Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 18,115 Reviews

98 %

of reviewers recommend Stuarts London

4.8

Based on 18,115 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 4th April 2024

Cristian

Stuarts London 5 star review on 30th March 2024

Robert

Stuarts London 5 star review on 17th March 2024

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Stuarts London 5 star review on 5th March 2024

Kevin

Stuarts London 5 star review on 14th February 2024

Desmond Elrod

209

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my hat”

Helpful Report

Posted 2 years ago

“Paying for postage for returns is disgusting”

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Posted 2 years ago

“Manager clueless said I would get phone call back..instead I was doing all the chasing”

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Posted 2 years ago

“Absolutely ridiculous website keeps asking me to change my address which is impossible to do, try and log in again and it let me go through then says my email has already been registered. Seem to remember having issues with your website before, can only think that the articles I had in basket have now become unavailable so this stupid pop up appears instead of wasting my time and telling me that they’re now not.”

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Posted 2 years ago

“I was disappointed that I was informed a day after my purchase that the item was unavailable!!!”

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Posted 2 years ago

“I order a pair of Birkenstocks. They sent a pair of narrow shoes. I sent them back and gave clear instructions about the shoes I wanted to exchange for. Again, I received another narrow pair of Birkenstocks To add insult to injury the shoes were ex-display seconds that had clearly been tries on over and over. I was mortified. Have sent them back and if they send the wrong shoes again I will be done with Stuarts London forever.”

Helpful Report

Posted 2 years ago

“Can’t be trusted. Dodgy business practices. Ordered over $600 worth of items which clearly states on their website it would be eligible for free shipping. Received a PayPal refund and a email AFTERWARDS saying they can’t accept my order because of weight of the item? Didn’t even offer me an alternative solution!!! Now if you check their website they have updated the product shipping description saying it free shipping is excluded. Do you think you can trust this business?”

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Posted 2 years ago

“No response was ever given to my request on additional fees that were never display before the purchase”

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Posted 2 years ago

“I purchased a pair of Danner boots in the sale from Stuarts London. Unfortunately the boots were faulty, but I didn’t realise until after 7 months. Stuarts agreed the boots were faulty and offered a credit note. They were not able to replace and would not refund in cash. I believe this is a Trading Standards issue and I was very unhappy with the offer. I wanted a pair of Danner boots, not a credit note. I would not buy from Stuarts London again. Fortunately I contacted the manufacturer Danner in the USA and they couldn’t be better to deal with. They shipped brand new replacement boots to the UK. The support from Danner was fantastic.”

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Posted 2 years ago

“Sent me the wrong size shoe. Out of stock of the size I ordered. Offered nothing to remedy the hassle.”

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Posted 2 years ago

“Prompt service, but very disappointed to find a price label for £5.00 on the bottom of a tin of dubbin for which I was charged £9.00. I appreciate that there is sometimes a markup but 80% is excessive and I would not buy from this company again.”

Helpful Report

Posted 2 years ago

“I have had a bad experience and will not shops with Stuart’s of London. I ordered size “large” which apparently is different from a US large. As a result I needed to do an exchange- at no point did the customer service reps express even a hint of sympathy from what was obviously frustrating- are British people different size? Why would I assume that?- then I had to send the items back to the UK to the tune of $40 and another shipment charge of $20 to get two of the three items sent back to me. The third item was not in stock. So I ended paying $60 in exchange shipping fees for about $150 in merchandise- absolutely absurd. And again the service reps expressed no sympathy for how undesirable of a situation that is”

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Posted 2 years ago

“Disappointing first experience shopping here, I won’t be returning. Purchased an item and had to return as didn’t fit, I have been refunded less than what I paid. I had to pay nearly £10 to return the item to make sure it was tracked as per their advice. Contacted customer support and no response. Give me my money back please. Pathetic service and poor business practice”

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Posted 2 years ago

“Absolutely shocking!!!! Ordered some puma trainers they were dispatched to another address, and on top of that they gave me a tracking number that had their items delivered four months ago. Never got the trainer's but got a full refund. However never again with Stuarts!!”

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Posted 2 years ago

“Poor service . My parcel took ages to get to me .”

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Posted 2 years ago

“Sent out the wrong item so this was a failed Christmas present then asked me to prove it wasn’t the right size. Customer service not great (especially given their mistake).”

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Posted 2 years ago

“Never again. A long-standing customer, Stuart’s London treated me with contempt over an error on their website in which prices were shown ex-VAT with no indication that this was the case. I requested a free return on the very expensive boots I had bought, on the basis that they were over £60 more than advertised. Stuart’s refused to accept responsibility and told me my iPhone was at fault; however the website error was repeatable on two devices. I kept the boots since a fully insured return would have been prohibitively expensive, but I will not buy from them again. This has left me feeling aggrieved, and with a very bad taste in my mouth. Short-sighted, unprofessional and revealing a complete absence of class in customer relations.”

Helpful Report

Posted 2 years ago

“Unfortunately I cannot review this item as Royal Mail still have the parcel in their Jubilee Mail Centre and it doesn't seem to be going anywhere. Is consider using a more reliable courier if I were you.”

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Posted 2 years ago

“Item still hasn’t arrived.”

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Posted 2 years ago

“I was sent the wrong size shoes in accordance with the manufacturer’s own size guide. I then had to pay for return shipping, and was not given a full refund due to a “restocking fee”. Terrible company.”

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Posted 2 years ago

Stuarts London is rated 4.8 based on 18,115 reviews