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Stuarts London Reviews

4.8 Rating 18,120 Reviews

98 %

of reviewers recommend Stuarts London

Company Reviews

Product Reviews

4.8

Based on 18,120 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 4th April 2024

Stuarts London 5 star review on 30th March 2024

Stuarts London 5 star review on 17th March 2024

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Stuarts London 5 star review on 17th March 2024

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Stuarts London 5 star review on 17th March 2024

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Stuarts London 5 star review on 5th March 2024

Stuarts London 5 star review on 14th February 2024

209

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Un verdadero desastre, compró a buen precio, en ningún momento avisan que no has pagado tasas cuando llega hay aduana tienes una tasa de casi el 40 por ciento. Y cuando devuelves te dejan sin reembolsar 40€, vamos un auténtico robo.No recomiendo comprar nunca. Te quedas sin nada y encima con 40€ menos, una estafa.”

Posted 1 year ago

“Absolutely disgraceful customer service. I had to return an item because it was too big, not only did I have to pay for the return postage but as the item was shipped free of charge Stuarts then deducted the amount it would have cost them to ship to me.”

Posted 1 year ago

“Hello! My jacket is not here long time ago!”

Posted 1 year ago

“Never received my order, waited 2 weeks, now they are not replying to emails as I want a refund of £104. 50”

Posted 1 year ago

“Poor returns policy”

Posted 1 year ago

“I still haven't received my item 😡”

Posted 1 year ago

“Shopped for the first and last time, what more can I say”

Posted 1 year ago

“The order arrived today, the jacket i bought looks like has been brushed/washed, i had to pay 60 euros of taxes not mentioned on your site. I couldnt be more disappointed”

Posted 1 year ago

“Not received my item even tho it says delivered and on the map it says oak tree but I don't live on oaktree”

Posted 1 year ago

“The shoes received were great quality however they were advertised as EUR43 or UK9, which is my size (every pair I've bought in the last 30 years have been this size and all have fitted) but these were at least 2cm longer than a UK size 9. They were huge. They were simply not the size I ordered and as such I was entitled to a refund. Stuarts initially refused to issue a return label, pointing to some T&Cs which infringed my consumer rights (not a good look for a quality establishment). After a few conversations with them, they decided to issue one "as a gesture of good will (sic)". When they received the shoes back, then issued a partial refund to recoup the cost of the return label. So much for "good will (sic)." Just embarrassing. For stylish shoes, great if they happen to be sized accurately - but if you have any sort of problem and need to speak with customer services, don't expect a quality experience.”

Posted 1 year ago

“Made an order 5 items well over free delivery price, I was going to be away for 2-3 days and didn't want delivery too soon. Was told I would have to pay extra for the delivery so I left it and lost an item.Bit disappointed as I'd used them often.Wrote and asked how to use loyalty points and they didn't bother to reply.”

Posted 1 year ago

“I have placed the order last 26th July and on 9th August i didin't received yet the goods. Even thought I live in Italy, usually from another english e-commerce (Asos.com) i receive my order After Just 2-Days from the purchase. I'm quite disappointed. Looking forward your kind replay, Regards Giovanni”

Posted 1 year ago

“Good price, good items. 20 euros of custom taxes. The last order”

Posted 1 year ago

“Would never use this company again disappointed that I had to pay to return my items.”

Posted 1 year ago

“I ordered some beige Novesta starmaster sneakers with the ecru vulcanised sole unit and toe cap — this was also clear in the confirmation of order email I received — but Stuarts shipped the beige with the tan sole and toe cap. Pretty disappointing not to get what I ordered.”

Posted 1 year ago

“Did not received the package. The customer service is not responding in a timely manner. 3 weeks after the package loss and there is still no positive reply yet.”

Posted 1 year ago

“I was sent the wrong colour shoes and my email to Stuarts regarding the issue was ignored.”

Posted 1 year ago

“I purchased a monitaly puffer jacket and sizing said 46" which is exactly my chest size but the jacket was massive..so called them and was told I was the only complaint on this so they refused to send me a free return label ..so because of bulk of jacket cost me £10 to return..not good..End ect give proper measurements to save out laying hundreds of pounds then more money and time to return and await refund..great!!!”

Posted 1 year ago

“Ordered a pair of Birkenstock sandals online, received a pair but they had delivered a size larger than what I had ordered. Very frustrating as I live in Australia and having to send them back is a pain. Contacted customer service to notify and never received a reply. Very poor.”

Posted 1 year ago

“Delivery in thirty days. Plus taxes not quoted”

Posted 1 year ago

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Stuarts London is rated 4.8 based on 18,120 reviews