Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Stacee's Reviews

1.3 Rating 306 Reviews

6 %

of reviewers recommend Stacee's

Company Reviews

1.3

Based on 306 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Stacee's made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stacee's 1 star review on 16th April 2024

Stacee's 1 star review on 5th April 2024

Stacee's 1 star review on 5th April 2024

Stacee's 1 star review on 4th April 2024

Stacee's 1 star review on 4th April 2024

Stacee's 1 star review on 4th April 2024

Stacee's 1 star review on 3rd April 2024

54

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dress I purchased for my daughter’s homecoming dance was absolutely terrible. Looked like a child made it. After multiple e-mails back and forth with the company, as well as all the photos they requested, NOTHING. They will never give you your money back. This company is a SCAM. Do NOT purchase from them. I threw $145 out the window (I am a single Mom and that was a lot of money for me!!!!) and had to buy my daughter another homecoming dress. This company should NOT be allowed to do business. Total rip off, HORRIBLE customer service. Total crooks. If I could give them zero stars, I would”

Posted 4 months ago

“Avoid these people. They are based in Hong Kong and do NOT offer refunds in anyway. They completely ignore our UK consumer rights.”

Posted 4 months ago

“This business is terrible! My dress did not fit and measures different than the website and they refuse to return! They asked for a picture in the dress I told them would not zip which is awful! Then they told me if I delete my review (on another site) they would give me $80 but only after I delete my reviews! They are a scam and a horrible company! Do not recommend! You’ll never get your money back even if you offer to ship the dress back!”

Posted 4 months ago

“Do not buy! If your dress does not fit they will refuse return/refund. My dress didn't fit as the measurements online were different to what i received. They now will not accept a return/refund to resolve this but instead are trying to force me to buy another dress! They asked for pictures of me in the dress (disgusting for a professional buisness if you ask me) and then refused to send a return slip for my item. I have now lost £140 to this company and because of all this I now don't have a dress for my own brothers wedding. Their service team are a joke please save yourselves the trouble and buy from somewhere trustworthy!”

Posted 4 months ago

“AVOID AVOID AVOID - Nothing short of robbery. Their policy on their website is not true, they do not accept refunds, they will fight with you rather than refund your well earned money for dresses not customised to standard UK sizes.”

Posted 4 months ago

“AVOID Do not use complete joke! The website says it offers returns but that is rubbish! Refuses to take returns and advises you resell items yourself”

Posted 4 months ago

“Please do not purchase from this company! I bought a bridesmaid dress and I am having trouble sending it back. Firstly they keep telling me they can only refund part my money due some irrelevant ball excuse they made about delivery and “saving me time and money” offered to pay me back £15 and keep the dress and flog it elsewhere. I paid £99 for this dress. After just reading reviews i wish i never bothered. I have threatened them with trading standards and also contacted my bank for them to refund the money in case they refuse too. Absolute joke !”

Stacee's 1 star review on 25th November 2023

Posted 4 months ago

“This company does not deserve even a one star review, they are scammers. Despite their returns policy stating they will give a full refund for faulty goods, I have been fighting since August 2023 to get a refund for a dress that was stained and had sequins hanging by their thread. I paid £120 for the dress and they are currently offering me a refund of £85 if I remove my negative reviews. They won't give me the contact of the CEO in order that my complaint can be escalated. Please do not purchase from this Company.”

Posted 4 months ago

“scammers as in most cases, dresses didn't arrive in time even though I had paid £30 for express delivery, they then ignored my request for refund for days saying the n the same old it seems "out of time" Refund REFUSED”

Posted 4 months ago

“This company is a fraud. They say on their site that they offer free returns, but they do not. Please do not purchase from them. I am out $400 because I purchased from them.”

Posted 5 months ago

“I ordered a $207 wedding dress that didn't fit. It was eligible for returns however they asked me to have it altered instead. When I declined they offered me $30 and told me to find another buyer for it. When I email them they reply by copying my message and pasting it back in! I am working with my bank to reverse the charge at this time. I should have read the reviews prior to ordering from them!”

Posted 5 months ago

“My mum purchased a size 16 dress from them a few back. They wanted to make a custom dress for her (we feel they tried to push for this so we couldn't return the dress. Mum opted for a size 16, and they said they could return it. She has now been trying for weeks to return it, and they are refusing to give her back 100% of her money.”

