Stuarts London Reviews

4.8 Rating 18,033 Reviews
98 %
of reviewers recommend Stuarts London
4.8
Based on 18,033 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Stuarts London Reviews
Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Anonymous
Anonymous  // 01/01/2019
prices are good, but return policy/shipping costs for returns are absurd
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Posted 2 years ago
Rather disappointed to find that Redwing boots were shown as £244 on website and thought I'd snap up a bargain. But when I made purchase on site the only choice appeared to be Paypal or Amazon Pay and when clicked on purchase was presented with full price at £269.00, so no bargain to be sought after all. Thought I'd be able to make payment direct to Stuarts and avoid middle man. Not happy with service.
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Posted 2 years ago
I bought three expensive items. One was XL and I would have happily exchanged it for L but it was out of stock. If I exchanged it, return postage would have been free. I rang and asked if I could have returns label in this case, since I was keeping 2 items. There was no flexiblity and a curt reply. Good quality clothes but I won't use you again.
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Posted 2 years ago
Good delivery options and I received the item quickly. Unfortunately the item wasn’t suitable and they do not offer free returns, only offering a discounted service that covers up to £50. So after returning the item with full insurance (the item cost just over £150) it has ended up costing me £15 just to try the item on.
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Posted 2 years ago
Not sure if they check their products before shipment. There are some QC issues with the Red Wings I received. I don't know who to blame.
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Posted 2 years ago
Still waiting for my purchase and have had no response to my email so not to pleased at the moment
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Posted 3 years ago
Recently i dont receive my product. the product is still in customers service control so i can‘t make e Rezension
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Posted 3 years ago
J'ai du régler 37 euros de frais de douane . Salutations . Caroline Guignard
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Posted 3 years ago
After 8 days of my purchase I’m waiting for the order
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Posted 3 years ago
Terrible delivery service through DTDC. Our of the blue, I get a call demanding Rs. 1864 in cash stating this was for customs duty. I had to arrange cash at short notice and send my staff to hand it over at the gate, as they had no provision for online payment. Their courier boys are very poor at communications and low in knowledge . Their tracking manager Ajad Pal made me do a KYC online , which I did , and he told me nothing else was needed. I was not told that this consignment would attract customs duty @ 30% . Included is an IGST charge of 28% which should not apply to imports . I had to seek clarifications from their Bombay office Ms. Farzana. Not helpful at all . They also levied a " handling charge " . When I am paying courier charges , how is this justified. They gave me no official receipt for the customs payment from the Dept. Anyway I reluctantly agreed to pay. When all was done after multiple phone calls , they yet again asked me for some identification pin code that they had never sent . I finally lost it . Some Vikas helped me finally get the socks . I have never been so badly harassed.. The cost and the hassle was terrible . At GBP 25 each ...its quite a price to pay for socks . This is the first time I have dealt with Stuarts. Your UK communications were prompt and your tracking system was very efficient . It all went haywire in the last mile. DTDC is not transparent and multiple sub-agencies and outsourced contractors are involved in their so called service. This is a scam ...and not providing the original receipts from the customs department tantamounts to fraudulent extraction of money.
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Posted 3 years ago
Tried to return a pair of boots for a different size but they had none in stock. Disappointing!
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Posted 3 years ago
You are asking me to write a review, but still have not received my goods
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Posted 3 years ago
Still waiting for my product to arrive. Was dispatched a week ago and was told it would arrive by 31st December.
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Posted 3 years ago
I bought a pair of shoes from Stuarts London but I received an empty shoebox instead. After a rich exchange of e-mails, they answered "if the courier is adamant that your parcel was delivered correctly then there is not much else we can do". Since I had paid with Paypal I opened a dispute in the Resolution Center and after some passages, including a police report, I finally had my money back.
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Posted 3 years ago
Having difficulties exchanging emails with the Stuarts London support team. They refused to refund the order made online. Can you please help.
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Posted 3 years ago
Having difficulties exchanging emails with the Stuarts London support team. They refused to refund the order made online. Can you please help.
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Posted 3 years ago
Having difficulties exchanging emails with the Stuarts London support team. They refused to refund the order made online. Can you please help.
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Posted 3 years ago
Prompt delivery but unhelpful regarding a return - despite the seam of one of a pair of boots rubbing on an ankle they wouldn't exchange for another pair of the same brand/size without charging me postage for the return, deeming it "not faulty".
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Posted 3 years ago
Have been asked to answer this survey and my item hasn’t even arrived yet. Made my order over a week ago.
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Posted 3 years ago
Shoes were faulty :( disappointing
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Posted 3 years ago
Stuarts London is rated 4.8 based on 18,033 reviews