“No refund, no communication.
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Order placed on 14.th of for an over 1000 euro item.
Seller promised 2-3 days delivery.
Since that, no communication, no tracking number.
I applied for refund, no answer from them.
Order No. 105996
Pay-pal dispute opened.
This situation is extremely inconvenient to my business.
Read directive for customer rights.
Please contact by email as soon as possible!”
“A product I purchased turned out not to have a hard drive. I emailed them (twice, as they ignored the first) to say the description clearly says it has 1 hard drive installed. They replied using exclamation points, completely ignoring their clear error - and being horribly rude in the process. They never acknowledged or offered to help at all - they just sent return details (which I have to pay for). Avoid.”
“Wish I had read this page before ordering! I ordered a coffee machine for £183 but received a large blender. I had to pay a substantial amount on top to return the item by post- to Germany. The seller has acknowledged receipt but won’t refund me because I left a bad review (criticising the fact that the item was wrong and I had to pay a further large amount for postage.)
The MD has responded to my enquiry about the refund by saying he’s not going to be helpful because I left a bad review! What terrible service.”
“If I could give zero stars I would. This is a vile, rude and dismissive company. After getting in contact to try and discuss a reimbursement due to a significant price change within my returns period, I was told I was being impossible and unreasonable and that if I was unhappy I should return the item and repurchase. I was then put in direct contact with the Managing Director, Heiko Somorowsky. I raised my concerns directly and asked for a resolution to which I was told ‘I don’t have the time to read your email.’ After this I asked for guidance from them to return the item as per the instructions on their previous emails to me and on their website. They told me to do what I liked and it was up to me and didn’t attempt to find a resolution. Finally they said that they won’t discuss the matter with me any further.
I have made the decision to return the item with full tracking and insurance and get a refund and if for any reason they try to block this refund which I imagine they will, I will open a PayPal dispute and am able to provide full written evidence of their behaviour.
What little guidance they did provide on the returns I have followed as advised, however I have little faith they will refund me and will instead attempt to keep my money.
I wish I had read the reviews before engaging with this company. They are unprofessional and very rude and dismissive. I would advise everyone to avoid dealing with them in every and any circumstance.”
“not happy, a purchase of £200, cannot be returned, i wanted to return it within 2 horus of receiving it, THEY REFUSED poor customer service AVOID !!!”
“Most terrible service I've ever dealt with. I asked for a repair, because their item was a counterfeit product. I paid for more than £400 for a Roborock vacuum cleaner and it was broken in months. I asked for a repair and they replied they don't mind I should contact the manufacturer. After I asked the details of the manufacturer (why didn't they send it in the first place?) they said I should google it. No help at all. I then contacted the manufacturer and they said, I should deal with the seller, which is true, as this is the law. I then asked them again and then I realised that the item can't be oiginal, as in half year the second part is broken. So contacted them again and again no help. They are absolulety useless and stole my money, doesn't even follow the law. Disgusting. I reported them to the Trading Standard through CAB. I hope no-one will get the same 'service" as me.”
“Late delivery of a damaged item. After saying it was the manufacturers fault, sent me details of a company that wasn’t the manufacturer. After more confusion their answer was simply to ask us to find a welder to fix it ourselves. But then refused to pay the going rate for welding, and said instead that we need to package and send the part back to them - on our own time at the post office because they don’t want to send a courier.
Abysmal customer experience. Avoid at all costs”
“Do Not use this compnay!!
Do Not use this compnay!!! We ordered two 144hz monitors at £200 each from these guys. We received both monitors and one was damaged. I immediately took a photo of the broken monitor, packed it away and sent it back. We sent the broken monitor back at our expense as we had no printer to print the amazon return label.
After a few days this company received the package and said that we sent the wrong box and it had smeared marker all over it...This is not the case it had the address wrote on it and being I have never had to send anything back no one told me I couldn't write on the box.
Then they said that they could not find fault with the monitor?
They are now trying to not issue our refund and are literally trying to abuse the situation with covid19 to their benefit.
Order at your own risk people!!!
Do not use them!!!”
“Purchased a compressor fridge and the price was fantastic but you can imagine my disappointment when it was delivered scratched with wear and tear showing signs of use. It look like a return if I was you I would would use another supplier”