“Ordered a watch for my husband’s birthday. Should have ordered via Amazon or Macy’s or any other company that actually functions. I have not received so much as a tracking number or confirmation (five business days in) they do not respond to emails, or phone calls. Of course the charge did go through— the only thing they managed to do.”
“Customer Service is atrocious. Wife purchased watch for me and was sent the wrong color. Reached out to correct. A Rebecca asked for pictures of front and back back in June. I sent photos and now it's August 19th and not a word from them. I have maybe 25 to 30 of these watches but may have purchased my last.”
“Stuhrling appears to be unable to return items after service under warranty, to European customers.
This means that once the watch has been serviced, it is sent to EU customs where the customs process fails due to lack of supporting documents and the watch is returned to Stuhrling.
I have been in this loop for more than 1.5 years and they just failed in their second attempt to return my watch.
My conclusion: Stuhrling are not able to deal with customers who live in the EU.”
“On June 28, 2020 I purchased a watch from Stuhrling Originals, a model Depthmaster 893 Automatic 42mm Diver - 893.03. The advertisement on the watch claimed to be a Swiss movement, it turned out to be a copy of a Swiss movement manufactured in China. No sooner had I received the watch it was loosing 4 - 5 minutes per week, I decided to wait a few weeks before requesting an RMA hopping that, being an automatic, it would correct itself by the movement of my wrist. Such was not the case. In February/2021 I sent the watch in at a cost of $12.75. I was sent an email on February 24th that my watch was received and processed, also informing me that the repair will take 6 weeks, in the same email they were asking for $20.00 for shipping and handling, an excuse used by companies to make extra profit. This same watch was being sold by Amazon for $79.00 and I paid $255.00 through Stuhrling. On March 11th,2021 I received an email stating watch repaired and claiming the $20.00. I called and told them I was not going to send it and if that was the case to keep the watch. As such, I was informed that if I had sent it in within 60 days of the problem arising, the company would have forgiven the $20.00. I stated that, what was just said to me I wasn't aware of that rule, that it shouldn't matter whether it was 60, 90, 120 or 365 days the watch still had a valid warrantee. The girl on the phone stated that they would keep the watch until I pay the $20.00, I told them to keep it because I wasn't going to pay. The watch didn't cost me $255, it cost me, so far, $255+12.75 or $267.75, and if I pay the $20.00 it will then become $287.75. My advice to anyone who read this, and you like the watches Stuhrling markets, buy them through Amazon, you might have some recourse. To me this was an expensive lesson.”
“I know this is not a product review but I cannot go on without stating that your products (I have two watches) are a great value with outstanding performance at a very reasonable price. Now that I got that out of the way, the quality of your service is outstanding as well.”
“This is my first time ordering a watch from this company and I am absolutely disappointed because it has been over a month and I have not received my watch yet. When I order the watch I was promised to receive the watch in a little over 10 days. It has been over a month now!”
“Well designed n beautiful. E price s e surprise. Understand its a mechanical watch but e watch stopped after half day if not winded. The bracelet has some rough edges. Overall, am very happy.”
“ho comprato 2 aquadiver uno per me uno per mia moglie e sono veramente ottimi orologi. sono costruiti con massima cura ottimi materiali siamo innamorati tanto che adesso sto comprando il terzo pe mio figlio.grazie a voi per tutto.”
“Hello,
I bought 5 watches from Stührling.
1) 3971 Automatic
2) 3933 Automatic
3) 3133 Automatic
4) 3981 Automatic
5) 664 Quartz (Aqua Diver)
These watches are great and have had several compliments on them. My everyday is Ares 3981. I love it. I will continue to buy watches from them.”
“Extremely Poor After Sales Service.
I have ordered strap and its been 1 month i have not received. I kept sending emails to customer service. But absolutely no response. They just dont care for my money that i spent. Where is my strap???”
“Love the brand. The selection of watches is modern but elegant. I am not into excessively flamboyant over-the-top watches. I just like a bit of class. Stuhrling is the brand for me. Can't wait to buy my next.”
