Sports Direct Reviews

3.72 Rating 745,008 Reviews
68 %
of reviewers recommend Sports Direct
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 70%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.64 out of 5
Returns & Refunds
Refunds Process
Returns Process
Could Be Better
Top Retailer in the Customer Voice Awards,  Summer 2020
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Anonymous  // 01/01/2019
You could not have asked at the worst possible time. I have ordered a retro England top from yourselves & via your website I chose a Large size only to find that you have sent me a small. Not at all happy that I have had to pay for postage & packaging for a mistake at your end that has then cost me. Here I am a week later with no large size item & I am £40 pounds down out of pocket with nothing to show for it. In short this has been a miserable shopping experience. Pull your finger out and send me my goods Also please add a minus option to your star rating, I have a feeling it would be used quite regularly
Posted 1 day ago
Brought for grandson Perfect gift and half sizes available. Good price for brand looked good well made.
Posted 1 day ago
Paid for next day delivery and it came the following day. Asked for my money for that I paid next day delivery for and nothing has been done about it.
Posted 1 day ago
Easy to order online and prompt, efficient delivery.
Posted 1 day ago
I ordered some trainers and didn't receive a confirmation email so I emailed your customer care team. they came back fairly quickly tto re send my confirmation which was great as I had no record of the transaction. So thankyou! Regards Lisa
Posted 1 day ago
The items arrived in good condition. However, I paid extra for next day delivery but it did not arrive on time.
Posted 1 day ago
Really poor , conned out of the next day delivery charge, won't be bothering you again
Posted 1 day ago
Great Service. Parcel came a lot quicker than originally quoted. Got updates re when to expect the delivery and parcel arrived during the allotted time slot.
Posted 1 day ago
Returned shoes for exchange for bigger size, no exchange happened very annoyed
Posted 1 day ago
Still awaiting my parcel, hermes said its lost. Told webchat but they were not interested. Would like u to send out new parcel asap
Posted 1 day ago
Im happy with items i received driver very nice
Posted 2 days ago
Totally love it. So simple to use. Excellent products, great prices! Something for everyone. Telling anyone and everyone
Posted 2 days ago
Delivery late, refund issued and then re charged. No responses to queries. Arrived over a week late
Posted 2 days ago
I found what I wanted.The shoes were delivered before the expected date.
Posted 2 days ago
Very nice prices en fast delivery not my last order
Posted 2 days ago
Ordered daughter sandals came the next day very fast efficient service
Posted 2 days ago
Quick very nice thanks
Posted 2 days ago
Muito bom, mesmo o que queria
Posted 2 days ago
Material threading falling apart from trainers days after buying
Posted 2 days ago
Thank you for the cup. It is so well. And I love it
Sports Direct 5 star review on 4th May 2021
Posted 2 days ago
Sports Direct is rated 3.72 based on 745,008 reviews