https://www.sonypencoed.co.uk/ Reviews

1.00 Rating 2 Reviews
0 %
of reviewers recommend https://www.sonypencoed.co.uk/

Write Your review

Tell us how https://www.sonypencoed.co.uk/ made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Anonymous
Anonymous  // 01/01/2019
I purchased the Sony WH-1000XM3 headphones in March 2019. I treated them with kid gloves, always storing them in their hard case when not in use. In January 2020, I noticed that the left-hand slider was loose, and the ear cup would slide down as soon as I would try to fold them up. On close inspection, I saw that the sliders on both sides are cracked. I then read about the issue, which seems to be very common: https://community.sony.co.uk/t5/portable-audio/wh-1000xm3-headband-strap-broken-under-normal-use/td-p/2674208.

Sony disagrees. Following inspection, they wrote back that the defect is due to ‘physical damage’ and invoiced me £96.71 for replacement parts and labour costs. I decided not to repair them as there is no guarantee that they will not break again in the very near future. I still had to pay a £30 refusal fee.

Altogether, these headphones are a waste of money given the alternatives currently on the market. I will not buy anything Sony again.
Posted 8 months ago
I purchased the Sony WH-1000XM3 headphones in March 2019. I treated them with kid gloves, always storing them in their hard case when not in use. In January 2020, I noticed that the left-hand slider was loose, and the ear cup would slide down as soon as I would try to fold them up. On close inspection, I saw that the sliders on both sides are cracked. I then read about the issue, which seems to be very common: https://community.sony.co.uk/t5/portable-audio/wh-1000xm3-headband-strap-broken-under-normal-use/td-p/2674208.

Sony disagrees. Following inspection, they wrote back that the defect is due to ‘physical damage’ and invoiced me £96.71 for replacement parts and labour costs. I decided not to repair them as there is no guarantee that they will not break again in the very near future. I still had to pay a £30 refusal fee.

Altogether, these headphones are a waste of money given the alternatives currently on the market. I will not buy anything Sony again.
Posted 8 months ago
https://www.sonypencoed.co.uk/ is rated 1.00 based on 2 reviews