“Crooks and thieves we left solarplicty in December 2017 and they are trying to get money from us even though we gave them final meter readings at the time. WE now have CDS global solutions threatening court action. With the volume of complaints on this and ther platforms. Why has nothing been done to prosecute these people is simply beyond me.”
“Disgrace of a company they cancelled my direct debit, contacted them to be told I had been paying to much waited on them sorting it out to be hit with a bill of near £600 out working all day and oil heating refused to pay now have threatening letters from debt agencies as Soliplicity went bust... Have told them I'm not paying and to take me to court”
“I have been waiting months for a refund of £840. 06. I have spoken numerous times with customer services who said they will escalate my complaint, I have spoke to Leona Marcus customer relations who informed me that my refund has been with their finance department for 5 weeks waiting to be processed, I have spoke to Mia Patience ( a very condescending unhelpful character) Customer relations manager, who informed me my refund is with finance but cant do anything about it and so referred me to Ross Mitchel Customer Services Director who is unobtainable by phone and does not answer emails. In short this company is withholding money not belonging to them and will delay you at every opportunity. I have recorded on my phone all telephone conversations, and kept every email. I am now forced to take legal action against them to claim back what is by law mine. Disgusting company to deal with, avoid at all costs.”
“They said I couldn't have my home if I didn't sign and threatened me ...luckily I videoed the conversation and all was heard.. supposed be the tenants choice ...”
“Where do I start? I had two failed appointments to fit smart meters by Solaplicity, they said if I wasn't in when they called I would be charged £30, so I asked them to pay me the same for each failed appointment, they agreed but they never came good with the money so I took them to the small claims court,and billed them for 10 hours of my time, a very reasonable £15 an hour, they never responded to the court summons so the judgement went in my favour, the eventually sent me a cheque for £175 which included £25 costs, however they tried to send me a final bill which included a charge of £175 for no apparent reason, of course I disputed this and after they went bust I thought that's the end of that, now like others I have CDS chasing me, I have sent them a recorded delivery letter telling them I have no intention paying their demand and to stop hassling me and if they want to persist in demanding the money then do so with court action, they have ignored that letter and are still sending texts emails phone calls, which if I'm correct I believe is breaking the law, I of course do not respond to any of their attempts to bully me and look forward to facing them in court but I doubt they will ever try”
“Words cannot describe how disgusted I am with this company. I haven't been with Solarplicity for nearly a year now, I have letters and bills to show my final closing balance was IN CREDIT by £191. I even have a letter to prove they reduced my direct debit because of the little I used it. After several phone calls with Solarplicity they explained this would be paid into my account once I had switched to the new provider. 10 months later I am being chased by a company called CDS saying I am IN DEBT and owe £358?! - I explicitly checked with Solarplicity before switching what would be owed and was informed on several occasions that I owed them nothing and was IN CREDIT! I literally owe this company nothing and they are still pursuing a made up figure - absolute cons and CDS should be ashamed that they are even affiliated with this disgusting company. How they are able to get away with this is shocking.”
“I was changing supplier to E. ON in April 2019. However solarplicity stopped the transfer due to my outstanding debt with them. I immediately paid the debt and was told that the account was now zero, and the switch could now go ahead. Then several months later solarplicity says I still owe them £133. To this day I have a GDS solutions debt recovery company chasing me for the money. This is a debt WE DO NOT OWE. Criminal. Terrible company and it's no wonder they were shut down.”
“Still waiting for the credit owed to me, after leaving them at the end of october 2018. Have sent numerous emails, which are rarely answered, also made several phone calls, some promising my final bill and credit owed to me will be sent to me by post, but it never happens! All they do is lie, do not have anything to do with this despicable company!”
“The worst company I have ever dealt with. They bill incorrectly, their customer service is non-existent, they change your tariff without notification, they send you estimated bills sporadically. AVOID AVOID AVOID. Disgraceful company that do not care about customers. I have asked for an accurate bill since November 2018 and am still waiting. Every bill they send me is doubled as they add on estimated costs. If I could leave I would but they put me on tariff with high exit fees without telling me so I am locked in dispute BUT THEY NEVER ANSWER! So frustrating and stressful.”
“Arguably the worst customer service of all time, and that's up against some pretty stiff competition (I used to have AOL as my ISP). Yes they have actually got some staff in an Indian call centre now that do actually answer the phones, but for all the use it will do you may as well speak to the next door neighbours cat. Having finally got my smart meters fitted after 18 months of shenanigans, it transpires that only the electric meters work, the gas meters won't update and as a result all gas meter billing is based on an estimate on a gas meter that was taken out 4 months ago. I have managed to speak to someone about this and was informed that there is a 'Data Issue' will all gas meters and they have no idea how long this will take to resolve. So I am guessing that I am not the only person in this situation. You would have thought that the sensible thing to do would be to put a statement to this effect on the website or in the FAQ or Facebook page. But so far I have no been able to find anything to tell customers that their smart meters won't work and their bills will be pure guesswork. I would cancel my contract but how am I supposed to get final readings ? Avoid at all costs.”
“They illegally obtained my contact and tenancy details from SOT council when I moved into my property and used this to forge my signature on multiple documents and contracts which they claim I can't get out of for 25 years. They installed solar panels on my roof that have since been condemned as unsafe because they weren't even connected to anything, there were just live wires hanging in my electrical cupboard. Then they have the cheek to send bills for the so called energy I've used (quoting a meter reference number for a meter that doesn't even exist) and threaten to send bailiffs and take legal action for the "debt". When I called them up on it all they fell silent and have fobbed me off to a third party debt collector who themselves have even told me won't be working with Solarplicity for much longer because of the sheer number of disputes customers are having. Don't let them anywhere near your electrical supply - they aren't even licenced to be touching anyone's electrical supply or installing meters and the installation certificates they have sent me has been examined and proven to be fake. Absolute scammers.”
“This company will soon be shut down it’s nothing but a scam praying on the elderly and vulnerable people my solar panels have been switched off my a qualified electrician who deemed them unsafe but I still get bills monthly showing actual readings which is impossible if I only have a grid supply then they send your accounts to a collection company who threaten you to pay up lol lots of people are saying the same things I think they are making up fictitious bills to send to a collection company because they know they are going to be shut down very soon”
“wat a dodgy company ,got conned into signing a dodgy 25 yr contract thats not even my name never mind my signature ,got rid of them a while ago,clear of tem cler of bills and now i get bills ,no meters no energy usage blocked off absloutely nothing n i get actuall readings mmm”
“I was scammed to having solar panels that will make my Bill's lower. For starters my roof was broken, the panels where not switched on till after few months. Then I was told my bill electricity and gas was £30 I did not believe as I was paying £80 from BG so I said I would set up a DF for £50 just in case. I was told I have one of those automatic meter reading things so dont need to give one.
Fast forward my account has been sold to 2 new companies without my consent and I have been wacked with a £900 bill.
I was told I dont need to pay anything extra for energy produced from the panels as it's a free government scheme however now am being charged.
I was never informed that there was a 25 contract tied to this.
I have asked for it to be removed as am not happy and I have been refused. Please do not fall for this scam.”
