Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

SSE Reviews

1.1 Rating 405 Reviews

2 %

of reviewers recommend SSE

Company Reviews

1.1

Based on 405 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Visit Website

Write Your review

Tell us how SSE made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

15

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Warning - do not sign up with this company. Their customer service is beyond bad. Their attitude to you will drive you mad and (as it has us) literally leave you in tears. We have had no power in our flat since 27th October 2022. No-one can live there because there's no light or heat so it is sitting empty. We have called tens of times. It takes 30 minutes to be connected and then there are only junior staff who can't help. There is no way to escalate. No way to make them understand how upsetting their conduct is. We have had 2 x appointments to have the meter repaired or a new one fitted. We have waited at the flat in the cold and dark for 4 hours each time and no-one turned up. There is no number you can contact to check progress and so you have to join the 30 minute queue. Then they can't find out what's happened because they can't navigate their own system. Eventually, they just said that 'the system' had cancelled the appointment. WITHOUT TELLING US. TWICE! We are now 54 days without power. This company is a disgrace. Dealing with them is upsetting and exasperating. I beg you, for your own sanity, not to sign up with these charlatans. Go to a proper company instead. I wonder if they'll have the guts to respond to this? Or will it be ignored like every other desperate plea we have made to them. Save your sanity - choose another provider.”

Posted 1 year ago

“READ ALL REVIEWS BEFORE YOU DECIDE TO SIGN WITH SSE AS A SUPPLIER. If there’s one thing in life you cannot avoid, it’s karma! and while this company remain faceless and continue to avoid responsibility for what they put people through (Bullying) they will eventually face the music and before that, hopefully be boycotted by everyone. SSE are the worst company I have ever dealt with in my life. Their call handlers are bully’s, no matter how tactile and polite you are on the phone with them, they insist on talking over you and if you challenge ANYTHING they say you are threatened with the call ending. Every single time I’ve dealt with them it’s been with someone with very poor grasp on the English language and the minimum call time has been 48 minutes (I began recording each call alive had with them over the last 3 calls.) Every call has been an agonising and frustrating experience and never have I had an issue resolved. My last experience was receiving an “Estimated bill” at the start of February AFTER sending them an actual meter reading. The estimated bill was over SIX TIMES what I normally pay, I spent 1hrour 54 minutes on the phone… yes, ONE HOUR FIFTY FOUR minutes, only to be told they could not resolve the issue and that someone would call me back within 24hrs. No-one did, obviously! I’m now left with a huge bill, no way to pay it and no-one to talk to to resolve it. In a desperate bud to claw back some credibility SSE (By the way, now taken over by OVO) have now resorted to submitting fake reviews about the “wonderful experience” so called “customers” have had and how their “lovely” call handlers have helped people in the dead of night - It is UTTER lies and will be investigated eventually by the energy ombudsman. Someone HAS to be held accountable for what this company are putting people through”

Posted 1 year ago

“Absolute POS company. Took 10,000 watt hours off my opening reading, refused to correct their own error, and upped my payments to over £800 a month from £150. After SIX MONTHS of complaining to the Energy Ombudsman and being billed £4800 in that time, they've finally conceded that I only use £120 worth of gas a month yet I'm only in credit by £2800. Oh, and my payments are staying the same. I don't think so. Bunch of thieves.”

Posted 1 year ago

“Disgusting company … poor costumer service, with incompetent, poorly trained staff dealing with customers.”

Posted 1 year ago

“They deserve no stars. They have ruined my life for the past several months. Rightly described as the worst company in the UK, they should be shelling out on huge fines for their utter incompetence. And my problems still haven’t been resolved. In this world of useless companies they top my list as the worst of the worst.”

Posted 1 year ago

“This company are a bunch of crooks. They have been trying to fraudulently bill me for nearly a year, after I moved into a new home and changed energy suppliers. I have received over 50 bills, threats of legal action, and an intimidating visit by a thug on the doorstep. I have repeatedly tried to contact them, but initially they would not talk to me because I didn't have a customer number. They always hang up, transfer to closed lines, or lie and say it's sorted. Avoid, avoid avoid!”

Posted 1 year ago

“I was moved from the absolutely terrible SSE to OVO when they took over SSE. I was given no choice but was hopeful it would be a change for the better. It wasn't! They are still almost impossible to contact by phone with waiting times of up to 2 hours and when they do finally answer it is a call centre employee who can do nothing to help you. They have failed to keep 2 appointments now that they made to install a smart meter and gave me no notice of not arriving, despite knowing that I had to make a 300 mile round trip to be there each time. To do this once was bad enough, but to waste my time, energy and travel expenses again in exactly the same way is just unbelievable! They are as totally incompetent as SSE was before the takeover.. possibly even worse! I have still not received a proper statement from either SSE or OVO using my actual meter readings. They only make grossly inflated estimates, so I have now overpaid them hundreds of £s over the 4 months I have had the misfortune to be stuck with them since buying my flat. Avoid them like the plague. I can't wait to switch suppliers.”

