Sport Chek Reviews

1.6 Rating 467 Reviews
13 %
of reviewers recommend Sport Chek
1.6
Based on 467 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 27%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Sport Chek 1 star review on 5th December 2022
Anonymous
Sport Chek 1 star review on 16th August 2022
Wendy
Sport Chek 1 star review on 21st March 2022
Janet
Sport Chek 1 star review on 8th November 2021
Johnny 1312
Sport Chek 1 star review on 8th November 2021
Johnny 1312
Sport Chek 1 star review on 13th September 2021
Sarabjit Kaur
Sport Chek 1 star review on 1st April 2021
Anonymous
10
Anonymous
Anonymous  // 01/01/2019
The shipping service was amazing!! I ordered a pair of KD shoes online and they arrived 3 days later and they were a perfect fit. I also used the Canadian tire pin code to save $15. They were an amazing purchase.
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Posted 3 years ago
Ordered a ton of stuff online many times in last 6 months. Everything was great. Received it in time and all fit. I had one pair of my son's boots that did not fit just before lockdown and they refunded me at the store in minutes. Will definitely order from Sport Check again!
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Posted 3 years ago
Great customer service yesterday at the Winnipeg Unicity store around 1 pm. Both staff actively helpful but not overbearing. Friendly and professional. Extremely upbeat and didn’t laugh at my hideously frostbitten ear - will definitely be back!
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Posted 3 years ago
I had difficulty getting a parcel delivered. I spoke to two individuals today and the issue was resolved. Sportschek uses tforce to deliver. I used 2 online inquiries and another was completed by Lori at sportschek call center. I called tforce with the inquiry tracking number. The person said she wouldn't correct the issue so the package could be delivered. I called sportschek back and the package was delivered about an hour later. Thanks to both Lori and the gentleman who helped me today.
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Posted 3 years ago
Howe st - Vancouver store. I just had a wonderful experience. I purchased some shoes two months ago which started falling apart. The emailed receipt which was easy to find was also a plus. A lovely girl greeted me at the door when I came into exchange.. communicated to another in the shoe section to give me assistance and exchanged quickly and easily. A very pleasant ease in such wild times.
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Posted 3 years ago
I went to the store to buy a basketball hoop for my son, and quickly found it. I spent a total of 6-7 mins in the store. Within that time frame 3 different staff members I passed offered to carry the 50lbs box for me to the front counter or to my car outside. AWESOME SERVICE! When I tried to assemble the system at home, 1 of the long tubes was damaged and wouldn’t fit the adjoining tube. I returned to the store within a couple hours and explained the problem. Service/return department quickly gave me a new replacement part. Great service recovery!
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Posted 3 years ago
I arrived at sportchek with one minute remaining before close. My son had a broken toe and we needed running shoes with good support. We had bought ASICS runners that didn’t work out elsewhere and they had no replacements. We were desperate and I was really disappointed that the store was closing. I asked them if we could please come in quickly and they allowed us to come in and buy shoes, and were very patient and accommodating. Thank you!
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Posted 3 years ago
Ordered rollerblades and they arrived within 2 days. I couldn’t be happier!!!
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Posted 3 years ago
I don’t usually write reviews but I had to this time. I ordered rollerblades and they arrived within 2 days. I couldn’t be happier!!!
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Posted 3 years ago
Website is very easy to navigate. Used the curbside pickup and order was ready within the hour. Very pleased with the pickup option as delivery from anywhere right now is a nightmare with all the delays. 5 stars for Sport Chek!
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Posted 3 years ago
Easy to navigate website. We used curbside pickup and order was ready within the hour. Very pleased with whole process and would recommend.
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Posted 3 years ago
Painfully informing that return process is horrible. On return form there a address is mentioned, but they don't accept returns and advise to go to SC location. At locations queue for buying and return is same. Every location I went there are Long queues with times more than 45 mins. And irony is after waiting for an hour all standing in queue, 80% are time wasters. Don't buy zilch but actual customer suffers. Called designated courier for return and charges are exhorbitant. This is the very first time dealt with SC, and such experience of return makes me two minded to never buy at SC Especially online. There is no consideration of age, people having difficulty to stand in scorching heat. I have given business and have to go through this torture. I order so much stuff online from other companies and very happy with their return policy. Thanks. Had a torturing experience and hope one learns from this experience.
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Posted 3 years ago
Very fast shipping on online orders, my item was perfect. I see Some negative reviews but I have never had a problem. Sometimes parcels have came separately but that’s because the fulfillment centre didn’t have them. Only one order was cancelled and that was because they were out of stock.
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Posted 3 years ago
Tegan helped me last night in atmosphere shoe department in West Edmonton Mall. Tegan immediately came over and asked if I needed assistance. She was so helpful that I bought 2 pairs of shoes. She made suggestions, knew her product and was a pleasure to deal with. Thanks Tegan. !!!
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Posted 4 years ago
To-day,Jan.24 I was at the Sunridge Sportcheck to do an exchange. The item was not available in the store,so the cashier,Sydney,did the return and ordered the item on line.I have never in my 60+ years had such excellent customer service - so pleasant and helpful.She should be considered for future advancement!
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Posted 4 years ago
I wish to thank Terry and staff of the Owen Sound Sportcheck store for their amazing help and advice this past year... As grandparents of very sports minded kids...they have continued to advise us and help us. When our granddaughter’s ball clete broke a week before a provincial tourament Terry made sure a replacement was shipped to us..Duringthe purchase of back to school shoes and the “Black Friday/Christmas shopping they continued to help no matter how busy. Thanks Owen Staff
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Posted 4 years ago
Found at Sportchek boots I could not find anywhere in the world at a very competitive price. Item shipped in 1 business day. Fast delivery. Received goods are perfect.
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Posted 4 years ago
just great
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Posted 4 years ago
Just love it.
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Posted 4 years ago
Honestly, the Sport Chek in Richmond Centre is good. They helped me a lot with my skateboarding helmet. They explained to me why I shouldn't use the ice skating or biking helmet and checked all the styles online for me. Also, they taught me what I need to prepare for skateboarding and even recommended me a professional skateboarding shop. That's a lot of help! Thanks!
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Posted 4 years ago
Sport Chek is rated 1.6 based on 467 reviews