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Suntransfers.com Reviews

4.6 Rating 11,567 Reviews
76 %
of reviewers recommend Suntransfers.com
Company Reviews Metrics Info
4.6
Based on 11,567 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 47%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Suntransfers.com Reviews

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Leah Ala. H
Unverified Reviewer
“Title: Unreliable Airport Pickup and Unannounced Cancellation Rating: ★☆☆☆☆ I recently booked an airport pickup service that turned out to be a highly disappointing and stressful experience. Not only did the driver fail to show up on time, but the service was ultimately canceled without any prior notification, leaving me stranded at the airport. After waiting for an extended period, I contacted the company to inquire about the status of my ride. To my dismay, I was told that my booking had been canceled. There was no prior communication regarding the cancellation, and the lack of transparency was both unprofessional and frustrating. The company offered no immediate alternative solutions or compensation for the inconvenience caused. I had to quickly find another means of transportation on my own, which resulted in further delays and unexpected costs. The entire experience was disorganized and left me feeling let down. The company's failure to communicate the cancellation in advance demonstrated a lack of regard for customer satisfaction. I would not recommend this airport pickup service due to its unreliability and poor customer service.”
Helpful Report
Posted 2 days ago
Anonymous
Unverified Reviewer
“I put gold protection on it and they are reluctant to refund my money.”
Helpful Report
Posted 3 days ago
Yaitza Moreau
Verified Reviewer
“Worst experience ever they left us stranded at the airport stating that the driver was waiting and left because couldn’t contact me. I made my reservation for 3 pm for us to have plenty of time to do customs and luggage. Call them at 2:20 pm to let them know we’re ready and they said the driver left and couldn’t come back. They will take your money and give all the excuses. My group of 19 people ended taking a taxi to our hotel.”
Helpful Report
Posted 1 week ago
Abbie
Verified Reviewer
“Driver arrived early, contacted me to confirm where he was waiting. Very polite and friendly. Would highly recommend.”
Helpful Report
Posted 1 week ago
Tina
Verified Reviewer
“Never ever suntransfer again! We were six persons, inclusive two children, standing in heavy rain 04.00 in the morning in Barcelona last monday. No transfer arrived! After 30 minutes we had contact with a "person" in a chat. No replay on telephone! No explaination, no excuce! No transfer were sent, they only ask us to take a taxi. After a couple of days they only sent the money back, nothing more! A scandal. !!!!! For your info were two taxis to the airport almost the same as the transfer. My advice is - take a taxi next time!”
Helpful Report
Posted 1 week ago
Nicole
Verified Reviewer
“I made a booking a month ahead of time for airport pick up, but never received an email confirmation. The booking was made for The wrong date, but Suntransfers “could not locate” My booking to make changes or cancel. I received a text from the driver and told him that was the wrong date, to not pick us up then, And told him to contact some transfers since they obviously did have my booking. Long story short, I do not have a ride for the correct date nor did I receive a refund for the incorrect date. Will not book again for our actual trip.”
Helpful Report
Posted 1 week ago
Hotzenblitz
Verified Reviewer
“Very good Transfer in Barcelona from the Airport to the Hotel and back to the Airport. We will Book this Service definitely again for our next Trip. Driver were very kind and Professional. A clear reommendation.”
Helpful Report
Posted 2 weeks ago
Mark Baldwin
Verified Reviewer
“We were left stranded, stresses & anxious after our return transfere never showed. There was a red flag when the driver couldn't find the very well established & known hotel on the original drop off. Seems he couldn't be bothered to try & find it again for the collect. We had to use an emergency taxi service to get us to the airport which in reality was very reasonably priced given the circumstances but Sun Transfers refuses to refund the difference in cost despite clearly been in breach of contract. The company has proved itself to be uncaring & unethical when it really comes down to it. The way to judge any company is when things go wrong. How do they deal with it. Sun Transferes don't deal with it well & don't seem to take their responsibilities seriously.”
Helpful Report
Posted 2 weeks ago
Anonymous
Verified Reviewer
“Be aware that if you dare to late a bit, even you can chat with the driver, they won't wait for you :(”
Helpful Report
Posted 2 weeks ago
Anonymous
Verified Reviewer
“Booked airport transfer in Tenerife. Return transfer never showed up and we had to search for a taxi last minute, risking to miss a flight home. They also overcharge a lot- we paid 150 euro return while taxi charges approximately 37 euro one way for same trip. Avoid!”