Posted 1 year ago

“Has got to be the worst company out there the customer service are terrible and the company robs you blind horrendous and horrible company definitely do NOT!!! Recommend”

Posted 1 year ago

“They literally robbed me with £448 in just 9 months. The worst electricity supplier ever. Too much disappointed by their service. I wouldn’t refer anyone to take their service. Their customer service is terrible, unprofessional and unjust.”

Posted 1 year ago

“The CEO of OVO appears on BBC TV yesterday evening 01/09/22 and says he wants to help his customers. I wonder if this is because of all the dreadful reviews that have appeared on the SSE trustpilot review sites - which strangely I am having trouble accessing including Trustpilot they have mysteriously disappeared unless I have a problem with my computer!! He needs to read them and realise how anxious, distressed and depressed hundreds and hundreds of his customers are in trying to get through to a useless call centre and get the help they need and have their bills corrected, and refunds due and their smartmeters sorted out. In 2015 his net worth was £675 million according to research online so I think he needs to sort out his share in SSE that is clearly going wrong here. Something has to be done with regards to these energy companies and corporations making huge profits and not ensuring the customers are looked after properly and money correctly invested. The call centre or one of them or may be all is in south africa and the service for many has not been good at all. All the SSE reviews need reading if anyone else can now access them and the public need the help and protecting. SOMETHING HAS TO BE DONE. What are we paying for??????”

Posted 1 year ago

“SSE has overestimated my usage and has not refunded my account after over 1 month of complaints. A third party came and read the meter and I've sent pictures three times. They say they will contact me but never do. One of the worst customer service experiences I've ever had. Avoid at all costs.”

SSE 1 star review on 25th August 2022

SSE 1 star review on 25th August 2022

Posted 1 year ago

“Worst mistake was having a smart meter fitted, from then on it was all downhill.Even one of their own staff admitted that since merging with OVO service had worsened. Call centre staff that are un- sympathetic, I was bombarded with threatening letters even though I had set up a payment plan through SSE to help clear a debt. ( Which I had honoured) I am an OAP and my partner is disabled and they crucified us!”

Posted 1 year ago

“Such a bad company. Were renting a two bedroom flat for 3 years, first half we had Spark energy, then it was switched for SSE. 14 months we were paying estimated bills about £80 a month for 2 bedroom flat. We moved out from that property iin December 2021. After giving final meter readings we were billed for £6000 for 14 months. Customer service explained it is a mistake, that the bill will be around £200. Then later the bill was showing £1500 in our account without even breaking down why we need to pay that much. We were told that we will receive a proper bill with explanation by post. Never got it. This was passed to LCS and the bill went up to £1750. After chasing them, finally we received a bill for £1500, which does not add up however we tried to make calculations. Even LCS agreed with us. SSE customer service was saying that he has a different breakdown in front of him that we have. Shocking, absolutely shocking to hear that. How on earth SSE did estimations and underestimate our monthly bill for over £100 for 14 month? Is it a joke? And again, we are waiting about 2 weeks to receive "new" breakdown from SSE. What a company, scamming people and even can't explain how on earth we have to pay £1500. I hope it will all finish soon.”

Posted 1 year ago

“The worst company in United Kingdom!! 7 months and still not revolving my problem, only 1 adult and 1 kid live in this house!!! And charge me £400, they eat while taking with you, u need to wait for over 40m and the worst thing ITS NO SOLVED MY PROBLEM!!!!!”

Posted 1 year ago

“The recent 5 star reviews are obviously fake. Put through to horrible, aggressive women in South Africa who don't listen and talk over you. They also contracdict themselves constantly. I was sent a bill for £0 and then new bills started again for the previous amount based on a property I haven't owned for over a year. They told me they needed a meter reading then found out from a different aggressive woman that they did have a meter reading. Sadly the energy companies out there are just lawless and don't care. This was a properly horrible experience and I inherited them as a supplier because the previous supplier went bust. This for a property that was vacant when the switch was carried out.”

Posted 1 year ago

“This is seriously the worst company ever.Nothing has been sorted..no bills ,no money transferred. I've been waiting and calling them so many times.Every time just empty promises. I don't know how to even describe this. I spent so much time on phone ..and still nothing.Please avoid them.”

Posted 1 year ago

“Absolutely USELESS!!! I can't stress that enough. Absolutely USELESS!!!! I havent had a gas bill in 2 years and everyone I speak to is hopeless, doesn't sort it out, makes empty promises and does NORHING. I'm sick of sitting for ages on their hopeless phone line waiting for someone to answer, only for them to do nothing... And filling in online forms which are IGNORED. AVOID like the plague!”

Posted 1 year ago

“The call handlers are ridiculously rude, speak over you constantly and do the absolute BARE MINIMUM to help. I wouldn't recommend this supplier to ANYONE. THEY'RE AWFUL”

Posted 1 year ago

“If I could write a review without giving 1 star I would. Takes ages to get through to anyone on the phone, they don't answer emails and they don't pay money owed to you through the Solar Tariff Feed. Absolutely abysmal Customer Services!”

Posted 2 years ago

“Extremely bad customer service.”

Posted 2 years ago

«
1
2
3
4
5
»

SSE is rated 1.1 based on 405 reviews