Startline Motor Finance Reviews

Name: Startline Motor Finance
Rating: 3.26

3.3 Rating 144 Reviews

58 %

of reviewers recommend Startline Motor Finance

Company Reviews

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Metrics

3.3

Based on 144 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

01414066629

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Anonymous

Anonymous // 01/01/2019

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“Excellent communication, very knowledgeable staff all queries dealt with promptly and efficiently, good working relationships with dealership made the process of purchasing a vehicle very quick and easy.”

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Posted 2 hours ago

“I have had excellent service with this company, no pressure and everything explained clearly, a good deal over all would 100% recommended!”

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Posted 6 days ago

“Stay away yes keep your account upto date. Chasing for 8p when it was agreed that as a small amount would be taken in payment today from one of the staff. Constantly phoning, Constantly emails and they are aware of my mental health. Please avoid they are in you 1p owing”

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Posted 2 weeks ago

“STAY AWAY FROM THIS COMPANY They financed me a car with a stolen engine inside and when I raise the issues and complaint, they fob me off and try blame this on me like I have the capability to be swapping engines out 😂 They have refused to provide my data in the terms of a subject access request. Refused me call recordings because they know I have raised my issues with them on calls and they don’t want to accept this as fact. They then send people who are meant to be call collectors to collect the car to my customers houses to try and intimidate me. All the guys roll up in tracksuits and trying to intimidate me to hand the car back over. I of course didn’t do this because I want my money back for the stolen car they sold me and they are trying to fob me off I dealt with a little feeble man in complaints called Colin who does not have a backbone and can only just string a sentence together he is that nervous when he talks in the phone but this guy is a complete waste of space and sucks someone in his management team to feel like the car is his own it something. The company is a complete shambles and don’t adher to their regulation! They will sting you if they can as they do not accept any responsibility for them selling me a stolen car! They even knew the car was stolen and when I finally gave them the car back after my solicitor told me to, they then tried to sell the car on to someone else via auction knowing the car still has a stolen engine in? They only did something finally because I contacted the buyer and made him aware that the engine was stolen in the car and he kicked off! If I didn’t contact him they would have allowed another member of the public to get stung my a stolen car just so startline can make money It’s actually laughable that they think that’s acceptable”

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Posted 2 weeks ago

“Startline motor have always been helpful and polite. Always made sure i was well informed of everything involved. Customer service team is excellent, thank you.”

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Posted 3 weeks ago

“It was quick and I'm glad it went through.”

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Posted 1 month ago

“Very good from start to finish never felt pushed and great customer service team”

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Posted 1 month ago

“Was able to assist me to make a great decision and made sure I know what I was getting in to with great information.”

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Posted 1 month ago

“I have had two agreements now with Startline - my credit is not the best, but I have always been offered a fair agreement, which has been affordable for me. The customer service is fantastic, only small waiting times - if there is ever one, they respond quickly to your requests too! I needed a settlement figure ASAP, and they had it to me via email before my call even ended. I think if you ever needed finance: I wouldn't suggest startline would be the cheapest, but with great customer service, not so scary policies and a simple and straight forward process - I would recommend startline.”

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Posted 1 month ago

“Very quick to get back to customers.”

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Posted 1 month ago

“easy quick and straight forward”

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Posted 2 months ago

“Everything has been so easy and straight forward. Would highly recommend!”

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Posted 2 months ago

“Customer service from this company has been top notch, the staff seem to really care about their customers, and not just for their money like most other car finance places. The price I got was made affordable for myself, and the car has only taken a week to arrive from being accepted for the finance. I can not recommend this company enough.”

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Posted 2 months ago

“Great service and excellent customer service”

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Posted 2 months ago

“Sorted out my finance for my new car then followed up with courtesy calls to make sure everything was in place and asked if my dates were ok for the direct debit's”

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Posted 2 months ago

“It may take a little longer to get the paperwork agreed but follow up phone call is much appreciated”

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Posted 2 months ago

“It was very pleasant to get work with starling insurance I m so happy with there service”

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Posted 3 months ago

“Definition of Cowboys and loan shark is this company, poor customer service they don't care even you are on death bed still required they money, imagine during COVID the jobs dry out, they didn't care about personal circumstances, And they repossessed the car and sell it on loss , Just avoid this company by any means necessary Thanks Sulayman Sulayman”

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Posted 3 months ago

“Would definitely recommend, easy company to deal with , so get the thumbs up from me”

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Posted 3 months ago

“Very professional service pleasant people on phone makes a pleasure to ring up to speak with”

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Posted 3 months ago

Startline Motor Finance is rated 3.3 based on 144 reviews