“They restricted my account I have since 2017 and it’s been over a week since they blocked my money. The customer service is awful and there’s no end in sight to this situation. Once I have my money I’ll close my account. Avoid Starling!!! Awful way to treat loyal customers! Don’t bother posting a saving face reply Starling!”
“Not impressed, been a Customer of 2 well known High Street Bank's for 40 yrs plus. Fortunately never been in Dept. At present the Banks are closing down 1 by 1 family and friends recommend Starling, have applied numerous time's each time with no luck and no reason given, must say having read resent reviews cannot say I'm sorry i was not excepted.”
“Starling have restricted access to my account. My sister transferred me money that she owed me and I thought this was a good opportunity to start using the Starling Account. They have locked me out of the account and 8 days later still doing nothing. I would avoid them. Like similar reviews here, they are locking accounts with your money in them. AVOID!.”
“This bank is not for anyone. If you think I’m lying look them up online. You will find court case against them. They locked my account since December 7th till date. They barely respond to my messages and I can see transactions in my account. When I asked the customer service. They said they do this transactions on accounts under review. Today I now know why they said ignorance is a bliss. I should have read the reviews.”
“DO NOT USE THEM !! Holding my money for no reason … had the account 2 days and they restricted it ?? Awful at replying back they will take days !! Ask for proof of why someone transferred me £2 🤣 awful people
Once my payment gets released I will be closing the account
TERRIBLE SERVICE”
“They make up their own rules.
Despite HMRC and the UK's largest national residential landlords association confirming that money/income from property investment does NOT need to be run as a business and CAN be run by an individual, Starling bank will not accept this. Utterly preposterous and very troubling. HMRC are not wrong. The NRLA are not wrong. So why does Starling bank insist on closing my current account because they say investment income is business income? They are f***ing idiots.”
“Brilliant app based bank offering decent rates on savings. App itself is vibrant and user friendly. Set up your bills in separate pots to make your life easier. Definitely recommend!”
“Extremely poor customer service. They shut my account down by accident without so much as an apology and my £20k has evaporated with it. I've spent 3 days now trying to reactivate with no success. All my payments and DD's failed with the closure, including a large VAT payment to HMRC resulting in a fine. Useless people on helpline telling me to keep reinstalling the app and it doesn't work. Then telling me to start a new application for a new account, which also hasn't worked 😤😤😤😤”
“Awful , holding an international payment beyond processing 1-5 days for no reason lodged a complaint but no response after 3 days . No idea when my money will be available and nobody can tell me that. Avoid at cost. The moment I receive my money I am closing the account down. I think they are heading for the crash.”
“Starling bank with its customer service for me is a model of trust, professional manners and humanely approach.
All agents are very good but I would like to speak about Morgan who helped me to solve a little problem generally but for me it had huge impact.
Morgan and all staff make Starling bank to be an exceptional.
Mr Morgan has been very helpful and kind.
I look him as a hope and sunshine in a complicated society. He is a Gentleman with a capital letters.”
“Disappointing Experience with Starling Bank's International Payment Service
I recently encountered a significant issue with Starling Bank's handling of international payments, prompting me to share my dissatisfaction. Despite the bank receiving the payment on January 5th, they inexplicably held onto the funds without providing any valid reason, surpassing their stated 1-5 working days processing time.
Numerous complaints were lodged, and I diligently reported the matter to their customer service team. Unfortunately, the responses only consisted of apologies, with no tangible actions taken to resolve the situation. Despite providing all necessary information and documents, Starling Bank continues to withhold the money without a clear explanation.
I strongly advise against opening any personal or business accounts with Starling Bank, as my experience indicates a propensity for negative impacts and delays in receiving funds.
Regrettably, this has been a disappointing experience, and I hope others can avoid similar issues in their banking relationships.”
“They will hold on to your money and not credit your account for weeks and say they are reviewing.
I wish I read the reviews here before opening a business account with them.”
“Opened this account only a few months ago as I need a Sterling and Euro account. Bank has been holding quite a few incoming Euro payments for 10 days as they said they need to check. Never heard anything like this before. Chatting to support takes ages, so I think that it's not worth keeping this account open.”
“So, because starling were unable to contact me, they have frozen the account, I have since given the bank the relevant information but for some reason the account is still on hold, I am unable to retrieve my money and or pay the bills setup on the account, as a business uts extremely important that these bills are paid, I am being ignored eve. When I call, I am unable to vet to the rite team!! This is totally unacceptable!!
Paul”
“So costumer 3.5 years, opened a business mid pandemic, never had any government loans, help, etc. We just growed quarter by quarter, company never had any financial problems, all paid vat, corporation tax, never missed a payment on any thing, small business, but a more than average turnover for 11 staff company. 2 credit cards with other companies /all paid in full each month/ credit score on experian 100 business/ personal credit scores of directors excellent both no ever any adverse events / yet they refuse any line of credit, business load, overdraft. Nothing.
It's a joke of a bank, they are good just for using them to hold your money and transactioning. Nothing else. They don't look to help grow no one.
And yeah 2nd they don't offer bank refrenceing. When we were in thre process to open 2nd business, we were asked for a reference from lur main bank. - apparently they don't don't. So being with them 3 year plus but aren't able to give a simple referencing about how is your company with money. A total joke.
Avoid, go to high street banks at least in case of anything you can meet someone face to face.not just heartless over the phone and online people which in 90% of the cases they won't help in any way.”
“I recently had an experience with Starling Bank and I must say, it was far from satisfactory. I regretfully inform that I cannot recommend opening an account with this bank due to several concerns that I encountered during my time with them. From their poor customer service to their untrained staff members, it was an overall unpleasant experience.”
“Appalling customer service and obstructive algorithms. I tried moving a modest sum to a savings account and the app point blank refused. I'm going going to close all three accounts and move them to a bank with real premises and real people.”
“I have been a customer of this bank for a number of years. In general it works well, but its customer service sucks, and although it makes it seem as though they are responsive, they are not.
Like another customer below they have also asked me to verify an account, yet when I offered to do so immediately, they did not respond for quite some time.”
“They decided to review my account on Tuesday at 5.29pm. I couldnt get in touch with the review team. This means that across four business accounts and two personal accounts all of my accounts are frozen, without reason. You cant make any payments, or direct debits will not be honoured. I asked them how do I pay 16 members of staff next week? Silence. How do I feed my kids? Silence. Avoid them.”
“Be aware they treating you like a child blocking transactions to Crypto exchanges not only bank card transactions but also bank transfers. RIDICULOUS!!!! We are all adults and we know what we are doing. Remove this stupid policy!!!”
