Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 4,718 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 4,718 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 14th December 2023

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Obsessive customer care.”

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Posted 8 months ago

“Great variety of items, website a little clunky. Fine if you know what you want and have some experience with irrigation but it could be improved by short videos explaining some of the choices. For example: why choose a 25psi pressure regulator instead of a 45psi pressure regulator for 17mm netafim drip tubing? What length 17mm with 12 inch emitter spacing will a 35psi versus a 25 or 45 psi regulator supply?”

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Posted 1 year ago

“Ordered a vet small order, and you treated me like a long time customer. Then asked a question and was happy with the answer.”

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Posted 1 year ago

“Denny at Sprinkler Supply Store really made an otherwise ordinary online order an incredibly personalized and pleasant experience. From beginning to end, he was there checking in, expressing his gratitude and care for his customers and making sure everything went smoothly. It was my first time ordering and I chose this site for the excellent price but I will choose them again simply because of the excellent customer service from Denny and his team. Thanks! My order arrived quickly and was exactly what I needed.”

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Posted 1 year ago

“Order a backflow on Friday and received it Monday, installed it and had a very thankful customer.”

Sprinkler Supply Store 5 star review on 1st July 2022

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Posted 1 year ago

“Absolutely a pleasure doing online business with Sprinkler Supply Store. Fast shipping and great products. The project this week was landscaping lighting. Still in progress but looking fantastic!”

Sprinkler Supply Store 5 star review on 23rd May 2022

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Posted 1 year ago

“They had a part that was hard to find elsewhere which was nice but I thought the shipping charge was kind of high for as slow as it was. Not saying that would stop me from buying from them again but something to consider.”

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Posted 2 years ago

“Denny in customer service worked quickly and effectively to resolve our shipment issues, and within 24-hours the entire matter was cleared up and full satisfaction was achieved, I have not seen this 3-star level of service from many organizations over the past 3-5 years. Congratulations and I am a customer for life for sure, many thanks again!”

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Posted 2 years ago

“thanks smooth sailing”

Sprinkler Supply Store 5 star review on 26th April 2021

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Posted 2 years ago

“Fast shipment, but didn't receive rest of order yet. Not sure where my Hunter I-40's are or if they'll even be shipped. Looks like the order was shipped incomplete and I'll never get my I-40's. If I get my I-40's without much on my end then this is acceptable. If not then this is unacceptable.”

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Posted 3 years ago

Hi Bobby, thanks for the review. I had responded to your email regarding this situation last Thursday - the remainder of the order was shipped from a separate warehouse and was scheduled to arrive to you on Friday. The tracking is showing that it was delivered. I've sent you a private message with the tracking for your reference. Please get in touch if you're not able to locate the shipment.

Posted 3 years ago

“The Sprinkler Supply Store had all of the items that I needed, in stock!! They answered all of the questions that I had and we had fun doing it!!! Thank you Sprinkler Supply Store!!”

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Posted 3 years ago

“Good service, they even went out of their way to find me a part not in stock. Would appreciate some help in understanding the difference between Hunter PGP rotors with blue or red nozzles. I ended up buying both so that I could see for myself”

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Posted 5 years ago

Thanks for your review. I'm glad that everything worked out. Essentially, the red nozzles are the older styled nozzles - the blue ones offer more even watering, offering better water conservation. The numbers on the blues also represent the GPM that the head puts out. The old red nozzles were just numbered 1, 2, 3, etc. It's probably best to experiment. I've had customers report everything from a massive difference in water use to no difference at all. All the best! Denny ~ Sprinkler Supply Store

Posted 5 years ago

“Personal service via phone made me less worry about ordering the wrong items. Their 'Pay using Amazon' didn't work, so I called directly. I could have ordered in Amazon, but they actually had a better deal. See?”

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Posted 5 years ago

“Great selection poor customer service, failed to notify at time of order that items were backordered. In fact I rec notice of backorder when I promptly an inquiry as to status of shippement after two weeks. Customer service 0 stars.”

