“I was a little hesitant about buying this desk because some reviews spoke of the packing issues and the wobbling. I purchased it and it turned out awesome. It was extremely easy to assemble and it is extremely sturdy...It does not wobble. I'm loving my new desk!”
“I love my desk! I received only about 4 days after I placed the order. It was extremely simple to assemble
with perfect instructions. I would highly recommend to anyone who is looking for a desk that allows them to stand when working on a computer!”
“it's been over 4-10 business days, and I still don't have the product :(
why would you ask a for a review of the product before a customer receives the order?
is there something messed up in your system that you think i have already received the order?
pretty disappointing so far.”
Hi Brian,
Thanks for reaching out! I apologize for the confusion- this item ships in 2 boxes. It looks like they just got separated in transit! Your Desk is still on it's way under FedEx tracking number 771241505301. It's currently expected to arrive Tuesday!
If if does not arrive by then or if you have any questions, please let me know.
Best,
Jenny
“Came on time, carefully packaged, easy assemble and pretty sturdy. Happy with it so far.
Quick suggestion for sellers: please take extra care on the packet of bolts. Mine was torn and bolts all over inside the box. Luckily, I got all of them, but they might go missing during your next shipment.”
“Customer service rep very good. Product arrived with in a week. Product set up was easy and unit very functional. Very satisfied with the experience.”
“The Stand Steady stand-up desk is easy to install and easy to use once it is up and ready. For a short person (5'0") I appreciate that this desk is adjustable to my height. I also like that when I have put it down (in order to sit) the desk is still not so high that is uncomfortable. Great purchase.”
“To my knowledge, the desk I ordered 9 days ago has not shipped.
That's not a great experience. I called last week and was told it would ship in a few days. If it has, I have no notification.”
“DO NOT BUY ANYTHING FROM THIS COMPANY. I would give them 0 stars if I could. They will never ship your order, their customer service gives you the run around. I ordered 4 weeks ago, they charged my card at the time of order, you can't call them, I emailed with them every other day and they gave me the run around for 4 weeks and NEVER shipped my order. I even reached out to the CEO and nothing changed. STAY AWAY from this company. It was the WORST experience I have ever had with the company”
Hello Samantha,
I apologize that you had such a negative experience with our company due to shipping issues! Unfortunately at the time you ordered we were dealing with compounded issues of delays from FedEx due to COVID-19 and a massive system shutdown at our parent company. These situations are highly out of the ordinary and do not reflect Stand Steady as a company. Again, we sincerely apologize for your negative experience!
Best,
Megan from Stand Steady Customer Service
Hi Annmarie,
We sincerely apologize for the delay! Your order has been shipped by our warehouse but has not been scanned by FedEx. FedEx is experiencing delays in scanning packages because of overcapacity within their network due to COVID-19.
We are currently investing the root cause of this issue! Please feel free to monitor your tracking as well, and you should receive an updated estimated delivery date as soon as FedEx scans the packages into their system.
Best,
Stand Steady Customer Service
Hi Marinique,
I know you just spoke with Harris today on the phone but he has requested that address change to get your package to you and we'll be in touch with any updates once we have them.
Best,
Jenny from Stand Steady Customer Service
Hi Amy,
Thank you for your review! So happy to hear that you love your new desk and that it was easy to assemble!
Best,
Megan from Stand Steady Customer Service
