Starfire Direct Reviews

4.4 Rating 1,619 Reviews
83 %
of reviewers recommend Starfire Direct
4.4
Based on 1,619 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Read Starfire Direct Reviews
Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Excellent company and perfect product with very fast delivery - 3 days šŸ˜€
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Posted 1 year ago
FIre pit is beautiful, many compliments from friends, output on the fire is perfect 180k btu. I have used it a few times and works perfectly.
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Posted 1 year ago
We love the product, beautiful and well constructed. We weren't able to get the 20 lb, 4.7 gallon propane tank installed, the space was too tight. We went with the 2.0 gallon tank and it works fine.
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Posted 1 year ago
This is my second order. My first order was a custom shaped fire element which was delivered weeks early and exactly as specified. Mari Martinez was my customer service point of contact and she was awesome, couldnā€™t have been nicer to work with.
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Posted 1 year ago
The salesperson was extremely knowledgeable and helpful on the phone. Product was shipped and received very promptly.
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Posted 1 year ago
Good service.
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Posted 1 year ago
very hard to navigate and get deleivery info poor website
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Posted 1 year ago
Great products and great customer service If your building a fire pit , should really look no where else
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Posted 1 year ago
I received more help and assistance than expected. My parts arrived promptly as I was told. Thanks and I will surely recommend you to others
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Posted 2 years ago
Will be back for more!
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Posted 2 years ago
I've just ordered the products so I can't comment on them yet, but the customer service, particularly from specialist Sasha Hudson, has been fantastic. She's smart, articulate and eager to help.
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Posted 2 years ago
The salesman, Steve, was extremely professional. He knew the products and spent the time to get me exactly what I was looking for. The customer service follow up was also professional and most helpful.
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Posted 2 years ago
Only received 3 out of 4 samples.
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Posted 2 years ago
Excellent customer service
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Posted 2 years ago
Fedex delivered our original package in good time, but it was pretty beat up and leaking. Starfire went out of their way to make it right! The fire glass is exactly what we were looking for. We are sold on starfire.
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Posted 2 years ago
Delivered on time today.
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Posted 2 years ago
I ordered a Prism hardscape Pentola 3 at 26" on 11 September 2021. 12 weeks delivery estimated. On 11 March 6 months and 26 weeks later, a Pentola 1 model arrived at 28" height.
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Posted 2 years ago
Iā€™ve received emails saying my order has shipped and yet the tracking info link doesnā€™t work. Frustrating.
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Posted 2 years ago
Updating my review from 4 to 5 stars due to amazing customer service and follow up by Starfire Direct!!! I am very pleased with the timing of my order and the 1/2ā€ Desert Gold glass. The color is beautiful and just what I was hoping for. My only complaint was that the initial order had a LOT of unusable glass crumbs/shards. I mentioned this in my review and was contacted by Starfire Direct to apologize. They shipped me an additional amount of the Desert Gold glass to make up for the inconvenience with the initial order. I was very impressed by the time and effort that Starfire Direct went to to make things right. I highly recommend Starfire Direct. Great product and even better customer service!
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Posted 2 years ago
Product was shipped fast. Followed video for install of h burner and it was was to install. Love the glass! It makes the fireplace look fabulous!
Starfire Direct 5 star review on 9th March 2022
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Posted 2 years ago
Starfire Direct is rated 4.4 based on 1,619 reviews