Posted 5 months ago

“DO NOT ORDER FROM THIS WEBISTE! SCAM! YOU CAN’T RETURN YOUR UNWANTED ITEM! THEIR COSTUMER SERVICE IS : 0 THE FABRIC IS SO POOR AND THE CLOTHES LOOKS TOTALLY DIFFERENT FROM THE PICTURE. I am so sad I waisted my money here.”

Posted 5 months ago

“I just read a few reviews and wish I did that before ordering from them. I ordered 2 dresses, did not like them, want to return for full refund. They would not give me an address, asked questions about why I didn’t like the dress, I’m dealing with my credit card trying to get my money back from these crooks. One of their crazy responses: “Dear, Thanks for your reply and I can understand your mood. We hope to offer you the perfect dress. How about this, we re-do a new one for you for free, just collect some shipping fee. You can choose other styles and colors. We could also offer you the free custom service in order to make a perfect fit. You also needn't return the dresses you received, instead resell them. Do you think this is okay? Look forward to your reply. Sincerely, Eve””

Posted 5 months ago

“I would give 0 stars if possible. Avoid this site if looking for any wedding or prom dresses. They promise to refund if there are issues but they only offer a small amount compared to cost of dress. They say it’s custom made even when it isn’t and fabric used is not always as described. How can you advise someone that you will not give them the return address cos it costs more to return and that you will offer £30 for the inconvenience and ask them to resell it elsewhere???? This is absolutely rubbish customer service.”

Posted 5 months ago

“I ordered a dress from them. On the website it say you can return the item. The dess was too long and it wasn’t the same as the one online so i decided I didn't want to keep it. From October the 18th i have been trying to return the dress but they keep giving me options on why I should keep it. When I tell them that my final decision was to return it, they stopped emailing me and when i go on the chat they tell me to wait 24 hours for someone to reach out. It has been 72 hours and no one has emailed me back.”

Posted 5 months ago

“Do not allow you to dresses. Customer services suggested I send a picture of my daughter in the dress to see why it didn’t fit he properly. Very strange and creepy request. Then they want you to sell the non returnable dress on your own .. but encourage you to buy another dress from them!! Worse customer service ever!”

Posted 5 months ago

“I requested a return because the dress did not zip, and they asked for photos of me in it?? (Uh… the dress that doesn’t fit?!) Then never responded when I said no, because that is an inappropriate request, and asked to begin the return process. SCAM “return policy”. Buyers beware!”

Posted 5 months ago

“Fraud!!! I ordered 2 dresses, thinking I could try them both on and return the one that doesn’t fit. The dresses that showed up were shoved into a bag together. When I unpacked it, the color was off, the fit was weird, and they were so cheaply made. I could not wear either dress. I immediately tried to initiate a return, and I’ve been getting the run around for over 3 weeks. First they wanted a picture of myself in the dresses. I told them I’m not sending them pictures of my body. Then they offered me $60 to keep the dresses and sell them myself. They keep saying shipping is unstable, and risky, and they are doing me a favor. Now they are offering me 70% of my purchase price back, if I will pay them $60 to ship the dresses back. However they won’t respond to my emails any longer. Every day for the last 3 weeks, I’ve had to go into the virtual chat, and ask “Cassie” to have them respond to me. She tells me every day that she is urging them to respond. It should not require urging. Just be decent. They stole $305 dollars from me.”

Posted 5 months ago

“If I could give them no stars I would. My sister is getting married next year and we found Stacees online, I read the reviews on here and somehow they seemed good. They most certainly are paying people to leave good reviews in my opinion. Anyway, the dress came it’s awful, the colour is disgusting and the zip was faulty also 10000% too big to be a size 6. This all happened last week I have been contacting these people for 7 days AND NOTHING USEFUL. They will do everything to avoid giving you a refund such as offering to make you another dress if you pay them an extra £50. Disgusting business. So I took to their instagram and I comment on a lot of posts calling the business a scam as it is. What do they do? BLOCK ME!!!! So I’ve found another instagram account and I’m doing the same thing helping other people to not be SCAMMED. So my final thoughts on Stacees is that it’s the BIGGEST SCAM ON THE INTERNET. I really do hope people read this review and listen to me why would a company block me if what I was saying wasn’t true? UK AND IRELAND AVOID STACEES.”

Posted 5 months ago

«
1
2
...
3
4
5
6
7
»

Stacee's is rated 1.3 based on 306 reviews