Helpful Report
Posted 2 weeks ago
Anonymous
Verified Reviewer
“I booked a transfer and payed for it online it was a late night flight arriving 12.25 it was delayed by 2 hours the office was closed no direction given had to queue for taxi the hotel tried to contact sun transfers this was impossible do not use this company it’s all about image no customer service”
Helpful Report
Posted 3 weeks ago
Ntombifuthi
Unverified Reviewer
“Customer service and delivery”
Helpful Report
Posted 4 weeks ago
Kassandra S
Unverified Reviewer
“My experience with Suntransfers was incredibly disappointing. I had booked a shuttle for myself and a friend who was arriving in Bali. Unfortunately, my flight got canceled and pushed back, but my friend's flight was still on schedule. I made sure to communicate all the necessary details and even coordinated with their Baliku drivers in Bali through WhatsApp. However, despite our efforts, the service fell short of expectations. The driver, instead of waiting for my friend who experienced significant delays at the visa on arrival line, decided to cancel the trip prematurely. Suntransfers claimed they waited for a little over 3 hours, but my friend was in contact with the drivers after only 2 and a half hours. Despite the supposed cancellation, the driver still picked up my friend. However, they refused to drive her to the location we had already paid for, citing it was "too dark and too late." They offered to credit the cost towards another tour drive with them scheduled for the next day, but that trip was already paid for via Suntransfers. When I reached out to Suntransfers requesting a refund due to services not rendered, they refused to accommodate. This led to my friend missing her accommodation, causing unnecessary stress and financial loss. Despite our attempts to resolve the issue with Suntransfers, their response lacked empathy and failed to address the core concerns. Overall, I cannot recommend Suntransfers based on this frustrating experience.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Reviewer
“It was the best choice. We were a 6 members family,with two litle childs. We arrive late at night and leave too early. We loved the experience.”
Helpful Report
Posted 1 month ago
G Dellar
Verified Reviewer
“Not met and waited a long time before finally leaving the airport, not in a private vehicle, they just put us in a regular taxi we could have taken ages before. Really poor, don’t use this Company”
Helpful Report
Posted 1 month ago
Would Not Recommend...
Verified Reviewer
“I typically only write reviews for great service; however, this was not the case with SunTransfers in Málaga, Spain. On 1 April, I had a transfer booked, and upon arrival at the airport, Air France took more than one hour to unload our baggage. As soon as it neared the one hour timeframe, I contacted the company to inform them of the issue. They assured me that the driver would wait for me despite it being over 1 hour. After approximately 15 more minutes, the bags began arriving, we collected ours, and went to the arrivals hall to meet the driver. He was not there. I once again contacted the company and informed them that the driver had left. They appeared just as surprised as we. During my conversation with the company, the driver contacted me and informed me that he had taken another fare, and would be back to pick us up once he was completed - approximately another 20 minutes. The company asked that I lodge a formal complaint, which I did, and received a response after 7 days which, in a nutshell was a "tough luck, take it up with the airline carrier." Listen, it's not the money spent, or money wasted, it's the integrity. If you say you're going to do something, do it. This is not the service I would expect from a multi-country transfer service.”
Helpful Report
Posted 1 month ago
Cindy
Verified Reviewer
“As a solo female traveler, I faced TERRIBLE SERVICE from Suntransfers. Despite confirming with them that I would have no issue traveling with two specific-sized suitcases, upon arrival, my cases were damaged by the airline, and the driver was HOSTILE and UNHELPFUL (not even a "Hi"). Despite fitting perfectly into the vehicle, the driver created unnecessary drama and even claimed Suntransfers instructed him to LEAVE ME STRANDED at the airport. Despite my complaints, Suntransfers has STILL not responded to their client.”
Helpful Report
Posted 1 month ago
JUAN LUIS ASENSIO
Verified Reviewer
“We booked a round trip in minivan from Gatwick airpot to London. Everything ok. Drivers on time. Thavarn contacted us one hour earlier just to make sure eveything was ok. Good drive. Clean van. This was the second time we booked with sunttansfer and we had no problem at all.”
Helpful Report
Posted 1 month ago
Michael
Verified Reviewer
“Beim Hinflug nach Ägypten ist alles gut gelaufen. Beim Rückflug allerdings ne Katastrophe. Fahrer nicht gekommen. Habe dann von Suntransfers erfahren, dass ich mich selbst um den Transfer kümmern muss. Und zu guter letzt habe ich noch nicht mal die Hälfte meiner Kosten erstattet bekommen. Bisher war ich immer zufrieden mit Suntransfer. Aber was diesmal passiert ist, ist ne Unverschämtheit”
Helpful Report
Posted 1 month ago
Rachel B
Verified Reviewer
“Awful service We booked a mini-van transfer from Tenerife South to the Costa Adeje, with a booster seat for our child. There was no driver waiting for us with our names. The service at the Avanti desk was rude and basically ignored us as we waited 20+minutes with no update. We were finally told to follow a man all the way back through the airport with our luggage and tired child and hailed a cab from the taxi rank. It was a normal size vehicule not the one we had booked and no booster was provided for our child. I thoroughly regret booking through this service and I have no co fence that they will deliver our return transfer to the airport next week after the disaster yesterday.”
Helpful Report
Posted 1 month ago
Suntransfers.com is rated 4.6 based on 11,567 reviews
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