Stacee's Reviews

1.3 Rating 269 Reviews
7 %
of reviewers recommend Stacee's
1.3
Based on 269 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Stacee's 1 star review on 28th March 2024
Anonymous
Stacee's 1 star review on 28th March 2024
Anonymous
Stacee's 1 star review on 18th March 2024
Patty
Stacee's 1 star review on 17th March 2024
Fay
Stacee's 1 star review on 17th March 2024
Fay
Stacee's 1 star review on 10th March 2024
Anonymous
Stacee's 1 star review on 29th January 2024
Anonymous
44
Anonymous
Anonymous  // 01/01/2019
I feel awful knowing that so many others didn't have as positive an experience as I did, because I can't fault them. Ordered a custom size wedding dress, got an email same day asking for additional measurements because of the style and then they got to work. Dress was done in just over a week and then another week to arrive, I got it yesterday in a nice Stacees dust bag for future storage. It fits like a glove and its very heavy which surprised me, came with tags on and even stickers with my measurements on. Id love to share a photo of the dress so everyone could see how well made it is but I'm not married yet so wouldn't want to risk someone seeing it!! I'm so excited to wear it on my wedding day and can only hope others in future get the same experience I did.
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Posted 2 months ago
As soon as we placed the order for my daughter's prom dress, we received a message from Stacee's to submit exact measurements back to them. Not only did it arrive early, but the dress is perfect; very good quality and material. I was skeptical but we couldn't be more happy. We'll need to take it in at the bottom, but that's just a given with most dresses and depending on heel height. Overall, VERY satisfied!
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Posted 11 months ago
We ordered from Stacee’s when my daughter found a dress that she loved. I was very nervous because of the reviews, but the dress is amazing. They followed up with me to get her exact measurements, delivered the dress ahead of time, and it’s beautiful - exactly like the photo. There were some strings in the seams we had to clean up and the zipper was a bit sticky at first - that’s it. Totally worth it.
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Posted 1 year ago
I collaborated with Stacees in the Miss British Isles Elegance 2022 competition. I had purchased a sky blue ball gown from the company and I looked like an absolute princess. The material was made out of high quality material and the dress fitted me perfectly. I contacted Stacees and asked if they would like to collaborate with me in the Miss British Isles Elegance 2022 competition and I received an email from the manager saying that they were very interested and said that their designer would make me my very own dress for the final for free. During my collaboration with Stacees, I have received great communication throughout and the company could not do enough for me day or night. I am looking forward to wearing their dresses in the final in September. I would definitely recommend Stacees despite all their awful reviews. I had a great experience while collaborating with Stacees! DON'T LET THESE BAD REVIEWS PUT YOU OFF FROM BUYING FROM THIS COMPANY!!!!! Thank you for everything you have done for me in the Miss British Isles Elegance 2022 competition!
Stacee's 5 star review on 25th August 2022
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Posted 1 year ago
Excellent service. Quick delivery. The dress was stunning. The price of dresses is unbelievable for the amount of material and workmanship gone into making them. Highly recommend Stacees 💯
Stacee's 5 star review on 25th August 2022 Stacee's 5 star review on 25th August 2022
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Posted 1 year ago
I ordered my bridesmaids dress for my friends wedding in September, i am always a little sceptical about ordering online as you never know what to expect!! All i can say is wow wow wow!! It arrived today after ordering about 3 weeks ago everything about it is spot on!!! Would highly recommend 😊😊👍
Stacee's 5 star review on 9th August 2022
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Posted 1 year ago
Stunning dress made to measure fit absolutely perfect will not be looking anywhere else in future
Stacee's 5 star review on 14th July 2022 Stacee's 5 star review on 14th July 2022 Stacee's 5 star review on 14th July 2022
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Posted 1 year ago
Stacee's were fantastic, my daughter looked stunning! The dress was better than we ever could of imagined. Extremely well made, heavy and such a beautiful colour.
Stacee's 5 star review on 7th July 2022 Stacee's 5 star review on 7th July 2022
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Posted 1 year ago
Perfect dress exactly what i ordered i am so in love with it!
