SOPHIA WEBSTER Reviews

Name: SOPHIA WEBSTER
Rating: 3.15

3.2 Rating 101 Reviews

54 %

of reviewers recommend SOPHIA WEBSTER

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3.2

Based on 101 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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SOPHIA WEBSTER 1 star review on 7th October 2022

Lea

SOPHIA WEBSTER 1 star review on 9th September 2020

Kat

Anonymous

Anonymous // 01/01/2019

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“Parfait! Au top!”

Helpful Report

Posted 4 months ago

“I bought a pair of flats 2 years ago but never wear them until I tried them on. The soles cracked and splitter on both shoes. I contacted SW customer services attached my proof of purchase and Kajal was brilliant and creative allowing me to pick out some different but replacement shoes for me. Though I was upset and disappointed with the quality of my broken/brand new shoes, I was very pleased with the resolution and the prompt response /of great customer service.”

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Posted 5 months ago

“Taylor on customer service was excellent, highly recommend her services and help. I will definitely be purchasing again from this company based on this service!”

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Posted 5 months ago

“I reached out by email to see if I could find a pair of unique colored heel caps for a pair of their booties, and they got back to me very quickly (especially considering they’re in the UK and I’m in Texas) and offered to send a pair as long as I covered shipping. The first pair was lost by FedEx so I reached back out, and they sent out another pair which I received right away. I cannot rave enough about their excellent customer service. Top notch service and beautiful shoes.”

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Posted 5 months ago

“The most amazing customer service. Professional, yet personal. They are looking to make you feel just as happy and beautiful as their products. I would pick Sophia Webster any day.”

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Posted 5 months ago

“Bought a pair of Emerald Delicia Marabou Mules for my partner back at Christmas. Arrived very quickly, beautifully packaged. She loves them. Very pleased, slightly miffed to notice today that they are now priced at £150 less than when I ordered them! 🤣”

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Posted 11 months ago

“I have three pairs of shoes from SW. Two heels and one flats. The heels have been great but the second time I wore the flats, the soles cracked on both shoes. However, I contacted SW customer services and they were brilliant, allowing me to pick out some different but replacement shoes for me. So, I was disappointed my shoes broke (not the quality I'd expect) but I was very pleased with the resolution and the responsiveness / friendliness of the customer service.”

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Posted 1 year ago

“Fab customer service - helpful, friendly and quick to respond.”

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Posted 1 year ago

“Best designer customer service I have ever received Taylor was great and was 100% clear in ever way possible My fault was resolved instantly and I had my new trainers within a few days”

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Posted 1 year ago

“Slippers from Sofia Webster are leaving stains on my feet 👣 it’s just unbelievable that they can sell product like this! On top of everything customer service is disaster and I am very disappointed in service I paid! Will never purchase anything else”

Helpful Report

Posted 1 year ago

“Not only are the shoes amazing, but the after sales Customer Service is fantastic. My very small issue was dealt with by the lovely Ellen, and was resolved immediately. Fast response, efficient and very friendly; almost unheard of these days!”

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Posted 1 year ago

“Best customer service I have ever dealt with. I received a wrong delivery but the processing was quick and easy. Special thanks to Kajal!”

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Posted 1 year ago

“I bought the Rio pumps for my wedding and they are absolutely stunning. I bought them in July and only tried them on with my dress yesterday - to my horror the glitter surface pulled against the dress material and was a disaster. I was so worried as it had been 3 months since I bought them and I haven't budgeted for another pair. I contacted customer services and explained and they were so unbelievably helpful and understanding. I have never experienced service like it. They are taken the shoes back and even offered me 15% discount on a new pair !!! I can't believe it.. THANK YOU !!!”

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Posted 1 year ago

“Everything The assistance for me shoes perfect!!!”

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Posted 1 year ago

“Everything The assistance for me shoes perfect!!!”

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Posted 1 year ago

“I would like to say that Louise-Customer Experience Assistant made my SW experience absolutely amazing. As my shoes were faulty, I have contacted chat and Louise was so kind, helpful and efficient, she organised return and exchange in such speed I was amazed and kept me updated all the way. What a fantastic representation for the company! Thank you Louise!”

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Posted 1 year ago

“My beautiful shoes lost a few crystals & I asked if I could have a few spares one . They were delivered within a few days by express delivery . Couldn’t be happier . They are now fully restored & sparkling . Massive thank you to Taylor . Extra helpful x”

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Posted 1 year ago

“I can’t recommend Sophia Webster enough. My wedding shoes were stolen a few days before my wedding. My dress had been altered to these shoes and there was no way a replacement pair would arrive in time for my wedding. I contacted Sophia Webster via their Facebook chat and I was blown away with the fantastic customer service I received. Not only was the member of staff very empathetic, they’re ere also extremely generous and went above and beyond to ensure that my shoes arrived in time for my wedding. I will forever be grateful to that particular member of staff. Thank you so much!”

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Posted 1 year ago

“I never hat such amazing customers service before!! I losy a strip of one of my heels and she arranged everything. react fast, kept me updated en the straps wehere there very fast. A big compliment and thums up for Sophie!!”

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Posted 1 year ago

“I’ve had a pair of Sophia Webster heels for years and have worn them to death. So much so that the heel caps had broken off. I reached out to Sophia Webster and they arranged a collection of my shoes and have managed to fix them, while providing me with updates along the way. A really good service, so much better than I have experienced with other premium brands.”

Helpful Report

Posted 1 year ago

SOPHIA WEBSTER is rated 3.2 based on 101 reviews