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Posted 5 years ago

Hi Timothy, thanks for your review. My sincere apologies for any confusion or inconvenience, our tech team is aware of the issue with the automated backorder emails and has been fine tuning the system to make sure that they are going out in a timely manner. We've made some changes over the past few days that will get things running efficiently again. Please don't hesitate to get in touch if there's anything else that I can do for you. Denny ~ Customer Service Manager

Posted 5 years ago

“The new site looks amazing guys!”

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Posted 6 years ago

“Placed an order for some LX lights and was not informed at checkout that everything wss backordered. First package came looked as though it had been on someones shelf for years. The second package was better shape but was useless without the other half of the fixture. Received the final package last week and decided that even though i saved a few dollars, i won't be buying from your store any time in the future.”

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Posted 6 years ago

Hi Thomas, thanks for your review. My apologies for any inconvenience; I can see that you did receive several shipments from us on this order and I can understand the confusion. We had several of the parts on your order in various warehouses and ordered the rest from the manufacturer. Please don't hesitate to get in touch if you feel that any of the parts that you received were in less than new condition, everything that we ship should be new from the manufacturer and I will definitely take care of you. Denny ~ Customer Service Manager

Posted 6 years ago

“Twice I was told in emails that a backordered item would take 7-10 days. Twice I had to call Sprinkler Supply to get status. It took over 30 days for the items to be delivered. It appeared actual shipping was triggered by my second call. I requested the '10% discount on your next order' be applied to this $470 order due to delays and poor communication. I received silence. I don't get the impression 'customer service' is part of their company policy.”

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Posted 6 years ago

Hi Frank, thanks for getting in touch. We did have a lag at the end of the year due to our warehouses being closed for the holidays. We did try to notify everyone of the delay, but it sounds as though we need to do a better job of that next year. Your parts were shipped out the first day that the warehouse employees were back on 1/2. Looks like it was about 20 days from the day of order, which I agree is longer than we told you and not acceptable. I'm happy to offer a 10% discount on the order for your troubles, and I apologize again for any inconvenience this caused. Denny ~ Customer Service Manager

Posted 6 years ago

“The item I needed quickly was listed as in stock. I received an email the next day informing me it was back ordered. The item was not as pictured Upon further investigation, when the product I received was different than the one pictured, I discovered that the description on your website, as far as I can tell is inaccurate. On your website the LVCZNV10075-LF is listed for use on drip runs using .25 and 17.6 gpm. On netafim's website that model is listed as being appropriate for .25 and 4.4 Gpm. My drip system uses 5-7 gpm. I needed it in a pinch and the system works well so I did not peruse a return”

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Posted 6 years ago

“I ordered quite a few parts from SprinklerSupply store. They took quite a long time to arrive since some of the items were back ordered. There is no way of knowing from their site which items are back ordered nor is there an email sent letting you know. So my items eventually start trickling in except that one last back ordered shipment. When it finally arrives I find that they put two of the wrong part in the box and it's missing 48 tees. However their website says that they shipped the tees. So I sent them an e-mail and get a fairly prompt response during their business hours that they will fix it. I waited a couple days but they never sent a new tracking number for this new package so I email them again and request it. About two days later I finally get a tracking number, but the package is only 1 lbs. They only sent the incorrect parts and I still don't have the 48 tees after placing an order about a month and half ago.”

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Posted 6 years ago

Hi Jason, thanks for your review. My apologies for any confusion and for the errors to your order. We do have "In Stock" or "7 to 10 days" availability listed on the website for each product, and we do send emails out directly after the order has been placed to notify the customer about any backorders. It's possible there was a glitch with the system if you weren't notified. The two sets of replacement parts were shipped out from two separate warehouses. According to the tracking, the 48 tees arrived to you last week on Friday. Please let me know if you're still missing anything. Denny ~ Customer Service Manager

Posted 6 years ago

“Still waiting on back ordered parts and my inquiries as to when I will get them have not been replied to”

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Posted 7 years ago

Hi George, my apologies if we missed you somehow. I'm showing that the entire order was shipped and delivered. I'll follow up privately to make sure that you get everything that you ordered. Denny ~ Customer Service Manager

Posted 7 years ago

Sprinkler Supply Store is rated 4.7 based on 4,718 reviews