“Spacenk uses an unreliable shipping partner for the international delivery. You are left waiting for your order for weeks and when you complain, they act as if they have nothing to deal with it,- but simply ask you to contact the courier by yourself! And look for your order by yourself… Bit the money is booked from the account straight away! Unbelievable!”
“Terrible, patronising customer service rep on the phone. Have some courtesy - I have been a customer since you opened, in 1993, in Covent Garden. Considering how much money I've churned through you over the years, this is not good enough. Your customer service should reflect your brand.”
“Such poor dismissive customer service after order delayed with no update on timframes and customer told not to contact them! Worst experience first time here but will return to Look Fantastic and Cult Beauty as they actually communicate properly with you and listen to your questions.”
“Deceptive Company with unethical shipping practices
They have a scam claiming 1-2 business days of free fast shipping.
Although once you pay, less than 24 hours later you see a 'Notice' stating high volume of orders has prevented your order from shipping straight away.
In fact your order may not ship for almost a month later, arriving anywhere from 60-80 days after the original order was placed. They do not send a 'VALID' tracking nor is there a way to retrieve the tracking and or know what courier they use.
Not an honest company and certainly not a company I would ever return to.
Lying, unethical behaviour to access new customers is a sure way to lose a lot of business fast.
One you lost the trust of the customer, it's gone forever.
BUYER BEWARE.”
“I wanted advice and the sales person wasn't interested at all. Made me feel very unwelcome. Why do I go into a shop instead of ordering online? Because I need advice. If somebody is annoyed by a customer asking questions they should consider a different career.”
