“Keira at Specsavers Surbiton exceeded any previous expectations that I previously acquainted concerning customer service. As a previous customer service manager I have an unreasonable expectation for customer service myself, however Keira totally blew me away.
I had been given some inaccurate information from her colleague which meant that she was thrown straight into a difficult situation off guard.
She was very kind, attentive and professional throughout the ordeal and spoke to her manager for assistance in resolving the issue.
Keira acted more like a friend than a salesperson. I have had a lot of problems recently and she gave me a little bit more hope in humanity. I can't thank her enough.
#specsavers you should fast track Keira into management at the minimum as soon as possible, you have found a diamond in the rough and endless fields of recruitment. Don't let this one get away.”
“The online booking of an eye test was so much better than all the other high street opticians. The eye test was thorough and professional - I had confidence. The dispenser was very knowledgable and was able to give me options and competitive pricing. In the end the range of frames in store was not enough for me to find what I wanted so I went with Glasses Direct. I can't fault Spec Savers though..”
“quick and efficient delivery - service in store can get confusing and hectic especially when you have an appointment and someone comes in and goes before you - that is not good”
“They have good professionals and when things go right, it is ok. But if you have any problem, you will need to deal with a poor after sales service and the response to their own mistakes doesn't make any difference to improve the customer experience. Sometimes we need more than an apology, we need things go faster, because we already wasted time due to their mistakes.”
“My GP sent me to Crosby branch, Merseyside to have my ears cleaned. But I advise others not to bother. They charged me £55 and didn't do both ears. The one they did wasn’t done properly, and they wanted to charge me another £27.50 as a ‘goodwill gesture’ to finish it off properly, so I walked out. This obscene charging practice is proof that these places feed off and perpetuate the privatisation of the NHS by stealth.””
“Wrong prescription, rushed into buying expensive frames, delay in new glasses being ready, not measured for size of frame, they do not fit properly, Vision still not correct. Staff useless no after sales service can be as bad as Specsavers Surbiton. Rude, incompetent, not interested only in getting your money. Lack of training, poor experience from start and expensive products.”
“I am a Keyworker looking after vulnerable adults and without my glasses I couldn’t see to give medication or write reports during the COVID lockdown my glasses broke I went to my local store to get them repaired I couldn’t get in so rang the number on the door that told me to go online and send an email which I did that was 8-9 weeks ago I’m still waiting for a response
had to resort To good old fashioned Super Glue”
