“If anyone has any brains and has common sense in their character, no one should use this co.
These people are the worst to deal with, every time different stories and different person, never ever you get a straight answer. STAY AWAY From THESE THIEVES”
“Excellent and professional service.
We are delighted with the efficient and friendly service provided by Sajida Begum when we booked our tickets last week. We also had to make some changes. Sajida was very approachable and pleasant, efficiently made the changes and kept us informed throughout the process. Thank you.”
“After sale service poor. Little consistency in what different staff say and unprofessional e.g. Gives you details of how and why they know more than you. Each give you the impression they are scared and must make money for the company and commission for themselves. Most of them are polite hence an extra star.”
“DO NOT USE THIS COMPANY! They are thieves and steal money from their customers! I paid a £150 deposit in good faith, which I was told was refundable should I not wish to go ahead my booking. I ended up booking tickets myself and they refused to give me my money back. I lodged a complaint and despite having evidence and their calls being recorded, they fobbed me off and keep telling me they will sort this out and get back to me. This has been going on for the last 6 months. Southall Travel are thieves and liars and should be ashamed of themselves.”
“Scamming agency- DO NOT USE. They refuse to refund the money for a cancelled flight inspite of airlines saying they have refunded more than a month ago. We have also found out that they lie in their website about being register with ABTA for dispute resolution. This agency SHOULD NOT BE ALLOWED TO OPERATE!!! AVOID at all cost! No point in contacting the customer service either!”
“Do yourselves a favour and do not book with these scammers. I paid extra to able to make one change to my booking but when I tried to do this on my return flight they wanted a extra amount of over £135. When I asked why there was a charge when I had already paid for this facility, I was told the charge was made by the airline and they were just passing it on to me. I phoned the airline about this and the airline told me this was a charge made by Southall Travels and this amount was not being paid to the airline. I made several complaints about this but despite promises no one bothered to call me back.”
“No customer advice
Poor customer service after invoice paid
More interested in commission then customer satisfaction
Promises not kept
No transparency”
“There is a manager called Paul aka Paras Marwah who takes advantage of women. He is a so called manager of Southall Travel. He is a dovorcee , has two children but still takes advantage of women who join this agency for petty salary increment and promotion.”
“Beware of this travel agent. They will misspell your name on your ticket which you can't use for traveling. On contacting them, they will demand £50 for amendment or £70 for cancellation. That's their way of selling what you think was a cheap ticket. I wrote three letters to the head of this company with no response. I also spoke to their HR manager who was obviously part of the wrong doing.”
“Scammers
They scam you from your money with false promises.
They took a deposit from me which was forced upon me as the seller was trying to make it like I couldn’t get the deal later. He promised I would be able to get a refund or change the date for the flight. Once I sent the deposit the seller completely changed”
“Southall Travel duped us of our money and spoiled our recent trip to India.
We booked tickets to India for December'21 via Southall travel. The tickets had to be changed to April'22 since my family got COVID. At the time of booking they suggested Lufthansa as the cheapest flight available (they charged a hefty fee for this change as well). We unknowingly fell into the trap. After this they sent us the travel information which included covid test requirements for the travel. Please note that we were in touch with Southall travel customer care till a day before travel and they kept providing information about flight changes, web check-in, meal selection etc.
On the day of travel, we reached Heathrow 4 hours before the flight, queued up to the check-in counter for 3.5 hours, only to realise that we would not be allowed to board the flight.
THIS WAS APPARENTLY DUE TO AN YEAR OLD RULE BY GERMANY THAT MAKES TRANSIT VISA MANDATORY FOR ALL FLIERS (even for couple of hours layover).
SOUTHALL TRAVELS DID NOT INFORM US ABOUT THIS NEW TRAVEL RULE. They should have brought this to our notice at the time of offering tickets via Germany. When contacted, they refused to offer any support. We had to buy new Air India tickets at current prices.
Not a single dime was refunded on tickets via Lufthansa and Southall travels refused to take responsibility citing that it was customer's responsibility to find out and not agent's responsibility to inform.
Till date Southall travels is refusing to take responsibility of the entire episode.
DO NOT BOOK YOUR TRAVEL VIA SOUTHALL TRAVEL. THEY ARE DUPING CUSTOMERS BY SELLING UNUSABLE TICKETS TO THEM AnD GETTING RID OF THEIR UNSALEABLE INVENTORY AT UNSUSPECTING CUSTOMER'S COST!”
“Wish I could give zero stars.. We lost a great deal of money. Please read their terms and conditions carefully as they are different from the airlines.”
“I used to book my international trips with Southall but since last year their service has been terrible. I am refraining from booking with them and also asking my friends to avoid booking with them.
My flights got cancelled in Dec 2020 and they didn't offer me any alternative instead I was on my own to find alternative flight & desparate to fly back.
I was not wanting to put down negative review here but I asked for refund and we are 9 months down the line, still they haven't issued refund at all. They are still saying to follow up after 1 month. My other colleagues got flights cancelled in same time and their refund was issued long time back from same airline I travelled.
They seems to take advantage of situation and rip off extra money from customer who are stuck in facing worst issues with pandemic and offering them huge price difference in tickets.
Appreciate if you can look into my refund asap for invoice 4510963 , or even if you can arrange a refund voucher with airline that will still resolve my issue.”
“***AVOID AT ALL COSTS***
Rude, unfriendly customer service.
Covid flight cancellation refund due for the last 3 months and still no update from Southall.”
