Square Off Reviews

1.2 Rating 19 Reviews
0 %
of reviewers recommend Square Off

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Anonymous
Anonymous  // 01/01/2019
I ordered my Square Off Neo and accessories worth $317 back in August of 2022. Thankfully, I used PayPal to pay for the items. They informed me that they estimated that it will ship by November 30th 2022 and during which, they kept sending me emails to assure me that the waiting will be well worth it. Then other marketing emails just kept coming. While keeping my hopes of receiving the chess set when November rolled around, I was eager to see an "shipping notification" before November 30th. Then it went past November 30th and did not see anything. Then finally, sometime in December, I receive an email stating that the product shipment has been delayed due to unforeseen "logistics issue" -- Logistics Issue? I said to myself. What does that mean? Issue with DHL, UPS, FedEx? What?? Then I gave them the benefit of a doubt and waiting until January. Then I can stumbled upon lots of negative experiences with other folks whom went through similar ordeal as myself. Then I contacted PayPal Resolution -- although they sent for information to Square Off, they've not responded at all. So I am waiting for my refund at this point. Do yourself a favor, stay clear away from this mechant.
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Posted 1 year ago
If I can remove the 1 star and give this company a 0/5, I would. I ordered 2 boards on April 2022. It was delayed twice, once in August 2022 and then pushed to March 2023. I contacted the company earlier this week just to be informed it will be delayed again till July 2023. (By the way, they will not proactively contact you on the deliveries being delayed). They do not offer any refunds. DO NOT BUY FROM THIS COMPANY.
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Posted 1 year ago
I placed an order in Dec 2021, it was due for delivery in March 2022, the updated delivery date is May 2023. I have asked for a refund several times. This feels like a total scam. AVOID1
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Posted 1 year ago
So I purchased the pro board from the manufacturer directly. This was a big mistake and should've bought it from Amazon. The board ($269 worth) never arrived and UPS said it was damaged in transit and being returned to sender. Squareoff Customer service simply said, "oh yeah the product was delivered" and never again responded to my emails. I have no way to get the product or recover the $269. Never trust them and never buy from them
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Posted 1 year ago
A great idea I really wanted to experience the joys of getting back into chess, but after 2 defective boards I cannot recommend this. Hopefully they can fix the common issues that seem to be happening. I will be keeping tabs on them and if they fix the issues I WILL be ordering again.
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Posted 5 years ago
Scacchiera ordinata a gennaio 2023, ad oggi, ottobre, non è ancora arrivata. Non rispondono nemmeno più alle email. Provvederò a fare denuncia per truffa
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Posted 5 months ago
At squareoffnow.com I bought a set of wooden pieces and a leather bag for my board. This was in July 2023. In August 2023 I sent an email to ask why it was taking so long, in response they told me that the estimated shipping date is November 2023 and in case of any problem, they will give me another shipping date. Don't buy from squareoffnow.com scam
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Posted 5 months ago
Horrible experience, Ordered a grand Kingdom set. It wasn't shipped after three weeks. I contacted them multiple times through their online chat(they don't have a phone number) and every time they said they would contact me, but they never did. They are scammers; do not do business with this company.
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Posted 7 months ago
I purchased a board ($419!!!) For my husband end of April 2023. Gave it to him father's day June 2023) and it's never worked properly. We have contacted them through chat and email at least 6 times with no follow through. Everytime, they say that they will be in contact within 24 hours and no one ever does. I need my money back. The board is useless, constant connection issues, stops mid game, the inside mechanism suddenly jolts and knocks pieces on the floor. It's a mess. Haven't been able to complete one game.
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Posted 7 months ago
Ordered 2 pcs. of SWAP chessboard from this company and paid $574.27 in 09/11/2021!!! I've been sending messages to customer service (because there's no customer phone number) lot of times. I was informed all the time about the delay... delay... I asked a refund, but they do not offer any refunds. DO NOT BUY FROM THIS COMPANY.
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Posted 8 months ago
Unresponsive Customer Service. Beware. Ordered a chessboard from this company and paid $369.00 for not only the chessboard, but for a chessboard sleeve. I've received the chessboard, but not the sleeve. I've been sending messages to customer service (because there's no customer phone number), and have not received a single response back to any of my inquiries. I would not recommend buying ANYTHING from this company as they are not likely to answer any questions if you have problems with your order. If anyone is reading this my order #230530769. Still waiting for my chessboard sleeve. Will likely never get it.
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Posted 8 months ago
COMPANY WAS A HUGE DISAPPOINTMENT I must honestly warn customers NOT to BUY FROM THEIR WEBSITE!! THIS COMPANY DOES NOT VALUE POTENTIAL CUSTOMERS THAT LOOKS FIRST ON THEIR WEBSITE TO SUPPORT RATHER THAN BUYING FROM OTHER CHESS DEALERS!! IF YOU BOUGHT FROM THEIR WEBSITE, YOU ARE AT THEIR MERCY, AND MOST LIKELY WILL EXPERIENCE SIGNIFICANT DELAY OF YOUR PRODUCT!! (IF EVER THEY WILL BE DELIVERED AT ALL!!!) THEY HAVE A VERY POOR BUSINESS ETHICS ON WHO THEY SHOULD VALUE FIRST, AND in RETAINING CUSTOMERS...The Company was a huge disappointment!. MY EXPERIENCE WITH THEM A COUPLE OF MONTHS AGO OF GOING THRU THE HASSLE of COMMUNICATING WITH MY BANK AND THEM, FOR A REFUND was a complete disappointment! because of a product that was not delivered. IT WAS a VERY EYE OPENING EXPERIENCE!. Their business SCAM tactic is to inform you that the product you ordered has been delayed, again and again! just to keep you in the loop! you will notice that you will receive recycled, generic canned messages to keep you waiting for an empty promise of a delivery date! The time i lost, was not something i could get back, MAKES ME WANT TO RETHINK MY INTEREST AND BEING CAUTIOUS oN SUPPORTING INDEPENDENT BUSINESS AGAIN!! My advice is: IF YOU EVER, AND REALLY WANT TO GET THEIR PRODUCT. Do Not buy from their website!, BUY it FROM A REPUTABLE THIRD PARTY VENDOR THAT WOULD GET YOUR PRODUCT SHIPPED IN ONLY A COUPLE OF DAYS!! As a word of advise to learn from my experience, if got baited in buying from their website: DO not buy via debit, always use a credit card and try to make a claim to your card provider as soon as possible, when a sign of delivery is delayed!. AS some credit card company only has a grace period of 90 to 120 days from the time of purchase to make a claim. Keep all your written/emailed communications intact and saved. and Never agree to anything less of 100% money back return! just a Warning to potential buyers: AT this rate in how they treat their website customers, i won't be surprised if they would loose business in a few years, having their app that you download unsupported and useless, turning the dependent to the app chess machine that you bought to only a dull piece of equipment/pieces. I am willing to update this comment, but unless they make a drastic change on their unethical business practice, this comment stands the way it is written.
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Posted 1 year ago
squareoffnow.com is definitely a scam!! I paid for chess 20 days ago and they still have not shipped it. They don't respond any of my emails at all. DON'T BUY ANYTHING FROM SQUAREOFFNOW.COM - IT IS A SCAM, FRAUD! BE AWARE!!
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Posted 2 years ago
Square Off is rated 1.2 based on 19 reviews