Stacee's 5 star review on 30th June 2022
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Posted 1 year ago
I ordered a prom dress for my daughter. It was a gamble but it paid off. The dress arrived and fitted like a glove. They kept me updated via email. They wanted so many measurements . It's her orom tonight and she looks beautiful
Stacee's 5 star review on 29th June 2022
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Posted 1 year ago
After looking online at different dresses for my daughter's prom, trying to find a cheaper alternative to some of the pricier prom shops here in the UK, my daughter fell in love with a beautiful blue prom dress on the Stacees website. Trusting that we would have enough time to refund it if it wasn't right, we took the plunge and ordered it. Communication was great right from the beginning and we ordered it on the 18th May and it arrived exactly the day it was estimated, yesterday the 6th June. I am overwhelmed with how beautiful it is. It looked amazing in the pictures, but I didn't really expect it to be so good in person. There is a lot of material, so doesn't feel cheap. The dress is so well made and the detailing on it is beautiful. We ordered a UK size 8 and it feels as if it was made for her. I wish I had taken the offer of having the length altered as it would have been for free, as it's a little to long (she's 5ft 6in) but that's nothing that can't be sorted and it might be fine with heels. I really did not expect such a high quality dress and would have had to pay probably 3 times the amount if I'd purchased a dress from a store here. I would highly recommend if people are looking for a well made and beautiful dress to look at Stacees. The colour is exactly at it looked on the website too. I have already told a friend who is getting married to take a look at what they have because they have a lot of choice. I am extremely happy and so proud that my daughter looks amazing. And for a 16 year old girl to say "Mum, I feel so confident in it. It's my dream dress. I love it!" then it must be good! Very happy customers and I will definitely purchase again through them in the future. Thank you x
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Posted 1 year ago
Thank you stacees for my daughters beautiful prom dress fits perfect would highly recommend,was a little worried when I read some reviews but definitely buy from stacees again
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Posted 1 year ago
I ordered my dress before reading the reviews, so I was very unsure to say the least after reading them. However, it arrived a couple of days ago and it is stunning. It is exactly as the photo. Customer service always responded to my emails and the live chats. It arrived just on the deadline. When I started to panic, they did offer me a full refund if my dress didn’t arrive on time. Things are taking longer to post, people seem to forget that we are in a pandemic and it is affecting everything from suppliers, staff and postal delays. I have ordered another dress from another company before this one and I’m still waiting for it. I’ve got the tracking number and it’s still at the airport in China waiting to board!! I am very pleased with my item and I would use them again, just maybe a lot longer in advance to allow it to arrive on time
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Posted 1 year ago
I ordered a prom dress and had it made to fit,it took a few weeks to arrive but well worth the wait. The dress fits perfectly and quality is great. Will be buying again. Thank you
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Posted 1 year ago
Absolutely perfect stunning the fit is fantastic. The material fab overall so so happy love it. Looks for more expensive love it my daughter loves it too.
Stacee's 5 star review on 15th March 2022 Stacee's 5 star review on 15th March 2022
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Posted 2 years ago
I ordered my wedding dress and it stated 25 working days for arrival. I had sent my exact measurements and the dress came within the given time. Great workmanship and looks like the picture. I was worried about the measurements but it actually fits perfectly. Great job! Thank you! :)
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Posted 5 years ago
I ordered my wedding dress and it stated 25 working days for arrival. I had sent my exact measurements and the dress came within the given time. Great workmanship and looks like the picture. I was worried about the measurements but it actually fits perfectly. Great job! Thank you! :)
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Posted 5 years ago
Good customer contact service, lovely quality dress for my daughters prom and at a great price. I did have to have some alterations made as it was a little too big but that was not a problem. Would certainly use this company again.
Stacee's 4 star review on 20th July 2022
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Posted 1 year ago
You've got to be joking, they should not be in business, ripping people off
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Posted 1 year ago
The dress I bought was beautiful and well made. However, there is no such thing as easy and free returns. To return a standard size dress was, as I was quoted. $40. They told me to keep the dress and resell it and they would make me another one for $80. They also said that if I returned the dress it could take up to a month to get my money returned. I love the dress but the return policy stinks and I call it false advertising.
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Posted 7 months ago
Stacee's is rated 1.3 based on 269 reviews