Sport Chek Reviews

1.6 Rating 467 Reviews
13 %
of reviewers recommend Sport Chek
1.6
Based on 467 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 27%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Sport Chek 1 star review on 5th December 2022
Anonymous
Sport Chek 1 star review on 16th August 2022
Wendy
Sport Chek 1 star review on 21st March 2022
Janet
Sport Chek 1 star review on 8th November 2021
Johnny 1312
Sport Chek 1 star review on 8th November 2021
Johnny 1312
Sport Chek 1 star review on 13th September 2021
Sarabjit Kaur
Sport Chek 1 star review on 1st April 2021
Anonymous
10
Anonymous
Anonymous  // 01/01/2019
Had a great shopping experience today at your Sportchek on Cliff Avenue in Courtney,BC. The customer service from a young man by the name of Chas (sorry if I have misspelled his name )was excellent. He was a real help in my purchase of a Nike Hoodie for my grandson. If possible perhaps he will receive this recognition from me and will receive some much deserved recognition from your store manager. Thanks very much.
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Posted 1 year ago
Funny story about their customer service. I recently bought two packages of socks and when I went to open the second one I found the security transponder (device) was still on one of the socks. I happened to be back near the Kenaston (Winnipeg) location so I took the single sock back in the store. As I didn’t keep the receipt , expecting not to return the socks, they told me I would have to wait half an hour or more for them to do a search and obtain my receipt before I could get my sock back. I thought it was there mistake that they didn’t remove it in the first place, and also could have pried it off and removed it myself, but I thought I was doing them a favour by bringing the device back. In the end I was out a lot of time or my sock and I chose the sock :). perhaps the feel shoplifters like bringing their product back in the front door to have the transponders removed? I attached my mobile visa transaction record (visa number excluded) in case there is any doubt.
Sport Chek 1 star review on 5th December 2022
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Posted 1 year ago
NEVER ORDER ONLINE FROM THEM!!!!! I ordered a bathing suit for a one week swim class. It arrived late-in fact, after the class was over it arrived. I called to explain the issue that it was wasted money and I no longer need it. I was told someone would contact me in 3-5 days. A few days later someone emailed me saying the item was on the way-not at all the reason I called. I emailed back explaining I wanted to return the item not track it and no one is responding. HORRIBLE CUSTOMER SERVICE
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Posted 1 year ago
My in person review. I have had nothing but excellent experiences at SPORTCHEK Bayshore. I travel a fair distance to this SPORTCHEK and I can honestly say that Matt the manger has always gone above and beyond to help me with orders and returns, some of which were complicated dealing with defective product issues. If Matt is leading the staff by example, they too will provide the highest level of service.
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Posted 1 year ago
sport check online return policy is the worst in Canada
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Posted 1 year ago
Bought a Helly Hansen Patrol Parka November 2 2022 for 400.00 and found out on Nov 20 2022 it’s on sale for 249.98. Also bought keens Revel lv high polar boots for 249.99 and they came on sale for 181.94. I was told Their policy is 2 weeks to get a refund. I was taken for 200.00 because of a 2 week policy that should be 30 days. 200.00 is way to much to loose in under 30 days. I think you forgot that Customer’s make paydays possible. You lost me as a customer.
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Posted 1 year ago
Seriously whoever came up with the bone-head policy to charge an OBSCENE $2 for a bag for customer purchases is not in touch with reality. Your staff should realize that they are there to serve the customer…uhm I think that’s why they are working there. Fortunately most of your products can be purchased elsewhere at competitive pricing; with friendly customer service and either no charge or a reasonable cost for a “environmentally friendly” bag. I appreciate great customer service; bye bye SportChek.
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Posted 1 year ago
After buying a $64.99 pair of shoes for my son at a Sports Chek located in a mall setting I was told bags were not supplied and were $2.00. I am sure I am not the only person who does not walk around a mall with reusable bags, leaving me no choice but to purchase one at a ridiculous price. If you want to be environmentally friendly you should provide paper bags and not expect the customer to purchase one and provide the company with free advertising.
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Posted 1 year ago
Had bad experience with the carrier sportchek used but love the product. Someone was to to call me but never did. I end up buying from golftown because the carrier used was amazing. Be careful ordering online with sportchek because they do not see to care if the carrier is crappy.
