“Easy website to navigate but when I tried to go to basket it kept taking me back to viewing times of shows. Worked after 3/4 attempts but was worried I would time out. Other than that, super easy!”
“I'm sure it provides an important service for other small businesses and presumably it's cheaper than the venue providing ticketing services, but it still grates on me that there was no transparency in the "service charge" I was charged. Does this all go to Stage Stubs? Is it per ticket or a flat rate? - it's not clear. For a 3 minute transaction with email delivery of tickets, 16% for the service charge with no explanation or breakdown to justify it is high IMO. We have all got used to ludicrous Service Charges being tacked on by Ticketmaster and others. They rely on us being so grateful for having secured tickets that we won't balk at the last minute additional fee at the checkout. As Stage Stubs is a small business, it would be nice to see them prove that ticketing can be a partnership with the end buyer too and not just the seller who wants to put on a ticketed event.”
“Nice quick service. Think you should charge a little less for booking. £5 ticket and £0.95 service charge is nearly 20%! Bit steep. 50p would be fair.”
“Website looks good and it was easy to use. I deducted 1 star as I was purchasing tickets for different shows and I had to keep entering the password each time I tried to buy for a different performance, which slowed things down. It would be an improvement once you are mid shop, if you didn't need to re-enter the password if you are purchasing for the same event.”
