service is appalling. If there are no issues, yes, they have good prices. However, you will fully regret your decision as soon as something goes wrong (which is likely to happen). I spent over 5 hours on the phone (plus waiting time) and had more than 10 calls in the last 2 months and still they did not manage solve my problem. Very incompetent. Disgraceful. I made the mistake of joining them as many other people, I hope this review will help someone else.
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Posted 4 years ago
Terrible service. I had arranged to have my gas and electricity meter changed to a smart meter and had 3(!) missed appointments. For all three I had to take half a day off work and was at home. None of the times was I contacted to inform me of any delay or rearrangement. On the third try I even called up their customer service center 3 times to say that I was concerned that it would be another missed appointment but was told that they could not contact the individual who had been tasked with the job. It was only on the fourth call (with 2 hours left in the day) that I insisted that someone contact the technician booked to do the job and was then told that they have been involved in a traffic accident (to be honest I do not believe this). If I did not call them I would never have known. Please stay away, it is not worth saving a few pounds against the stress and missed work that you will have to put up with.
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Posted 4 years ago
If I could give zero stars I would. I was promised pre payment meters with cards which 10 months down the line I'm still waiting for. In the process of switching suppliers but now been told I've still got a bill from solarplicity for the next 25 years just for the solar panels , which I was told were free and if I left I'd get no Bill's. This company is a farce and they are just out to RIP people off along with the city council who are to blame as well for going into partnership with them
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Posted 4 years ago
AVOID LIKE THE PLAGUE! Asked for a refund of £200 from my account beginning of March they said max of 10 days to get it. Spoke with about 7 people now, emailed, used Resolver online , Ofgem and messenger. Still no refund. Apparently they are going to go into liquidation soon.
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Posted 4 years ago
Incompetent through out the company.
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Posted 4 years ago
Biggest mistake IV ever made going with Solarplicity. Horrendous customer service, utmost incompetence throughout the company.
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Posted 4 years ago
Switched 6 months ago and still trying to get my refund of £95 credit balance. Abysmal customer service, refusing to refund money saying account is not finalise even though new supplier has confirmed all meter readings have been provided correctly. Direct debit continued to be taken after I switched. I believe they are deliberately withholding the money. Worst company I have ever dealt with by a long way, surprised they still have a licence.
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Posted 4 years ago
Am so disgusted with Solarplicity, exceptionally bad customer service. They just told me we now owe £310..we were paying by direct debit and even though we have a smart meter that is supposed to record readings, and being promised by numerous phone calls to fix things including telling me the meter was faulty and cutting me off and saying they would sort it and ring me back, which never happened.. we now have ended up with this high bill,being pensioners this has come as a big shock.. Would never recommend them at all..
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Posted 4 years ago
They really are the Pitts my husband has been trying for days to get them to stop putting his bill up as we are in credit we will be leaving as soon as we can ..I don’t hold out any chance of getting our money back they should be really shut down and took over by someone who could sort it out we are being ones out of money with some of us need
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Posted 4 years ago
I inherited this so called ' company' when I moved in. The first bill was a crazy estimate of 200 pounds for 20 days supply. I tried to switch but they objected. They sorted out the bill but then started again to bill me on estimates despite me sending regular meter readings. Im on dual supply but they have two seperate billing dates. There billing isnt easy to understand and their energy usage graph is meaningless. I cant wait to get away from these scoundrels but theve objected to my switch again despite having zero balance due to me paying off the crazy estimated bill to get away. I see that they have taken another direct debit and not credited that amount . There is a deduction for ' non bill account' WTF? The most stressful experience ever with a U.K company. I doubt they will exist much longer.
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Posted 4 years ago
solarplicity is rated 1.1 based on 157 reviews