Stein Mart Reviews

1.4 Rating 286 Reviews
9 %
of reviewers recommend Stein Mart
1.4
Based on 286 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 56%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Stein Mart 1 star review on 27th June 2022
Kim Lahr
Stein Mart 1 star review on 27th June 2022
Kim Lahr
Stein Mart 1 star review on 9th December 2021
Anonymous
Stein Mart 1 star review on 9th December 2021
Anonymous
Stein Mart 1 star review on 30th August 2021
SH
Stein Mart 1 star review on 30th August 2021
SH
Stein Mart 1 star review on 28th August 2021
Anonymous
6
Anonymous
Anonymous  // 01/01/2019
1
Kim Lahr
Purchased blouse 6/5 online for 25.91, which was advertised as the color "coral". Upon receipt blouse was labeled as "poppy' I can best describe it as "hot pink". I immediately initiated a return via email and they sent me a prepaid return label and stated would receive refund 5-7 days. Item was received by Steinmart on 6/12. When no refund was received I emailed them 3 more times. Then I received a $9.77 gift card which I returned. They then sent an email stating that they do not refund the amount that the item was discounted ??? and do not refund sales tax. This is illegal. I have now disputed the charge with Bank of America. Horrible, dishonest business. So sad, I loved the brick and mortar store before it closed.
Stein Mart 1 star review on 27th June 2022 Stein Mart 1 star review on 27th June 2022
Helpful Report
Posted 1 year ago
1
Verified Reviewer
I normally don’t purchase items online but I decided to order a long sweater and leggings. The leggings had holes all over. And it seemed that the holes kept multiplying as the day went on.
Stein Mart 1 star review on 9th December 2021 Stein Mart 1 star review on 9th December 2021
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Posted 2 years ago
1
SH
Got a dress it's horrible quality and you can't get your money back says store credit there's not a store 😒 I'm so Sad and mad took my money DONT ORDER ONLINE. SH .oh you have to pay for the return shipping I pay 65.00 😒
Stein Mart 1 star review on 30th August 2021 Stein Mart 1 star review on 30th August 2021
Helpful Report
Posted 2 years ago
1
Verified Reviewer
Overpriced inferior products. My (supposedly) all leather purse ripped after just a handful of uses. My otherwise pristine bag is now garbage. Customer service sticks to the script further ensuring you will not get your issue resolved or customer satisfaction of any kind. They will not stand behind the merchandise they sell. Save your money, shop elsewhere.
Stein Mart 1 star review on 28th August 2021
Helpful Report
Posted 2 years ago
1
Kathleen Nauman
Most horrible shopping experience I have ever had. I ordered a backyard birdbath fountain and it came smashed into pieces. Customer service refused to refund my money. I will never shop at Stein Mart again. I agree with those who say that it could not be the same company. I was very happy with the “real” store but now it is just terrible 👎👎👎
Stein Mart 1 star review on 19th June 2021 Stein Mart 1 star review on 19th June 2021 Stein Mart 1 star review on 19th June 2021
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Posted 2 years ago
1
Verified Reviewer
Terrible experience with store employee who began yelling at me because I was not wearing a mask. She then proceeded to walk up to me, grabbed the clothes from my arms, hitting my arm and told me to “get out” The police had to be called and report filed. Calling corporate tomorrow.
Stein Mart 1 star review on 25th September 2020
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Posted 3 years ago
1
No Longer A Customer
The store “manager” grabbed clothing from my arms, hitting my arm and demanded I leave, yelling at me. I called the police and a report has been filed. This store employee can not accost or assault customers period.
Stein Mart 1 star review on 24th September 2020
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Posted 3 years ago
5
Verified Reviewer
My queen size quilt is perfect. It’s exactly as described on your website. Best price on the internet and trust me I did a lot of looking before I found it. It was exactly a 4 day turnaround, which is exactly what was promised. This was my first time shopping your online merchandise but I have been a loyal customer of your store for many years. In this day of Covid-19 I try to stay away from shopping in stores.
Stein Mart 5 star review on 4th August 2020
Helpful Report
Posted 3 years ago
Stein Mart is rated 1.4 based on 286 reviews