American Golf Reviews

1.6 Rating 153 Reviews
15 %
of reviewers recommend American Golf
1.6
Based on 153 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 12%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult

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American Golf 1 star review on 23rd September 2023
Mark P
American Golf 1 star review on 2nd May 2021
Jim Lewis
American Golf 1 star review on 2nd May 2021
Jim Lewis
American Golf 1 star review on 2nd May 2021
Jim Lewis
American Golf 1 star review on 2nd May 2021
Jim Lewis
American Golf 1 star review on 2nd May 2021
Jim Lewis
Anonymous
Anonymous  // 01/01/2019
Ordered a left hand cobra Lltd x driver. After reading most of the reviews on here I was very concerned . My driver arrived early 4 th of 5 day delivery window . I received order confirmation and regular updates from Evri and the club arrived in the middle of the 11-13 hours delivery promised. Club in perfect condition and the price was competitive. Excellent service which I cannot fault. Well done American Golf.
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Posted 1 week ago
Paid using gift card and cash and was given a refund onto the gift card but kept my cash. Customer services addressed zero of my concerns with how their returns policy is badly written, doesn’t make sense nor how the policy is just predatory to get more money from the consumer. They ignored my reasoning of how I could send back the entire order and re-order using the gift card to get the cash back and how just refunding me what I’m owned would save everyones time and effort
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Posted 1 month ago
Wish I’d read these sooner. Ordered a club next day delivery for a birthday 3 days later. Birthday gone and still no sign of it. Reason for ordering from them - next day delivery! From these reviews it sounds like they are mis-selling their service.
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Posted 1 month ago
I can strongly recommend not to buy from this site. Got a bug on a garmin golf watch. They asked me to send it in even though I wrote when I bought it. When they received it, it took 1 month before I received a short letter that the warranty did not cover this, that it had expired. Cost me £25 to send over watch, now they wanted another £25 to send it back, even though it will never work again. Worst service you can give. So don't buy here if you don't live in England!!
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Posted 2 months ago
Placed an order 10 days ago and paid extra for next working day shipping - all I have had so far is a tracking number that says not dispatched and no reply to my email to customer services. So a definite 1 star for this shambles and would strongly recommend avoiding as plenty of good UK online retailers.
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Posted 2 months ago
Twice my order has been messed up. Firstly due to item not being in stock after i had already paid for it, secondly due to wrong colour item delivered. Would sadly steer clear of this company in the future.
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Posted 2 months ago
Ordered on the 15th December, never received email confirmation. Supposedly 3 - 5 days delivery, never received my item. Very disappointing as it was, a Christmas present. Just called today 27th December, to be told they refunded me on the 18th as the item was out of stock. I should of had an email of confirmation, but nothing. Just looked on line and the top is available in all sizes, so how can this be available still. If I had know I would of gone and purchased something else as I would of had time to do so. But I kept thinking it would arrive. Won't ever use them again.
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Posted 3 months ago
Appalling service. My order was delivered to the incorrect address nearly 3 weeks ago. The photograph taken by DPD is not my house!!!!! I have telephoned several times, emailed and my case is under investigation.... I have requested a full refund, but am still waiting... They should not be allowed to keep peoples money and not refund in a reasonable time frame. This was Christmas presents, which I explained and still no refund!!!! I will never buy anything from American Golf again.
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Posted 3 months ago
Ordered on 4 December. Still not received a confirmation or delivery but as others have said the money has been taken. Have only received an email to say how busy they are. Very disappointing service.
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Posted 3 months ago
Appalling company. Liars, cheats and conmen. There are many other golf goods providers out there. Please don’t buy from this shower. When they claim they dispatch items it’s a lie. They don’t send but still take your money. This is fraud.
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Posted 3 months ago
Ordered had no emails rung to see where order was on day 15 and was told out of stock and refunding as issue will all Apple Pay’s. Online still allowing you to buy. I told the company this sounds fraudulent that they keep hold of your money until request refund. Do not use
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Posted 3 months ago
Good service, delivery and refund system when needed.
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Posted 4 months ago
Please don't use american golf, they are an appalling company. Especially online, how on earth are they allowed to trade? I can't believe a legitimate online company can take payment but you get nothing in return except a confirmation of order! You will have to chase your order and make many calls. At this stage I'm just keeping my fingers crossed that I receive my refund. I paid for next day delivery, after chasing my order I was informed I would have to wait at least 3 days! I hope this review saves a few honest customers out there from being totally and completely ripped off. A totally shambolic experience
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Posted 5 months ago
Awful company, avoid at all costs. Same old story, letting you order non existent stock and then hanging on to your cash as long as possible.
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Posted 5 months ago
Can’t fault the stock levels or communication of delivery as per many others. However if you use EVRI for your next day delivery service (AG) then I am not surprised your customer service is over-whelmed. Garmin GPS watch left in a general reception and post collection are to the block of flats. No attempt to contact, no attempt to deliver and no signature as per AG process. Guess what, parcel wasn’t there when we received delivery mail with photo and no sign of it since. Can’t get through to customer service and no-one has any interest in a lost delivery if 3-5 days is best response you can do. Well I did not receive it, I did not sign for it and your courier company failed miserably. I will expect a full refund as you don’t have a signature from me.
American Golf 1 star review on 23rd September 2023
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Posted 6 months ago
As others. Ordered, paid. Then on Monday informed order cancelled. Yet both items in stock when we checked. How can they keep getting away with this?
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Posted 6 months ago
Horrendous service! bought an in-stock club and paid for next-day delivery (within American golf's next-day cut-off times). The club never arrived. Automated email back saying out of stock, on the evening of the day it was meant to arrive. However, is still showing in stock on the website. THIS COMPANY HAS GONE TO THE DOGS!
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Posted 8 months ago
Ordered some shark tops, received email to say they could not fulfill order, will get refund in 3-5 working days, American Golf you took my money straight away why not a refund STRAIGHT away
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Posted 9 months ago
To echo the reviews here, very bad service. Ordered two putters online & paid for on a Friday. Full Ordered cancelled on a Monday while I have to wait on €700 + refund for another 5 days with a cryptic reason given for cancellation . Very poor service .
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Posted 10 months ago
Ordered a new driver after 4pm so knew it would not arrive the next day, but would have thought it would arrive the day after. No shipping confirmation arrived, to be told the item was being dispatched from one of the stores, the lady in customer services checked if they had sorted this out....No. Order cancelled. Very disappointed. Order now placed with a competitor.
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Posted 11 months ago
American Golf is rated 1.6 based on 153 reviews