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Posted 1 year ago
I bought a gatorade water bottle, the cover was loose. Went to return, the Manager said the bottle is missing a washer. We checked the store for the same bottle and it did not have a washer. Very callous attitude from the manager with no respect to his customers
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Posted 1 year ago
Bought kids jacket @ regular price of $169.99. 16 days later I called customer service because the same jacket was on sale for $127. They put me on hold only to come back few minutes later saying “we cannot honour the price difference because you are past 14 days”. I explained to the rep that the jacket still has the tags on it, please save me the headache and refund the price difference. The answer was NO….. Please return the item (online order requiring UPS) to receive a full refund, then buy the same jacket at the sale price………..
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Posted 1 year ago
They had shoes advertised on sale... I went to the store... No assistance... Impossible to get help... And even though I self-served and tried it was very frustrating. I just gave up. That's the first and last time I'll ever go there..
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Posted 1 year ago
Online refunds are a terrible frustrating process. DO NOT EVEN BOTHER ORDERING ONLINE, or reserving a product at your favorite by online as canclation is next to impossible process. They promise a 2 week credit , and took 8 months and many calls.
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Posted 1 year ago
I spent $142 and the associate asked me if I wanted to purchase a bag for $2! I didn’t get a bag and the associate just pushed my purchase across the counter to me…this is such poor customer respect charging such an amount for a bag!
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Posted 1 year ago
While taking my granddaughter back to school shopping we went to sport check. Only to find that the buy one get one 50% off running shoes didn’t apply. Not only that the huge sign at the back that said 40% off back packs had a small print pertaining to only the lunch bags. Felt that advertising was very deceptive. So disappointing
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Posted 1 year ago
False advertising. Golf shirts marked 50% of ticketed items but not so. Notified manager but she had an attitude and made no sense. Please go elsewhere for your shopping....
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Posted 1 year ago
order online at 7 Aug 2022. pick up at toronto leaside location at 9 Aug, First ride at 12 Aug and found the rear brake not work good,also the front wheel and fork is not aligned,simple say is the front wheel is off the center. so I bring it back to the leaside location to have it fix at 13 Aug. they accept my bike and say will send me email to pick it up after is fixed. 15 Aug I got the ready to pick up email, so I go to the leaside toronto location to pick up my bike, they bring me my bike and tell me is all fixed, but after I check it the front wheel off center problem is still the same,it bias to one side ,not at the center. I ask the man service me why? He said he can not fix it but if they still have stock in store ,they can give me another new one or I can return it. I tell him it is perfect if they can fix it because I like the bike a lot. After awhile a man declare himself is the manager name Vu tell me the front wheel off center Problem is normal, it is impossible to fix. the bike is in perfection condition . I tell Vu I want to return it if they can not fix it. He said " you can not return it because you use it already." I asked Vu what if I have a bike mechanic to fix it. will you response the repair bill? He say it can not be fix. also will not response for the bill. no fix, no exchange, no refund and try his best to get rid of me from the store. He does not like the other customers see how he treat an old woman customer. End up I have a skillful mechanic to take off the front wheel and reinstall it. problem is gone. wheel back to normal condition. Vu does not care about my safety. but I do. I am customer of sport check for a long time and always happy about the service but this time is - * hopefully is the first time and last time unacceptable experience. I still love to shop at sport chek But not Leaside Toronto location. I will add a picture after the mechanic fix my bike back to the balance way. to show Mr. Vu it can be fixed if you care!
Sport Chek 1 star review on 16th August 2022
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Posted 1 year ago
Hello I was in on Wednesday aug 10th after 7pm . I had excellent service from a lady named Melissa. She was great attended my needs and helped me find an alternative solution to a product that wasn't in the store. She was friendly and personable from start to finish.
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Posted 1 year ago
They don’t have tennis racquet over grip tape They don’t have arm sleeves They don’t have light gloves They have all expensive stuff
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Posted 1 year ago
I bought three bikes during Covid - one was ok. The other two were not and one was already damaged in the box and I had to pay to get two of them assembled. I called Red Deer store and left messages and no one returned my call. I then left a review and they responded and I was given an email to tell them what happened. I received an email back and they said someone would contact me. I have not heard anything. Summer is passing yet again with no bike. So disappointing
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Posted 1 year ago
Sport Chek is rated 1.6 based on 467 reviews