“I had a booking with Frontier thatvwas just horrible. I decided to try Southwest. Anthony at the service counter was great. The service desk Supervisor Ysel Anker was incredible. Thanks to them you have a customer for life. They booked my group a new flight, they handled the transportation of our luggage. They walked me to TSA and insured that i had no issues. As we were escorte, Ms. Anker explained your company motto and the benefits of being a Southwest customer. I was given my vouchers which included an unexpected and well received complimentary drink. It was the best experience. Thank you for your compassion, understanding and customer service. Your staff displayed true teamwork. They work in excellence. There was another employee ( I think her name wss Edna) she was the first one i approached and desrves her own merit. I might have her name wrong so i apologize. When she was not quite sure of something that was when that team worked together until my needs were met. Thank you Southwest for showing me what hassel free travel feels like.”
“Very helpful at check in to solving overweight bag issue. She suggested buying a SW duffle bag to put the extra items in.
Great solution-based thinking. Loved it!”
“I flew to Chicago, worked in a non cell working area. Worked time went over with no access to call southwest and change flight. They took it as a no show and said nothing they could do. So no access to call them was a good reason. No sympathy for the customer situation. On the flight here my bags where over weight by one pound and they demanded $100 surcharge. I had to sit there and adjust my bags to clear the one pound. Then at boarding I get hit again about my bags overweight issue of one pound. That almost made me mis my flight. The plane was half empty from Texas to Chicago. So I stripped Southwest as a vendor in my company. By being treated this way they do not realize what this cost them in additional revenue. They will not get it from me.”