SOPHIA WEBSTER Reviews

3.1 Rating 99 Reviews
54 %
of reviewers recommend SOPHIA WEBSTER
3.1
Based on 99 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone

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SOPHIA WEBSTER 1 star review on 7th October 2022
Lea
SOPHIA WEBSTER 1 star review on 7th October 2022
Lea
SOPHIA WEBSTER 1 star review on 7th October 2022
Lea
SOPHIA WEBSTER 1 star review on 9th September 2020
Kat
SOPHIA WEBSTER 1 star review on 9th September 2020
Kat
SOPHIA WEBSTER 1 star review on 9th September 2020
Kat
SOPHIA WEBSTER 1 star review on 9th September 2020
Kat
4
Anonymous
Anonymous  // 01/01/2019
Fabulous customer service from Kajal! Friendly, responsive and absolutely exceeded my expectations… give them a raise :)
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Posted 1 year ago
I wrote a positive review yesterday to say I was happy with the customer service and the way in which they dealt with my complaint and arranged the repair of my faulty/damaged heels. However it looks like I spoke too soon. I specifically asked if damaged parts would be replaced and was told that they would but it would take 6-8 weeks as replacement parts came from Brazil. Well shoes have arrived back 5/6 weeks later and all they have done is glue back together the damaged parts. So I STILL have a damaged pair of shoes that I have paid a lot of money for and been without for a long period. These shoes can not have been quality checked. I am very very disappointed with this and in the company. I am hoping some resolution can be reached and have contacted customer service once again. Ridiculous.
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Posted 1 year ago
Really happy with the appearance of the heels and will definitely buy more. However the specific pair I bought were faulty - Heel broke after wearing twice. Customer service (Namely Kajal) were very quick and helpful with their responses. The shoes were out of stock in my size so they offered to send the shoes back to their production team in Brazil to be repaired or for a swap to any other shoes on the website that I wanted for the same price. The original shoes were the ones I really wanted so I opted to get them repaired. I was told that this could take up to 8 weeks - but they have been shipped back to me now after 5 weeks. Customer service also kept me updated every step of the way. I haven't yet received the shoes so can't comment on the quality of the repair yet. I was also given a 15% refund for the inconvenience caused. Overall very happy with the customer service (and product too if the repair is up to scratch!).
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Posted 1 year ago
Had a slight issue with my shoes but was quickly resolved via whats app. Within 2 days I had sent off the faulty shoes and my new pair was being shipped out. Best customer service I have had in a while! Oh and the best shoes too! Will definitely be ordering more Thank you x
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Posted 1 year ago
It took a little bit of time but over all they are able to fix my problem, and are on it, very much appreciated thank you
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Posted 1 year ago
Fabulous customer service from SW and particular Kajal. I’m so happy my shoes were able to be repaired, I work hard to be able to afford them so I’m truly grateful for the help and customer service ❤️
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Posted 1 year ago
Ordered shoes and it took them over a week to let me know that they couldn’t fulfill the order bc they were no longer in stock. Went back to the site and saw they were back so I ordered again. Customer service agent said must be a website error bc they couldn’t fulfill my order yet again. I’m looking now and they are still showing in stock. Customer service is so slow to respond. I decided to place an order for a different size that was supposedly actually in stock. I have no word on what is going on. This company is so disorganized I regret my purchase.
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Posted 2 years ago
I ❤️ Sophia Webster!
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Posted 2 years ago
Terrible company!! They shipped my order to the US without putting the proper documentation, they send package without commercial invoice, composition… When the carrier tried to reach out to them no answer, I had find out myself about the documents required, I had to pay a storage fee at custom of $30/day, when I finally reached out to SW and told me we are sorry it is Brexit, what a joke. If you ship anything in the US from overseas you need documentation, what a joke!
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Posted 2 years ago
Love love loveee itttt!
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Posted 2 years ago
I'm really surprised to see how many negative comments there are. I purchased my wedding shoes, they came very quickly, and in perfect condition; No issues at all. I do not believe they are scammers, this is a legit company. Perhaps it's a different story when you need to deal with customer service.
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Posted 2 years ago
Sadly, this company has the worst customer service I have ever received (Sara on chat). Rude, dismissive and dishonest. Absolutely unethical. I will never order again. Once you overlook the cute butterfly designs, only poor service, average quality and uncomfortable shoes remain.
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Posted 2 years ago
Bad quality for a shoe designer! I like to return it, but afraid( after I read all the reviews) I won’t get my money back! Help!!!!!
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Posted 2 years ago
I love my sandals & matching bag. Very happy.. When out at a party after removing my sandals ( too much champagne) in the morning I discovered I had lost an ankle strap. I emailed Sophia Webster to ask if it was possible to get a replacement strap. They replied promptly and said yes no problem. I had to pay a small charge and my new strap x2 arrived a couple of weeks later. Thuli Martinez handled my request. She was very helpful and totally professional. Thank you so much 😊 very happy customer
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Posted 2 years ago
When you order from SOPHIA WEBSTER you think that you Will have a good experience with nice designed shoes. The truth is they have very poor customer service. They don't bother to repaly to email . I didn't get the refend or shoes neither . Sophia why don't you care for your customer?!
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Posted 2 years ago
Just got my silver pair in pastel and wow! They’re stunning and on top of it they’re comfy and perfect for my foot! I bought half size up! So happy with my purchase!
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Posted 2 years ago
Put an order in and 2 hrs later it was canceled by them(dont know why)yet they swiped my card for the money. Had to call my bank to dispute charges and attempt to receive a return. This makes zero sense from a so called highend company. Wont attempt to order again
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Posted 3 years ago
I ordered a pair of shoes from the website recently then saw that they recommend a half size up so i ordered the same shoes but in a bigger size. Both pairs came within in a couple of days. I arranged for collection to return the small size and I was refunded the money within a couple of days. This is so sad to hear that so many people are having bad experiences. I have to admit, customer service were helpful when i asked for advice on the sizes . I have recently asked them about a shoe that is sold out which they have said would be back in stock this month but this isn't looking likely which is a shame as they are from the bridal collection.
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Posted 3 years ago
Still waiting for my shoes - their so called customer service advise they have been sent but won't advise of a tracking number. Total scammers, don't buy from them
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Posted 3 years ago
I ordered shoes and they never arrived!!! I paid over 900$! DHL sucks! They said they delivered it to me but it was never delivered. When I send complaint to sophia webster customer service they ignored me email. I would never order anything from this merchant, I lost my money!!!
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Posted 3 years ago
SOPHIA WEBSTER is rated 3.1 based on 99 reviews